Job Posting 74948

Manager - Community Engagement
Canadian Mental Health Association - York Region
York / Durham area
Newmarket, Ontario
closes in 40 days (Fri, 29 Oct)
full time - term / contract


                                                         Posting Date: August 31, 2021

                                                                              Closing Date: September 13, 2021


Message about our hiring and operating practices during the COVID-19 pandemic


The Canadian Mental Health York Region and South Simcoe branch (CMHA-YRSS) is continuing to provide much-needed mental health services. As an organization, we are protecting our staff through supporting either working from home, or physical distancing, and other public health directives for essential services staff working on-site. Rest assured that your well-being is our top priority and we have appropriate health and safety measures in place at each stage of the recruiting process and throughout our operations.


We are hiring a Manager of Community Engagement to support The Community Safety and Well-Being (CSWB) Plan at the Community Action Tables for York Region!


The Community Action Tables (CATS) are community-driven, collaborative tables that inform the Community Safety and Well-Being (CSWB) Plan for York Region. The CATs are comprised of a broad range of stakeholders – including residents, services providers, York Regional Police, school boards, government, grass roots or community groups, Municipal and Regional government representatives, funders and other stakeholders that can contribute to the overall planning and implementation of the CAT initiatives. The CATs bring together diverse perspectives that prioritize social development and prevention strategies to address community safety and well-being. 


Why work for CMHA York Region?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

  • Competitive Total Compensation (including salary, benefits, pension)
    • HOOPP (Healthcare of Ontario Pension Plan) effective Nov 2021
    • Comprehensive Health Benefits
  • Robust Performance and Career Development program
  • Learning & development opportunities

Learn more about us by visiting:


Contract: 16 - Month (until December 2022) Full-time, 35 Hours per Week, Evening Hours and Weekends will be required


Benefits Package: Full Extended Health & Dental, Life Insurance, EAP, STD, LTD, & Pension Plan. Generous paid time off including vacation, sick, personal days after waiting period.


Competition #: 2021-049


Location: In accordance with current public health directives, training will be available both remotely (i.e., via teleconference and videoconferencing technologies) as well as onsite while respecting physical distancing. During the current COVID-19 outbreak, work can be completed primarily from home with equipment provided by CMHA.


Once public health directives are lifted, the Manager of Community Engagement will be working primarily in the community or in our Newmarket office (1101 Nicholson Rd, Unit 5, Newmarket, ON) with flexibility to work from home. This position requires travel within York Region & South Simcoe for group facilitation, client visits, training or meetings.


Job Profile:


The Manager of Community Engagement is responsible for actively liaising with the CAT membership to seek opportunities to build relationships and partnerships that leverage existing community and regional assets, have strong advocacy skills, be able to identify gaps in service and possess strong research and communication skills.


The Manager of Community of Engagement is also responsible for the following:


Development & Implementation:

  • Development and implementation of two Community Action Tables in Newmarket and Richmond Hill
  • Developing stronger partnerships among mental health and housing service providers involved in the CATs
  • Develop an action plan addressing identified top risks and submit for incorporation into CSWB Plan by Dec 31 2021
  • Ensure that plans inform the overall CSWB plan for York Region and will drive the implementation planning process
  • Embed the perspective of people with lived experience and family members in the planning and implementation process
  • Recruit CAT members, including engagement with residents identifying as belonging to priority populations and representatives of key stakeholder groups
  • Bring the respective action plan to life through implementation activities and ongoing stakeholder engagement by December 31, 2022


  • Manage two direct reports: The Administrative Assistant and Peer Support Specialist on the team

Information Resources:

  • Retain information in Project Management software including Excel, Microsoft Word, Smart Sheets and Client Record Management Systems and use excellent analytical and reporting skills.

Communication & Meetings:

  • Facilitation of positive resolutions to complex challenges, listen to different views and incorporate them into overall planning.
  • Facilitates Community Action Table meetings and engages with those involved as well as connects with those needed to be involved
  • Attend capacity building activities that are required to support the position and overall goal
  • The facilitation of a CAT-driven plan that addresses improving the mental well-being and housing stability of the selected communities
  • Communicate the plan and tasks needed to carry out the implementation of the plan in selected communities in consultation with CMHA’s Directors of Services


  • Strong skills in decision-making. The ability to recognize the need to change course or adapt to changing circumstances. The ability to discern situations and work with individuals in highly dynamic groups

Impact of Actions:

  • Complete monthly reports are to be provided to York Region and CMHA Directors of Service with actions and directions from the CATs

Sharing Expertise:

  • Share their collective knowledge with York Region as a funder and the Directors of Services and share their expertise with community partners at the CATs

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.



  • Minimum Community College Diploma in Social Services or other health related field
    • Preferred University Degree in Health Sciences, Business Administration or a related field (or equivalent combination of experience and education)
  • Five (5) years total experience in leadership roles in health or social care organization or agency engaged in transformation
  • Experience in community engagement, community development, leadership and strategy development and management
  • Minimum two (2) years’ experience in people management preferred
  • Minimum three (3) years’ experience in project management preferred
  • Leadership and knowledge of service delivery in a social service or health environment with proven management capability
  • General knowledge of relevant Ontario legislation
  • Knowledge of working with diverse community groups
  • Knowledge of York Region services and community resources
  • Proficiency in computer applications, particularly Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) and Smartsheet
  • Experience leading committees
  • Demonstrated experience engaging in innovation, entrepreneurialism and creativity
  • Demonstrated experience in fostering engagement and collaboration
  • Strong group facilitation skills
  • Demonstrated experience in promoting diverse perspectives and fostering creativity
  • Advanced knowledge of evidence- based practices in community mental health and housing systems and services, access systems, integration models and strategies
  • Knowledge of systemic issues such as poverty, unemployment, stigma and isolation
  • Demonstrated ability to work collaboratively and professionally
  • Strong interpersonal skills and conflict resolution skills
  • Excellent oral and written communication skills
  • Good time management skills and the ability to organize and prioritize multiple tasks
  • A satisfactory Vulnerable Sector Screening (Police Check)

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.


This position reports to Senior Manager of People & Teams with contribution from Director of Services.


Working Conditions: Ability to work at computer for extended periods.


Disclaimer: In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.


Application Procedures:


If you are interested in this opportunity, follow the link below and click on the “Apply Now” button in the top right corner of the page to proceed to upload your cover letter and resume:


Complete the application form and submit the following:

  • Cover letter with 300 words or less and tell us why you would want the role and why you should be considered for the position (PDF or Word)
  • Resume (PDF or Word)

CMHA-YRSS supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome all applicants including persons with lived experience, women, aboriginal people, people with disabilities, and members of the 2SLGBTQ+, visible minority and immigrant communities to apply.


While we thank all candidates for their interest, only those selected for an interview will be contacted.


To request this posting in an alternate format or to request accommodation in the application process, email

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!