Job Posting 75111

General Counsellor
COSTI Immigrant Services
Toronto Metro area
760 College St., Toronto
closed 10 days ago (Thu, 16 Sep)
part time - term / contract  •  $26.00 to $27.98 per hour



COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at


This is a non-union part-time contract position scheduled to work 28 hours per week. **



• Provides intake and assessment of client needs, barriers and assets in the development of their settlement plan, particularly to refugees and newcomers from the Middle East
• Through a Case Management service model, assists clients with information, referral, documentation, crisis intervention and supportive counselling services.
• Organizes and facilitates one on one and group orientation sessions to newcomers on settlement related topics.
• Provides information and supportive counselling, crises intervention and follow-up services.
• Refers clients to community & social service agencies for additional support.
• Advocates and promotes the programs and services of the agency.
• Liaises with government, community groups, educational institutions and volunteers regarding services for clients.
• Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI CISv2 and ICARE databases.
• Performs other duties as required.



• Social Service Worker Diploma or equivalent with relevant practicum experience.
• Minimum of one (1) year experience in providing settlement counselling.

  • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
  • Conducting needs assessments, to address any of the following issues:
    • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank), crisis intervention (child abuse, women & elder abuse), Income support (OW, ODSP, CPP, OAS), Education (high school, LINC, ESL, post-secondary).
  • Organizing and facilitating orientation sessions and support groups to address any of the following topics:
    • Initial and post settlement health needs e.g. Canada's food guide, Elder Abuse, finding a doctor;
    • Financial issues e.g. income supports, power of attorney
    • Safety e.g. fraud prevention, fire prevention
    • Seniors housing options, tenant rights, subsidized housing
    • Citizenship preparation

• Must have previous experience working with people from the Middle East
• Thorough knowledge of settlement issues facing refugee claimants and new immigrants.
• Sensitive to the needs of newcomers and aware of the social and economic trends of
• Experience in completing immigration and various government application forms
• Demonstrated experience organizing and facilitating orientation sessions.
• Must be able to communicate in Dari, Pashto, or Farsi
• Ability to communicate in Amharic and Tigrinya would be considered an asset
• Demonstrated experience with virtual platforms (Zoom, Google Meet, GoToMeetings)
• Strong customer service skills and demonstrated ability to liaise with community organizations.
• Experience in conducting various methods of outreach.
• Demonstrated ability to work under pressure of heavy caseload and deadlines.
• Sound knowledge of iCARE database, Internet, Email and MS Office in a Windows
• Highly developed organizational skills, ability to multi-task and set priorities independently.
• Good written and oral communication skills in English is required.


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