Job Posting 75273

Associate Program Director
Open Door Group
Vancouver & Lower Mainland, Thompson & Okanagan
Location to be determined (Greater Vancouver Area or Kamloops)
closes in 11 days (Thu, 30 Sep)
full time  •  $65,000 - 82,000

Associate Program Director - Opportunities Fund


Date Posted: September 7, 2021

Closing Date: September 21, 2021

Internal Posting Location:

Commencement Date: ASAP

Location: Vancouver or Kamloops, BC
Status: Full-Time, Exempt, Permanent (Subject to Funding)

Classification Level: 8

Salary: $65,000 - $82,000 plus benefits


About Open Door Group:


Open Door Group is a non-profit organization that has been serving communities across British Columbia since 1976. Today, we continue to provide tailored employment services to individuals and businesses to build strong workforce ecosystems and thriving communities.


Certified as a Great Place to Work™, and ranked as one of the Top 50 Mid-Size Employers in Canada in 2021, we pride ourselves on modeling a culture of authenticity and transparency. Our core values are based on the genuine belief that all individuals have the ability to succeed and are the drivers of their own success, and we aim to support lifelong learning and career success for the people we serve, as well as our employees.


As a Certified Living Wage Employer, Open Door Group strives to offer competitive wages and benefits for our staff. All permanent staff at Open Door Group receive a comprehensive, 100% employer-paid benefits package, a municipal pension plan, and supplemental benefits including earned days off and ongoing professional development. Open Door Group also offers an Employee and Family Assistance program to support the well-being of each of our staff.


Program Description:


Open Door Group is contracted by the Provincial government to deliver WorkBC Employment Services in the Lower Mainland, Sea-to-Sky, and Kamloops-Thompson communities. This position supervises a team of staff who are responsible for supporting financial assistance programs available to individuals living with a disability through the Opportunities Fund Programs.


Position Summary:


Under the direction of the Program Director, the Associate Program Director (APD) is responsible for the operational success of local programs and services. The APD’s main responsibility is to foster the development and maintenance of high performing teams, resulting in superior program and financial results. In addition, the APD is responsible for timely response to government inquiries and in organizing, coordinating, administrating, and reporting on local marketing and employment engagement initiatives.


 Core Functions/Responsibilities:


  • Develop and implement strategies/activities leading to a culture that motivates, empowers, and respects employees and that leads to the development and maintenance of high performing cohesive teams.
  • Act as subject matter expert in government policy/requirements and in one or both of 1) client/candidate engagement and/or 2) employer engagement.
  • Support staff in dealing with difficult customer interactions and ensure that each employee’s worksite follows WorkSafe BC guidelines.
  • Hire, schedule, train, evaluate, develop, motivate, discipline, recommend termination, and supervise staff.
  • Direct and support staff in the implementation of new or changed policy, frameworks, processes, etc.
  • On an annual basis, clearly define output, outcome, QA expectations that need to be achieved by each program team and/or program employee.
  • Support in the preparation of annual business and/or project plans.
  • Develop and implement customer experience (CE) practices and processes leading to improved CE engagement and satisfaction.
  • Coordinate, oversee and report on marketing and employer engagement (with the EE Manager) strategies/activities/campaigns.
  • Respond to government inquires in a timely and professional manner.
  • Where required, participate on local on local government, or health authority, governance committee/meetings.
  • Approve training applications for payment and to ensure they follow government policy.


Qualifications and Requirements:


  • Bachelor’s Degree in Business Administration, Social Science, Social Work, or Health Administration.
  • Unrestricted driver’s license and use of motor vehicle.


Experience & Knowledge:


  • 3-5 years’ experience in managerial and supervisory roles.  
  • Demonstrated experience in developing and maintaining high performance program delivery teams.
  • Demonstrated experience in personally working in a fee-for-service environment and achieving superior results.
  • Demonstrated experience in holding employees accountable and focused on delivering on results.
  • Demonstrated experience in customer service and customer relationship management.
  • Demonstrated experience in public speaking and organizing/coordinating marketing events.
  • Demonstrated analytical, planning, and organizational skills and experience.
  • Demonstrated experience using computer applications including CRM and Office 365 applications.
  • Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with leadership, staff, government officials, and the general public.
  • Demonstrated ability to write clear and concise reports.
  • Demonstrated ability to maintain administrative and client records.


Special Conditions of Employment:


  • Required to pass a criminal history background and/or fingerprinting.
  • Must be able to work flexible hours.
  • Must have the ability to work on a computer for extended period.
  • Travel within British Columbia may be required.
  • All ODG employees must: 1) know and follow health and safety policies and procedures and promptly report accident and injuries; 2) sign a code of ethics and confidentiality form and report any infractions to agreements contained within those forms.


Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion.


We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please email us  or contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative.


Only short-listed candidates will be contracted.


Thank you for your interest in joining the Open Door Group team!



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