Location: Abbotsford hospice (flexibility to occasionally work remotely and/or at Vancouver hospice is an asset)
Reporting to: Manager of Volunteer & Support Services and the Director of Volunteer & Support Services
Job status: Permanent full-time 1.0 FTE (75 hours bi-weekly)
Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.
HERE’S WHY IT’S SO GREAT TO WORK WITH US. Aside from being surrounded by a friendly, inclusive, dedicated team, Canuck Place offers employees up to 20 days’ vacation (pro-rated to their full-time equivalency), an 100% employer-paid benefits package, Municipal Pension Plan (MPP), a Health Spending account that provides up to $500 annually to provide additional coverage for health and wellness activities/services, informative lunch n’ learns, as well as various learning opportunities. Canuck Place Children’s Hospice also has a ‘Care For the Caregiver’ committee who provides ongoing, creative activities to connect us with one another as a reminder that it’s ‘this’ moment that really counts.
Reporting to the Manager/Director, Volunteer & Support Services, the Volunteer Coordinator is responsible for the maintenance and administration of Volunteer & Support Services’ program including recruitment, training and supervision of volunteers and effectively coordinating an integrated volunteer program to meet organizational needs.
- Supervises volunteers & performs recruitment duties, such as screening applicants, conducting interviews, reference checks, selecting and scheduling applicants for all volunteer roles.
- Provides orientation and training to all volunteers, collaborates with Director and Manager on the design and ongoing updates to all training content and onboarding documents. Monitors all volunteer performance, follows up on any issues or concerns and takes appropriate disciplinary action.
- Works collaboratively with Volunteer & Support Services team and other Canuck Place Children’s Hospice (CPCH) staff to ensure services provided by volunteers are meeting established objectives and outcomes.
- Communicates with volunteers to ensure they are kept up to date on procedural, policy, program changes and events through volunteer newsletters, emails and meetings.
- Reviews and recommends changes and additions to volunteer training content and general documents as well as policies and procedures within Volunteer & Support Services.
- Provides general administrative support for the day-to-day operations of the Volunteer Program including scheduling, assignment of tasks, and maintenance of volunteer inbox.
- Maintains the volunteer database (Better Impact), provides reports and statistics; provides input on the Volunteer portion of the CPCH website as needed.
- Organizes and runs volunteer recognition events and activities including annual recognition events, education mingles, and others.
- Assists with Canuck Place Children’s Hospice (CPCH) special events including, but not limited to, Family BBQ, Winter Family Festival, and galas as required.
- Builds and maintains interdisciplinary relationships with CPCH team members and works closely with Food Services, Housekeeping, facilities, development and administrative teams.
- Coordinates evaluation of volunteers and assists with the collection of volunteer feedback regarding the volunteer program and other general input through surveys and meetings.
- Collaborates with Director and Manager on the planning and facilitation of VLT (Volunteer Leadership Team) meetings, VLT recruitment, minute taking and other duties as needed.
- Provides back-up for the Manager role as required.
- Assumes other related responsibilities, as assigned.
EDUCATION AND EXPERIENCE
- Post-secondary degree or diploma in a relevant discipline
- A minimum of 3 years’ experience in a volunteer coordination role; or an equivalent combination of education and experience.
- Completion of a volunteer management certificate is an asset.
What you bring to the role:
- Demonstrated leadership, planning, administrative, facilitation and organizational skills.
- High degree of discretion and maturity in handling confidential information and situations including the ability to work with children and families sensitively.
- Demonstrated knowledge of volunteer management processes and procedures.
- Ability to work collaboratively as a member of a team.
- Excellent interpersonal, written and verbal English communication skills.
- Demonstrated ability to identify, analyze, and resolve problem situations using collaboration, consensus building and leadership skills.
- Familiar with the ethical guidelines, standards of practice and Volunteer Administration codes.
- Experience presenting and facilitating/training in a large group setting and/or virtual settings an asset
- Experience with using volunteer database management program (e.g. Better Impact) and intermediate experience using Microsoft Office programs (Word, Excel, Outlook, PowerPoint).
- Ability to work independently and prioritize projects and tasks in a rapidly changing environment.
- Ability to establish and maintain appropriate professional and personal boundaries.
- High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
- Excellent time management skills.
- Demonstrates flexibility that allows you to work with high energy, creative people.
- Able to thrive and effectively manage priorities in a changing, ambiguous environment.
Note: Flexibility is necessary, as this position will require frequent weekend and evening work and travel within the Lower Mainland.
Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.
Please submit your cover letter and your resume at https://www.canuckplace.org/about-us/careers/. We recognize the importance of a diversified workforce, and we encourage First Nations, Inuit and Metis candidates, members of visible minorities and persons with disabilities to apply.
We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.