Job Posting 75303

Facilitator, YMCA Digital Literacy Exchange Program
YMCA of Greater Vancouver
Vancouver & Lower Mainland
Robert Lee YMCA (955 Burrard Street, Vancouver)
closed 5 days ago (Sat, 18 Sep)
full time - term / contract  •  Under review


Date Posted:                        September 9, 2021


Position Title:                       Facilitator, YMCA Digital Literacy Exchange Program


Location:                               Robert Lee YMCA (955 Burrard St. Vancouver, BC)

Travel is required to other work locations in the Lower Mainland


Terms:                                   Full-time, Temporary

Schedule:                              35 hours per week

Some weekends and evenings required per operational and program needs


Start Date:                            As soon as possible

End Date:                              March 31, 2022, with possibility of extension depending on funding


Salary:                                    Under review

Reports To:                           Manager, Adult Learning and Immigrant Services



The YMCA of Greater Vancouver is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change. We are building a community in which a generation of children and families reach their full potential. Our values guide our decision-making and behaviour—we do the right thing, put people first, keep our promises and lead by example.


For over 130 years, we have been part of the community, a place where people of every age and background find the support they need to grow in spirit, mind and body. One of the Lower Mainland’s leading charities, the YMCA of Greater Vancouver provides services in health & fitness, child care, camping, employment & community services to over 120,000 participants annually.


Nature and Scope:

This new digital literacy program will offer basic computer skills training to participants throughout the Lower Mainland. The goal of the project is to increase the number of Canadians using the internet in their day-to-day lives and increase overall participation by Canadians in the digital economy. The mandate of the program is to reach many under-represented groups including: persons with disabilities, Indigenous people, individuals who have not completed high-schools, persons who have low-income, newcomers to Canada and individuals aged 65 and older.


The Facilitator will train participants on the 3 major project modules:

  1. Computer Literacy: how to navigate webpages, how to search effectively, how to use basic computer software as well as applications and social media along with learning how to perform computer basics
  2. Internet Safety: how to focus on personal safety in the online sphere; how to access safe websites, how to control participants’ online presence, how to navigate and use social media in a safe way
  3. Digital Skills: the use of search engines, online databases and emerging technologies such as cloud computing


Major Responsibilities:       

  • Assists with the development and maintenance of workshop material; updates curriculum when needed
  • Facilitates interactive and relevant in-class digital skills workshops and online workshops
  • Completes case note documentation, workshop attendance and handles confidential data; ensures quality audit measures are achieved in accordance with the YMCA and funder’s standards
  • Conducts marketing and outreach for the program
  • Provides customer service by responding to telephone and direct inquiries
  • Consults and collaborates with team members
  • Ensures YMCA and funder program targets are achieved; completes and maintains members' files as per YMCA and funder quality standards
  • Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff
  • Other duties as assigned



  • Post-secondary degree preferred, or diploma
  • Minimum of two years of group facilitation experience, job coaching an asset
  • Concrete digital skills knowledge (i.e. Microsoft Office, Microsoft Outlook, Internet Search Engine, on-line safety, email and cloud computing basics)
  • Experience working with various participant target an asset (including underrepresented populations)
  • Valid driver’s license and access to a vehicle is required for travel to program sites across the Lower Mainland
  • Excellent presentation and written communication skills
  • Knowledge of community resources
  • Well developed interpersonal, and relationship building skills
  • Ability to establish rapport and excellent communication with members, staff and volunteers
  • Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
  • Experience facilitating online using different platforms
  • Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/ Vulnerable Sector Search issued no later than six (6) months preceding your start date
  • Emergency First Aid and CPR-C or First Aid Certificate valid
  • Second language an asset
  • The YMCA has implemented a mandatory COVID-19 vaccination policy requiring all staff and volunteers to be vaccinated as per the timelines set out by the province - one dose by September 13 and second dose by October 24



In addition to bringing a commitment to YMCA vision and values, the candidate should possess the following competencies:

Leading Self

  • Evolve in Professional Capability – Commit to being better
  • Achieve Excellence and Authenticity – Show up with the best version of you

Leading Others

  • Develop the Potential in Others – Help people grow and lead
  • Create a Culture of Connection – Build bridges between people and partners

Leading Mission

  • Think and Act Strategically – Make good decisions and act on them
  • Make an Intentional Impact – Advance the strength and cause of the Y



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