Intake and Care Navigator
Community Care Durham York / Durham area
closed 12 days ago (Wed, 15 Sep) full time
Intake and Care Navigator
We are seeking a motivated team player with a background in community support services to join our Centralized Intake and Scheduling Team as an Intake and Care Navigator.
Supporting the mission, vision and strategic plans of the organization this role assesses client eligibility for program services, makes referrals to partnering providers, creates service care plans through health care system navigation and remains accountable for client service provisions in adherence with all CCD policies and procedures.
Responsibilities and Duties include, but are not limited to:
Providing exceptional customer service and support while promoting CCD services to clients and prospective clients, through routine phone calls and arranging home visits
Completing client assessments via telephone or in-home as appropriate, acts upon critical needs as necessary through ongoing assessing, planning, coordinating and risk identification of urgent care and provides information to clients on referrals and alternate community resources
Responding to requests for service from the Community, HPG, Fax and other referral sources
Developing client centered care plans through the identification of short and long-term goals; makes internal and external referrals
Entering client information into database
Researching and remaining current with external healthcare supports available within the community for education and referral purposes
Participating in agency awareness initiatives and community events
Performing any other duties as required
Successful completion of relevant Regulated Health Care Professional an asset with certification and registration in good standing with the Ontario College
Minimum 2 – 3 years of experience
Sound knowledge of Community Support Services, care coordination and customer service
Ability to effectively complete client assessments using OCAN, RAI CHA and IAR, and Health Links Coordinated care plans an asset
Strong critical thinking and creative problem-solving skills to identify and eliminate barriers and risks
Strong assessments skills both in-person and over the phone, with the ability to identify needs, risks and urgencies with high-risk vulnerable seniors
Working knowledge of CIMS database an asset
Proficient computer skills
Knowledge, ability and experience to provide support and services while recognizing culturally sensitivity to the needs of individual from various backgrounds and diversity
Strong verbal and written communication skills
Ability to work well under pressure to meet deadlines through flexibility and multitasking
Excellent customer service, interviewing, and active listening skills
Successful completion of Mental Health First Aid is an asset
Flexibility to work evenings, weekends and holidays as required
Satisfactory Police Vulnerable Sector Check or Enhanced Police Information Check
Sensitivity to adults with needs related to aging, physical and/or mental health
Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies
Adherence to COVID-19 safety practices including two doses of COVID-19 Vaccine (where medically able in accordance with our Immunization Policy)
Compensation: Starting at $39,475 annually; three (3) weeks’ vacation per year of work; 11 paid (including stat) holidays; health, insurance, and pension benefits when eligible.
* Pay will be commensurate based on education and experience
Please apply in writing referencing posting number #2021-34, outlining qualifications and experience by 4pm Wednesday September 15, 2021 to: Human Resources, Community Care Durham via email:
How to Apply
Please make sure that you quote job code 2021-34 in your application and mention that you saw this posting on WorkInNonProfits.ca.
Contact Details Lynda Wilson Marlie Fortier, Human Resources Generalist
Community Care Durham, 20 Sunray Street, Unit 1, Whitby, ON 905-668-6223
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