Street Health is a community-based agency providing physical and mental health services, as well as advocacy for homeless individuals in downtown Toronto for 35 years. Street Health’s core services are: nursing, community mental health, identification (ID) replacement and safe storage, harm reduction drop-ins, education, supplies and outreach, client personal care and hygiene supplies, mobile outreach, Overdose Prevention Site (OPS) and Safer Opioid Supply (SOS). We use a harm reduction approach to deliver services and supports that are accessible, inclusive, non-judgmental and flexible.
The Fundraising and Communications Assistant is a new position responsible for supporting revenue growth by building and maintaining relationships with community donors, fundraisers and supporters. Reporting to the Fundraising and Communications Manager, the Fundraising and Communications Assistant works as part of a small fundraising team on annual, major gift, planned giving, stewardship and donor relations, events and virtual experiences and external communications.
This role includes, but is not limited to:
Data, Platforms and Technical Support
- Support online fundraising through various channels (website, Facebook, Canada Helps, Youtube)
- Experience managing professional business-related social media accounts, implementing social media ad buying campaigns and evaluating the use of social media ads
- Support website maintenance
- Assist users with various online fundraising systems to support online peer-to-peer and third-party efforts
- Identify new channels and emerging technologies relevant to prospective donors and community supporters
- Process donor data, ensuring accuracy and segmentation
Event and Third Party
- Assist with promotion, planning, and execution of Street Health’s annual fundraising and community stewardship opportunity (Coldest Night of the Year – CNOY)
- Support, promote and grow third party opportunities (in-kind and memorial/honorary giving, business cross promotions and community awareness efforts)
- Steward current relationships and proactively seeking new third party fundraising opportunities, including preparing marketing and promotional content
- Support the development, creation and implementation of external education and promotional materials (slide presentations, videos, written materials)
- Engage event participants and donors throughout the year
Communications and Donor Care
- Experience in creating and implementing an annual external communications schedule.
- Coordinate content and execute online donor stewardship activities including emails, social media, automated journeys and touchpoints
- Ensure all donors receive charitable tax receipts in accordance with CRA guidelines
- Work with management and service teams to gather information to create and share in communications, for submitting applications and reporting
- Respond to inbound donor inquiries providing superior donor service
- Assist with recognizing and stewarding donors and funders
- Post-Secondary education in communications, marketing or fundraising, or equivalent relevant education and experience
- Minimum two years of non-profit experience and recent experience focused on individual giving, third party events or communication
- Ability to work effectively (both remotely and at downtown location) independently and within a team environment, while coordinating tasks and events, showing creativity, initiative and strong judgement
- Experience with social content writing, design, and planning across multiple, real-time social platforms/channels (Facebook, Twitter, Instagram)
- Strong data-driven thinking and hands-on, technical proficiency in:
- Understanding and interpretation of platform analytics
- Website maintenance
- Ad serving and online giving systems
- Email marketing platforms (Constant Contact)
- Fundraising database (Donor Perfect)
- Proven ability to exercise diplomacy and maintain confidentiality
- Critical awareness of and sensitivity to the systemic issues that affect people who are homeless.
- Awareness and understanding of Harm Reduction principles
- Experience working with persons of diverse backgrounds and orientations
- Excellent oral, written and computer skills
- Essential personal qualities include: flexibility within job description, maturity, resourcefulness, patience, open mindedness; ability to multi task.
- Ability to carry out duties independently while maintaining accountability to agency
Hours: 37.5 hours per week. Occasional evenings and weekends required.
Start: October 2021
Deadline for application: September 19, 2021
We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation.
Where needed, accommodations for applicants with disabilities will be provided, on request, to support their participation in all aspects of the recruitment process.
While we thank all applicants for their interest, only those selected for interview will be contacted.