Title: Senior Manager, Recovery
Location: Across Canada
Type of contract: Temporary Full Time, 12 month contract
The Canadian Red Cross, part of the world’s largest humanitarian network, is hiring a Senior Manager, Recovery.
We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. We are committed to having an accessible, diverse, and inclusive work environment where people with all abilities, ethnicities, gender identities and expressions, nationalities, religions, and sexual orientations can reach their full potential . We encourage all qualified persons particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, women, veterans , and others who share our values and contribute to fostering an inclusive and diverse workplace to apply.
Do you have a passion for helping others and want to work with other dedicated individuals? Find out if this role is for you now.
As a Senior Manager, Recovery you will work in collaboration with the Senior Director, Specialized Recovery Services (SRS). The Senior Manager is a subject matter expert in recovery operations and programming, supporting the recovery programs across the country, and acting as a focal point for all active recovery operations that are being managed nationally and with geographies. The Sr. Manager will ensure all recovery operations have the necessary tools and resources to meet the defined targets and objectives of the recovery operations per the standards of the relevant service lines. The individual will work closely with national and provincial leadership to ensure coordination and alignment of resources, approach and objectives. The incumbent will also provide direct support to the SRS leadership team with regard to overall disaster recovery and recovery from a disruptive event, including the development of tools and external resources.
In addition, the Sr. Manager will assist in the management of human and financial resources as required, ensuring delivery of services in accordance with the CRCS Fundamental Principles, Mission and approved budgets. The incumbent collaborates in the development of national recovery tools and programming with enabling functions such as: Systems, Health, Risk, Quality Assurance and Information Management. Ensuring cross functional performance and integration with other Society leadership, the Sr. Manager partners with People Services, Learning and Development, IS, Logistics, Finance, Philanthropy and Communications as required to identify and advance service delivery standards and procedures for all operational needs.
The Sr. Manager contributes actively to internal and external coordination with partner agencies including with community organizations, Indigenous, government, private and movement partners to enhance the CRC’s strategic positioning in the recovery sector and specific program areas.
Who you are:
An experienced leader, who thrives in fast-paced settings and enjoys working in a team environment. No day is ever the same and the ability to adapt quickly and be comfortable with change is required.
You excel in a matrix environment and will understand and value the need to work collaboratively with colleagues in a structure that is designed around the philosophy of “One Red Cross”. You are a strong leader who will bring creativity, ambition and collaboration to the position.
You are a dynamic recovery and programming expert, who has experience working with communities and government. You know how to engage with stakeholders at all levels and have exceptional communication skills.
As a Senior Manager, Recovery you will:
Support new and emerging recovery operations and programs, including developing and managing key operational components related to the delivery of Red Cross recovery programs and service lines under the direction of the Specialized Recovery Services leadership team;
Provide effective leadership, management and development of the recovery operations and programs including communicating priorities, setting goals and expectations, solutioning emerging challenges, supporting high level performance and cultivating a culture of teamwork ensuring a collaborative and creative work environment;
Engage with other service lines within the SRS team and in other internal teams to ensure that the CRCS’ work is always guided by the Fundamental Principles and focused on the needs of those we support;
Represent the SRS team at meetings with community organizations, government and Indigenous partners and speak confidently to CRC’s recovery programming, approaches and opportunities for engagement;
Be a subject matter expert for the development of related learning, development and operational tools;
Contribute to the development of recovery standards, guidance and tools for internal and external stakeholders alongside other service line leads and the SRS team;
Support the quality assurance function across all SRS service lines, in conjunction with the Director, SRS;
With the service line lead, contribute to coordination and planning to support successful implementation and design of Specialized Recovery Service Lines;
Participate in disaster planning, preparation, response and recovery, as required;
Contribute to a healthy and safe working environment;
Performs other duties, as required and directed.
W hat we a re looking for:
University Degree in Business, Emergency Management, International Development or a related discipline or a combination of education and experience
Five (5) to seven (7) years of relevant work experience; including a minimum of three (3) years of experience in recovery operations at a senior management or leadership level or an equivalent combination of education and experience
Demonstrated leadership level experience in successfully leading & coordinating humanitarian emergency response or recovery operations in a variety of contexts within Canada or other settings
Sound knowledge of a holistic approach to Planning, Preparedness, Response and Risk Reduction
Demonstrated experience in leading and supporting multi-disciplinary and geographically remote teams in fluid and challenging situations preferred
Strong written and verbal communication skills in English, French an asset;
Excellent political, diplomatic, communication and negotiating skills;
Demonstrated analytical skills and the ability to think strategically and under pressure, without access to complete information;
Strong presentation and public speaking skills
Strong operational planning, budgeting and reporting skills
Effective and strong demonstrated supervisory skills required with experience in managing, coaching, and supervising a team day-to-day and in times of complex operations;
Strong and creative problem-solving abilities;
Ability to negotiate priorities and objectives to align varying viewpoints and create a unified approach;
Proactive approach with strong critical thinking, business acumen and problem-solving skills;
Ability to work effectively in a fast paced, global environment with multiple conflicting demands, ambiguity and changing; circumstances, and demonstrated positive experience working in a cross-cultural environment;
Resilience and adaptability to changing circumstances and an evolving environment;
Ability to exercise discretion and professionalism in handling issues and confidential information.
The majority of the work is performed in an environment which is mostly clean and comfortable;
May be required to work extended hours during peak periods;
Must be available to travel to response/recovery operations as required;
Travel within Canada required, travel internationally may be an option;
Able to work non-traditional hours and respond to after hour emergency/disaster related requests;
Potential for responding in hardship conditions, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries);
If working in a response site, health and safety considerations will be outlined prior to the assignment.
Please include a Cover Letter in your application for this role.
This position requires satisfactory Canadian criminal record reference and Vulnerable Sector checks, as well as a valid drivers license and a satisfactory drivers abstract.
The Canadian Red Cross is an organization guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality . We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible . All information received in relation to accommodation requests will be kept confidential.
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