TITLE: Customer Support Coordinator
DATE: September 2021
DEPARTMENT: Food Rescue
REPORTS TO: Customer Support Manager
STATUS: Contract Full-Time (1-year contract, with possibility of extension)
SALARY: $45,000 - $50,000 Per Annum Plus Benefits
Second Harvest is Canada’s largest food rescue organization and expert in perishable food recovery. We rescue surplus, unsold food from across the supply chain and redistribute it to not-for-profits across the country to feed communities.
In 2018, Second Harvest launched its innovative online platform, the Second Harvest Food Rescue App, which enables businesses to donate surplus food to not-for-profit agencies. It is an easy-to-use, free platform that helps users track and manage food donations, while ensuring edible surplus food is diverted from landfills. The Second Harvest Food Rescue App operates nationally and is poised to become the one-stop-shop for food recovery across Canada with corporate and individual businesses and non-profits alike.
Second Harvest is looking for a dedicated, organized team-player to join our team as the Customer Support Coordinator. Reporting to the Customer Support Manager, this position will support our App’s users and Second Harvest staff through our technical Help Desk. The Customer Support Coordinator will troubleshoot staff and user technical issues, respond to questions, maintain the CRM, and work to improve processes, all with the goal of increasing usability on the Second Harvest Food Rescue App. We are looking for a hard-working professional who is comfortable working with CRMs and is eager to learn new skills.
WHAT YOU’LL GET IN RETURN:
For more information about Second Harvest, visit: www.secondharvest.ca
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