Job Posting 75387

Senior Key Worker
Phoenix Youth Programs
Central / Halifax area
closed 4 days ago (Thu, 23 Sep)
full time





Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s eleven locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them. To learn more about Phoenix visit our website: 


A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers to employment and career growth that have traditionally impacted members from the following groups, African Nova Scotians, Indigenous People, and Other Racially Visible Persons, Members of the 2SLGBTQIA+ Community, and Persons with Disabilities. If you are a member of one of theses equity groups, you are encouraged to self-identify in your cover letter or your resume and share your pronouns.


Job Summary: The Senior Key Worker will work within the Phoenix Supportive Housing Program (PSHP), which is comprised of two residential programs that offer long-term housing for youth aged 16-24.  This position will work primarily with Phoenix House, a transitional residence for 10 youth working towards an eventual goal of independent living.  Through 24/7 support, Phoenix House offers safe, supportive housing for youth learning skills for independent living.  PSHP’s second residential program is Phoenix Homes for Independence (PHI), a program for ten youth living in three homes who are transitioning from semi-independent living to independent living.


Under the supervision of the Manager, the Senior Key Worker is responsible for providing support to a team of Key Workers, providing supportive counselling and crisis support for 10 youth, and supporting the day-to-day operations of Phoenix House.


Compensation: A competitive salary, comprehensive group medical insurance plan, Employee and Family Assistance Program, RRSP contribution, 3 weeks of vacation in the first year and 4 weeks of vacation in the second year, generous sick leave, a generous paid holiday schedule, in-house trainings, and professional development opportunities.


Hours of Work:  40 hours per week with some flexibility, primarily Monday-Friday. Occasional additional evening and/or weekend work as required. Week-long on-call responsibilities on a rotation basis also required (compensated).


Mondays 4pm-12am (floor shift), Tuesdays 9am-5pm, Wednesdays 9am-5pm, Thursdays 3:15pm-11:15pm (floor shift), Fridays, 7:30am-3:30pm (floor shift from 7:30am-12pm).


Start Date: October 4th, 2021


Location: Hunter St., Halifax


Reports to: Manager, Phoenix House


Screening Requirements: This position is subject to a satisfactory criminal record check including a vulnerable sector search, a child abuse register check and proof of education.


  • Provide support and leadership to team of key workers (primary case managers) to support the case management of 10 youth:
    • Work with key workers to assist youth with the development of short-and long-term goals that support their transition to independent living.
    • Work with key workers to identify and make plans to address issues of concern that would prohibit youth from successfully transitioning to independence.
    • Offer programming services to youth, including life skill development and recreational/community building.
    • Regularly review case management plans with key workers, including meetings with youth.
    • Work with other Phoenix staff and programs to support holistic case plans.
    • Ensure case management tools are effective and current.
    • Occasional outreach and/or offsite work as needed (i.e., youth accompaniment)
  • Support the day-to-day operations at Phoenix House:
    • Provide leadership and guidance to the staff team.
    • Support and organize student placements and volunteers. 
    • Provide therapeutic support and crisis intervention for the youth.
    • Ensure a therapeutic milieu at Phoenix House and contribute to a sense of community within the program.
    • Ensure the program delivery is congruent with Phoenix’s mission, vision, and philosophy.
  • Support program development, including attendance at weekly team meeting, and ensure that a quality effective and client directed program is delivered.
  • Work as part of the Phoenix House team and contribute to a collaborative and cohesive work environment.
  • Support youth referrals to PSHP, including interviews, orientations, and departures from the program.
  • Work with relief staff, including supporting the training and onboarding of new staff and the ongoing support of casual staff as required.
  • Complete and maintain records, assessments, statistics, and files, and ensure confidentiality is protected.
  • Commit to ongoing professional development and personal reflection towards an anti-oppressive approach to practice.
  • Actively engage and participate in internal committees, projects, and activities.
  • Advocate and liaise with other agencies on behalf of youth and programs and participate in community committees, projects, or activities as appropriate.
  • All positions at Phoenix House include significant cooking and cleaning responsibilities.
  • Other duties as required.


  • Bachelor of Social Work; or other relevant undergraduate degree; or an undergraduate degree and Human Services diploma.
  • Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
  • A minimum of two years’ experience working directly with youth (including some experience in a residential setting).
  • Experience in case management and supporting others in case management.
  • Demonstrated high level of understanding of youth development and the challenges of homelessness.
  • Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
  • Knowledge of mental health issues, substance abuse and crisis intervention.
  • Demonstrated ability to work independently and with limited direct supervision.
  • Demonstrated ability to work collaboratively and contribute to and foster a strong team environment.
  • Knowledge of community resources, government funding and the social service delivery system is an asset.
  • Experience in supervising student placements and management volunteers is an asset.
  • Physical ability to lift light loads, walk up and down stairs, and maintain an active pace.
  • Non-violent crisis intervention (CPI), suicide intervention (ASIST), Naloxone administration, standard first aid or a commitment to secure those requirements within six months of being hired.
  • Proficiency in Microsoft Word and Outlook and using the Internet.


TO APPLY:  *Please note that interviews may take place during the posting period.


Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by Thursday September 23rd, 2021, at 11:59pm (ADT) to:


with the subject line “Senior Key Worker PH”


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