Job Posting 75431

Employment Retention Specialist
Prospect Human Services
Calgary area
closes in 18 days (Mon, 11 Oct)
full time


Employment Retention Specialist


Calgary AB


Full Time



Life is full of transitions. Removing the training wheels on your two-wheeler… Trying sushi for the first time… Hearing the words‘ you got the job’…

This position is more about the latter. Prospect, one of Alberta’s leading non-profits, is looking for a skilled Job Coach - Employment Retention Specialist to join our team. You’ll help people transition into new jobs while supporting them and their employers for success and retention of the job.

Prospect lives by four words: Break barriers. Employ change. Anywhere people face barriers to employment, we’re there to help. This position provides on-site job support for clients, while working with employers and clients to achieve stable, retained employment. You must have experience working with people with a broad range of disabilities, including mental illness and developmental disabilities.

What’s a typical day look like?

You will act as a Job Coach for clients as you promote your role to employers in information sessions and client interviews. Researching a client’s file will help you discover their service plan, work history, diagnosis, support network and learning style. All these factors will help inform your decisions. You’ll analyze work environments and cultures to anticipate barriers for clients. (Remember, our credo is “Break barriers. Employ Change.” And we take it seriously.)

You’ll observe clients’ work on the job at various sites and collaborate with employers to create strategies for success. You’ll also update the rest of the Prospect team: case managers, employment placement specialists, and other members of the support network.

We’ll need you to maintain a strong working knowledge of Alberta Labour Standards, Occupational Health and Safety Standards, Canadian Employment Equity Act, CET standards and funder policies and protocols.

What does it take to do this job?

  • Post-secondary education in Business, Social or Behavioral Sciences, Human Services, Psychology, Life Coaching, Leadership, and/or a related discipline
  • 2+ years related experience; with demonstrated reliability shown in past positions
  • Some post-secondary education and/or an equivalent combination of education and professional experience will be considered
  • Moderate skill level in Microsoft Office(Word, Excel, Outlook and PowerPoint)
  • Persuasion, negotiation, tenacity, and a results-oriented attitude
  • Strong written and verbal communications skills, with demonstrated ability to present and facilitate
  • Excellent listening and critical thinking skills with the ability to identify problems and provide strategic, workable solutions
  • Ability to work individually and in a broader team based environment
  • A driven, ambitious, charismatic person who thrives under pressure
  • Knowledge of labour market and workforce planning solutions
  • Exposure to Diversity and Inclusion specific to disabilities is an asset
  • Able to maintain high ethical standards and handle sensitive information in a confidential, diplomatic manner

Further Notes:

  • The home base for this position is our main office in the NE Calgary; however, the candidate selected must be able to travel throughout Calgary and area
  • A reliable vehicle and valid driver’s license is required for in-town travel
  • Ability to work a shift within the hours of 6am-11pm any day of the week at various employer sites
  • The successful candidate must pass a background criminal check
  • Those with a combination of post-secondary education along with professional experience may be considered

About Us

Break Barriers. Employ Change.

Prospect Human Services is dedicated to identifying situations where groups of individuals are facing challenges with full participation, and developing the services and supports necessary to break down those barriers. Our current portfolio provides support to both individuals and employers to fully integrate our community and our workforce.  

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:


Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.


Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.


In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.


Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.


We are driven by the desire to promote human welfare and advance social reforms in the working world. While our commitment is all heart, our solutions are all business.






Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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