Catholic Family Services of Hamilton (CFS) is a nonprofit, multi-service agency providing counselling, case management, education and support to families, couples and individuals living in Hamilton, Halton and the surrounding area. We offer a warm, collaborative, and mission-focused work environment that will provide you with the opportunity to have a lasting, positive impact on your community.
As a Team Leader, you are accountable to our clients, colleagues, community partners, funders and the organization to ensure our programs and services exceed industry standards. By modelling our values (CARES) of Compassion, Accountability, Respect, Excellence and Services you promote a culture of excellence and quality improvement.
You will lead a team of intensive case managers in providing assistance to high risk or vulnerable, older persons living in severe self-neglect situations in the community to be safe, healthy and maintain their independence in the greater Hamilton area.
You review and evaluate programs, policies, procedures and practices to ensure they are meeting the needs of the clients while identifying and advising Senior Management of service trends and gaps in the agency/community and areas for advocacy and community development. You network with local, provincial and federal organizations and associations to promote CFS programs through public relations and fundraising, social media promotion, speaking engagements and proposal writing.
You participate in hiring, orientation, training, scheduling and performance management of all program staff and students and ensure policies and procedures are up to date and enforced for health & safety and risk management. You provide supervision, mentorship and consultation on an individual and team basis including identifying education, skill development and training needs and recommending opportunities for learning and knowledge exchange.
This position requires a highly supportive and innovative leader with a Master’s degree in social work and 3 years of leadership and supervision experience. You are collaborative and embrace a self-managed team approach while promoting positive changes, inclusivity and best practices. Must be a regulated Member of the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
You excel in judgement, ethics, professional standards, empathy, outstanding communication skills, active listening skills and maintaining confidentiality and boundaries. You are proficient at timely and accurate client documentation using electronic charting software and producing reports and statistical information. You have proven financial skills to manage and monitor a budget, project management skills to manage program plans, initiatives and goals. You are flexible to work evenings and weekends, provide on-call support, and travel off-site to community locations as needed.
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