Job Posting 75470

Intake Director
Canadian Centre for Men and Families (CCMF) Alberta
Work From Home, Calgary area
closed 7 days ago (Sun, 19 Sep)
part time  •  $18 per hour

About The Canadian Centre for Men and Families – Alberta

This role will provide an opportunity for you to contribute, collaborate, and learn as part of a fantastic and caring team that is truly making things better for men, families, and the community. The Canadian Centre for Men and Families (CCMF) Alberta has been in operation for over 5 years as the local Branch of our national charity. Initially focussed in Calgary, CCMF Alberta expanded to Edmonton and now offers access to support across the province.

CCMF Alberta is a place where men are treated with compassion and without prejudice or shaming. We encourage men's agency and offer them tools with which to build better relationships, better lives, and better futures. We believe improving men’s mental health makes them better dads, better partners, safer workers, and more engaged contributing members of their communities.

CCMF Alberta clients are men who are struggling due to intimate relationship breakdown and turmoil. All programs are developed in response to client needs and in consultation with a Registered Psychologist. Our programs help equip men to manage stressful situations, rebuild their lives after relationships fail, stay connected with children, and minimize the chance of escalation to acute mental health crisis.

Position Overview

Responsibilities: 

  • Manage day-to-day operations of the Branch’s intake and client management activities, ensuring commitment and compliance with CCMF’s intake policies and procedures
  • Identify the required resources to achieve the goals of the agency’s intake process 
  • Oversee volunteer intake coordinators (IC) including the selection, onboarding, and management of them
  • Identify and support overall quality improvement initiatives through data, observation, and feedback received from staff and clients
  • Attend staff meetings and departmentally relevant meetings as required
  • Remain current with new policies, training, services, resources, and legislation applicable to the mental health community
  • Work collaboratively with other staff and volunteers within the agency
  • Provide regular activity reports
  • Promote the principles of diversity and equity in all work-related duties, whenever applicable
  • Wherever possible, support Intake Directors at other CCMF Branches across the country in their shared mission to operate under a client centric and universal administrative client intake process

Skills and Qualifications:

  • Completion of post-secondary degree or diploma, preferably with a focus in human services, nonprofit, management, or business administration; equivalent experience will be considered; credentials to be available upon request
  • Technically proficient with excellent computer skills, including Microsoft Office suite, Zoho or similar CRM software, electronic surveying tools, and video conferencing platforms
  • Ability to follow operational processes, identify ongoing updates to the service model and respectfully bring solutions to the attention of senior management for integration
  • Must be an experienced leader, able to onboard, direct, and instruct volunteers in organizing tasks to be completed
  • Ability to communicate in an effective, polished, and timely manner
  • Strong organizational skills and the ability to handle competing priorities
  • Training or experience working with a population who have experienced trauma or adverse life events is preferred. Trauma informed training will be provided by CCMF
  • A satisfactory Criminal Records Check with vulnerable sector clearance

Personal Attributes:

  • Compassionate
  • Ability to contribute positively to their environment and team culture
  • High level of initiative and self-motivation
  • Determined, action oriented, and committed to excellence
  • Sound judgement and the ability to work independently and as part of a team
  • Self-aware and able to manage one's own internal space, flexible, adaptable
  • Values self-development and continuing personal development

When applying, please use the following email subject line: "Intake Director”. Applications will be received until Sunday September 19th at 1pm MDT.

Please email a cover letter and resume as a PDF attachment, to CCMF Alberta Executive Director, Beth Barberree at .

Interviews will be held September 20th through 22nd with an anticipated start date set for September 27th, 2021.

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