Volunteers & Administration Facilitator
Hope Mission Calgary area
Calgary South East
closed 2 days ago (Fri, 22 Oct) full time
Hope Mission Calgary
Volunteers and Administration Facilitator
Title : Volunteers & Administration Facilitator
Reports to: Program Manager of Hope Mission Calgary,
Based at : Hope Mission Calgary
Hours of work : 10am to 6pm, Monday-Friday. As we provide programming and services in the after-school hours, all staff must be available to work evenings and Saturdays for special events as needed. Must also be available to serve at our summer camp, Camp Hope, as needed.
Hope Mission Calgary provides after school programs, meals, and care to children and families in Calgary. The Volunteer & Administration Facilitator supports the Program Manager and team to provide caring volunteers to help prepare meals in the kitchen, support afterschool programs for children and youth, and for groups of volunteers to perform service projects and days of caring.
The facilitator will assist with phone, reception, and administrative duties.
The facilitator will also oversee the sorting and processing of all in kind donations that come to the Hub (clothes, program supplies, etc).
Administration & Organizational Gifts: Excellent organizational and people skills.
Communication: Excellent communication and organization skills. Gifted in public speaking.
Teamwork: Attend staff meetings and functions. Serve, strengthen, and uplift other team members.
Faithful, Available, and Teachable: Serve with faithfulness and excellence.
Be consistent in work and willing to grow in character and skill.
Main Duties and Responsibilities:
Volunteer Screening, Training, Scheduling, & Support: Process new volunteer applications. Schedule volunteers for kitchen and program shifts as well as special events. Ensure volunteers have gone through appropriate screening steps before volunteering with children and youth. Coordinate volunteer training and orientation in collaboration with the Program Manager. Provide volunteers with a role description and necessary training for working with vulnerable children, youth, and families. Provide ongoing support and check-ins to active volunteers.
Database Management: Maintain volunteer records in the Logistics database and through secure paper files.
Communication: Provide ongoing communication between Hope Mission staff, volunteers, and the Program Manager. Actively communicate volunteer needs through recruitment networks.
Community Relations: Be one of the first points of contact for inquiries about Hope Mission Calgary.
Reception: Answer the phones and manage the front desk with a warm and friendly presence while providing accurate information to inquiries. Coordinate internal and external resource referral information for people who come through Hope Mission’s doors. Be ready and willing to lend a listening ear and direct people to appropriate services.
Donation Receiving: Coordinate in-person donation drop off requests, as well as receive mail in donations. Process all monetary donations and send to Edmonton Business office.
Administrative Support: Assist the Administration Supervisor with office tasks as needed.
Coordination: Plan special events and meals in collaboration with the Program Manager.
Outreach Ministry: Support the ministry team as they run programs to children and families.
Develop relationships with the children and families who come to Hope Mission programs.
Be available to join in program on occasion when there are staff away.
Perform other relevant duties as assigned by the Program Manager.
Minimum Qualifications & Skills:
Ministry Experience: Relevant experience in ministry involving administration & coordination of volunteers, leadership, children, youth, and outreach.
Administrative Experience: Training or experience in managing volunteers.
Experience with Office Programs (Word, Excel, PowerPoint, Media).
Self-Starter, Team Player, Multi-tasking
Flexible: Able to manage competing priorities and multiple activities, events, and situations. Works well under pressure and requires minimal supervision.
Education: Bachelor's degree in business or any other related field.
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