The Services Booking Coordinator (SBC) plays a pivotal role in being first point of contact to assist the community in accessing interpreting and captioning services. Focusing on client-centered service delivery the SBC will ensure clients access the appropriate service to meet their needs. This position works with the public, clients, contractors and staff so the incumbent must work well as a member of a team; ability to communicate effectively; work in a fast-paced environment and have exceptional multi-tasking skills and attention to detail.
- Receives request for interpreting and captioning services (via email, text, Skype, FaceTime, telephone, TTY)
- Ensures all appointment information is accurate and complete • Enters the request into a database • Research and confirm relevant information
- Sends out booking request from the database to approved contractors • Negotiates between client, provider and contractor for best match and fit
- Confirms assignments and finalize assignment details with all parties
- Resolves booking conflicts
- Keeps electronic files up to date
- Billing and invoice processing
- Educates others on the need for interpreting/captioning services to ensure inclusive and accessible environments
- Completion of college/ vocational or technical training or equivalent combination of education, training, and experience.
- Successful completion of an ASL/English Interpreting Training Program is an asset • 2 – 4 years related experience in an office environment
- Administration and/or operations experience
- Proficiency in computer software, databases, Excel and Office 365
- Proficiency with tech devices (computer, iPad, phones, laptops) and virtual platforms (MS Teams, Zoom etc.)
- Excellent organizational and analytical skills
- Exceptional attention to detail
- Strong ability to multi-task and meet deadlines
- Effective problem-solving skills
- Excellent English grammar and writing skills
- High degree of professionalism shown within all communication methods
- Works well in a collaborative environment with ability to work as part of a team or independently with minimum supervision
- Ability to communicate effectively with a wide range of people
- Capacity to learn new processes and retain information
- Applying the vision and mission of the organization to daily work in a professional and respectful approach
- Ability to manage sensitive and confidential situations
- Ability to thrive in a dynamic, multi-tasking environment while setting revolving priorities
- Fluency in American Sign Language (ASL)
- Knowledge of Deaf Culture, hearing loss and its implications is strongly desired
- Deaf, DeafBlind, hard of hearing, LGBTQ2+ and IBPOC individuals are encouraged to apply • Familiarity with interpreting best practices is preferred
- A criminal record check for working with vulnerable populations is a condition of employment This is part-time/ full time / flexible position in our Victoria office or can be remote.
Applications are currently being accepted and the competition will remain open until a successful candidate is found. Only those short listed will be contacted.