Job Posting 76118

Director of Operations, Vancouver Youth Services
Pacific Community Resources
Vancouver & Lower Mainland
closed 7 days ago (Mon, 18 Oct)
full time  •  $118,391-$133,170 annual salary plus a competitive benefits package.
Vancouver Coastal Region

Regular Full Time 

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. Our vision is to see everyone thriving in strong, healthy communities.  Our strong agency values of advocacy, diversity and inclusion, empowerment, service excellence, stewardship, and well-being guide us in our work with participants and how we support our diverse staff.  We place a high value on work-life balance, and this is demonstrated through our compensation and comprehensive/fully employer-paid benefits package, including extended health and dental, sick leave, Municipal Pension, and flexible work options for many positions. Our Employee Family Assistance Program has a full preventative health program including nutrition awareness, stress reduction, and tools to assist our staff with maintaining a work-life balance. We take care of our people who take care of the people we serve.

Position Summary:

Reporting to the Chief Executive Officer, this position is responsible for providing vision and senior leadership for PCRS' Vancouver Youth Services, ensuring that the organization's strategic objectives and operational plans are carried out to provide effective and efficient delivery of services. The position includes leadership, oversight, growth and development for PCRS' Vancouver Youth Services. In collaboration with Managers/Supervisors, the role oversees the Broadway Youth Resource Centre, Vancouver Youth Housing, and Education Services teams, including the Pathways to Education program. The Director must be skilled at engaging with senior levels of government, community and corporate partners, as well as leading and developing high functioning staff teams. The role includes program development, formulation and monitoring of financial budgets and results, asset/fund development, as well as monitoring quality services and measuring service outcomes.  The ideal candidate will have strong communications skills with a proven ability to build staff morale through creating a positive work environment. The Director participates in agency senior management meetings, strategic planning, and attends Board and community meetings as needed.

The youth who participate in PCRS programs come from a wide variety of backgrounds, orientations, and ethnicities. PCRS believes that our staff should reflect this variety and can be authentically sensitive to unique needs. We are especially seeking applicants from under-represented groups such as: Indigenous, people of colour, multilingual, people with lived experience, trans and gender diverse.

Academic and Job Experience Required:

  • Bachelor’s degree in Human Services or a relevant field, plus 10+ years of experience in a leadership role within a complex not-for-profit environment.                                             

Basic Requirements:

  • Criminal record check including the vulnerable sector

Desired Requirements:

  • Master’s degree in a relevant field.
  • Proven ability and experience leading and developing engaged, collaborative and effective staff teams
  • Experience with community engagement and development
  • Knowledge of issues and barriers facing inner-city youth and strategies to mitigate
  • Strong relationships with youth services funders, other partner agencies and government officials
  • Knowledge of Federal, Provincial and Municipal policies related to children, youth and families, and supportive housing
  • Proven capacity for developing and supporting staff skills and abilities, performance management and professional development
  • Experience creating and working within a culturally inclusive environment for staff, partners, and participants
  • Proven budget management skills
  • Excellent written and verbal communication, interpersonal and organizational skills
  • Experience writing significant funding proposals and fund development activities
  • Accreditation experience is an asset
  • Employee relations knowledge is an asset
  • This role requires a proactive, adaptable personality that can inspire, lead, support and engage with people at all levels to deliver results


  • Chief Executive Officer
Salary Range:     $118,391-$133,170 annual salary plus a competitive benefits package.
Closing Date:     October 18, 2021 at 4:00 p.m.

Apply at:


"PCRS fosters an environment that ensures a sense of belonging, dignity, and respect. We welcome applications from persons with diverse backgrounds and all abilities."

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