Reporting to the Director, Arts and Science Online (ASO), the Associate Director, Educational Technologies (‘Associate Director’) provides expertise in the pedagogically sound use of educational technologies, as well as a strategic perspective in how educational technologies can be effectively used to support teaching and learning. The Associate Director is responsible for leading the planning, selection, implementation, integration, and evaluation of educational technology across ASO, including developing appropriate operational policies, processes, practices and standards relevant to learning technology support that is student and instructor centric using pedagogically-sound principles to enhance learning. The Associate Director develops and oversees ongoing support and evolution of academic support services for course production and delivery, including continuous improvement and quality assurance processes and procedures for administering online exams in the Learning Management System (LMS) for Arts and Science Online. The Associate Director collaborates with the Associate Director, Curriculum Development and Instructional Design to identify and determine technology-based teaching development needs, develop short- and long-term strategies to optimize use of sustainable online and technology-enabled learning information systems and services within ASO and the Faculty of Arts and Science. This position provides operational management for the Learning Management System Specialists’ (LMS) and the Multimedia Specialists (MM) Teams, ensuring courses are designed using sound pedagogical principles, sustainable and innovative educational technologies that drive efficiency and effectiveness in online and on-campus teaching and learning and are in compliance with the Faculty’s standards for course design.
In collaboration with Information Technology Services (ITS) and Faculty-embedded teaching and learning units, the Associate Director provides direction on emerging technology trends and contributes to establishment of faculty-wide operational goals, strategic objectives, core initiatives, priorities and practices for the use of educational technologies. The Associate Director develops and maintains key relationships with faculty and staff to expand and enhance learning opportunities across the Faculty, and liaise with other service and academic departments across the Faculty in the planning and implementation of educational technology related projects.
Educational Technologies and Innovation:
• Develop and facilitate partnerships with Information Technology Services (ITS) staff and instructional technologists in other Faculties, and serve as a member of the University’s Educational Technology Steering Committees related to online and technology-enabled learning to explore opportunities for collaboration, innovation, and identify evidence-based practices that enhance the instructor and student experience. Lead activities including: discussions in long-term strategic directions, goals and objectives setting; developing plans and priorities for educational technologies; development and implementation of delivery-related processes; researching new initiatives, and assessing options appropriate to educational requirements, resources and budgetary constraints, ensuring cost-effective delivery of learning technologies.
• Assess current capabilities and needs for learning technology solutions, including how current and future deployment and use of a broad range of educational technologies aligns with the teaching and learning needs and strategic directions of the Faculty. Leads the planning, design, development and implementation processes of new learning tools and supporting infrastructure, including ensuring documentation, testing, and appropriate training is provided and enables data security clearance.
• Provide consulting support to the Director, ASO in prioritizing educational technology activities and initiatives, and act as the Faculty resource providing advice, expertise, and solutions recommendations for decisions regarding the adoption, design, development, implementation and evaluation of educational technologies and technology-based learning initiatives.
• Develop appropriate policies, processes, practices and standards relevant to learning technology support and development; promote, communicate, implement, and review and revise as needed.
• Remains informed about new methodologies, educational technology developments for higher education and processes related to online, blended and face-to-face learning. Researches, evaluates and identifies best-practices and quality standards for course design, and provides strategic recommendations about emerging trends and industry standards for the development and delivery of new educational technology opportunities.
• Recommend financial priorities and plans for ASO related to educational technologies, participate in decisions on enterprise system contracts and other educational technology-related purchases.
Teaching and Learning Support:
• In collaboration with the Associate Director, Curriculum Development and Instructional Design, develops and oversees training initiatives, workshops, webinars for instructors and teaching assistants addressing evidence-based practices and research to support them in adapting teaching and implementing quality online, blended or on-campus courses.
• Initiate and manage needs assessments for the purposes of improving educational technology related systems, tools, services and resources. Consults with instructors to ensure ASO’s educational technology services, supports, systems and delivery methods are aligned to instructor and student needs. Lead continuous enhancement of the LMS platform and other teaching and learning technologies based on instructor and learner needs/feedback.
• Facilitates knowledge dissemination: support instructors by facilitating the development of resources to support online and active learning, including researching educational technology resources and tools (e.g. online modules, diagnostic checklists, resource handbooks).
• Provides expertise, guidance and consulting support for solutions pertaining to evidence-based use of technologies in Course Design, Development and Delivery for credit and non-credit activities.
Course Production and Delivery:
• Serve as Project Manager for all operational aspects of course production for new and continuing online and blended courses once the annual schedule of course offerings is determined collaboratively by the management team. Manages the term-by-term updating of the online courses using project management principles, determining project timelines, and establishing project delivery schedules. Consults instructors, assigns staff to specific projects, schedules workflow, monitors progress and ensures courses are completed before the first day of term in accordance with quality standards.
• Manages and implements quality assurance reviews and testing processes with a focus on educational technology support in online and blended course delivery modes: ensures courses meet quality standards, including appropriate application of the Faculty’s standards for online course design with faculty members.
• Oversees assignment of Multimedia (MM) and Learning Management System (LMS) staff to course design teams lead by an instructional designer and to provides support for course production. Ensures the course production team understands the constraints and requirements set by the University’s sessional dates and Faculty regulations and how they impact assignment deadlines, syllabus content, and grading format, and advises the instructor and design team.
• Oversee process and checklist for compliance with AODA standards.
• In collaboration with Associate Director, Instructional Design, oversees the process of preparing and updating course syllabi to be posted on the ASO website in advance of the enrolment period.
• Effectively structures, prioritizes and manages all operational aspects of the delivery of online courses, ensuring ongoing communications with instructors in preparation for and during the term regarding syllabus, final exams, grade submission processes, course evaluation. Allocates staffing resources to ensure the effective and timely provision of technical support to faculty member instructors, Teaching Assistants (TAs) and students in the use of learning technologies (i.e. synchronous web conferencing).
• Develops and manages the processes and procedures for administering online exams within ASO by investigating, evaluating and piloting new technologies within online proctoring, and ensures the integrity of the online exam system is upheld.
• Oversees the implementation of the processes for coordinating online exams within OnQ. Identifies opportunities for efficiency and process improvements, overseeing change planning and implementation initiatives.
Human Resources Management:
• Plans, prioritizes and manages the work of LMS specialist and Multimedia Media team employees, providing strategic and tactical advice, guidance, coaching, and ensures that they apply the Faculty’s standards for online course design in their work with faculty members by explaining the rationale for the standards.
• Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
• Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
• Assesses staff training and professional development needs, including technical support training needs for LMS and MM staff, and ensures that employees receive training required to improve and sustain successful performance.
• Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
• Promote a culture of inclusion, with a commitment to the university’s equity, diversity, inclusion and Indigenization initiatives designed to foster an inclusive, supportive, and welcoming work environment for individuals with diverse backgrounds and identities.
• Master’s degree in Educational Technology, Computer Science, Instructional Design, Distance/Online Education, or related field.
• Five to seven years of related experience working with a variety of educational technologies and other course enhancements designed to encourage active student learning and engagement, with a proven track record of achievement and success in the pedagogically sound use of information and learning technologies.
• Experience in teaching and learning in higher education, particularly online and blended programs.
• Minimum two years of leadership experience within an educational environment with a proven track record of success managing cross-functional teams, including managing employee performance.
• Experience in successfully leading continuous improvement initiatives or projects related to teaching and learning.
• Two years experience in project management including project planning and budget management.
• Expert knowledge of learning technologies and how to use them effectively in course design and delivery.
• Experience administering: learning management, content management, student information, customer relationship management systems and digital communications in student support environment.
• Demonstrated experience and ability influencing, facilitating, negotiating, and developing cross-functional institutional relationships and partnerships at multiple levels.
• Consideration may be given to an equivalent combination of education and experience.
• Ability to actively promote diversity and inclusion in the workplace, by leading and supporting teams, fostering and supporting the creation of a positive team environment.
• Demonstrated success cultivating and maintaining positive working relationships with faculty and staff.
• Diagnostic/analytical skills and problem-solving skills to solve technical and logistical problems; must be a strategic thinker with the ability to foresee application-based services that meet needs and solve business issues of the Faculty, and the best course of current/future actions to develop, recommend policy framework based on analysis of emerging trends.
• Strategic Perspective: develops and proactively implements short and long term organizational goals, considering the emerging educational technologies landscape, that will move ASO and the Faculty of Arts and Science forward.
• Strong project management, organizational and planning skills to ensure the success of multiple teams and course development projects, coordinate the work of teams, cope with multiple demands and manage competing priorities.
• Demonstrated innovation, energy, and ability to conceptualize creative plans and solutions to operational issues, with initiative to assume project leadership, and define courses of action.
• Leadership, coaching, teambuilding and managerial skills, combined with an ability to efficiently plan and utilize group resources.
• Relationship building skills to develop respect, mutual understanding and productive working relationships.
• Excellent interpersonal, verbal and written communication skills to be able to consult with and mediate among and between individuals, teams, and instructors. Ability to effectively present strategies and plans to management and University leadership. Ability to communicate technical concepts to technical and non-technical audiences.
• Knowledge of theories and evidence-based approaches to instructional design, educational technology, online teaching and learning and how to apply in given context.
• Negotiation and conflict management skills. Ability to motivate staff and to work with diplomacy in resolving interpersonal conflicts.
• Ability to balance/advocate for Multimedia and LMS Teams’ needs and the overall operational requirements and goals of the unit and university.
• Change Management: effectively manage change, fosters the team and environment for change, shifting direction as needed to address emerging directions and/or needs.
• Assesses impact of educational technology changes on the Faculty of Arts and Science and recommends adoption of educational technology tools and solutions to improve student and faculty experience in keeping with advancements in learning theories. Selects, develops and implements tools and solutions as required.
• Determines educational technology resources and tools development and technical support requirements, contributes to the development of strategic plans and objectives, and participate in budget planning and decision‐making as a member of the broader ASO Leadership Team. Make recommendations on education technology (hardware, software, and human resources) budget allocations.
• Determine best tools and applications for an effective teaching and learning environment, including assessing appropriate alignment ” of technical solutions relative to functional requirements, conformance to university standards, and ability to integrate within the Queen’s IT architecture.
• Recommend appropriate procedures and guidelines that apply to course production and delivery.
• Determine the necessary changes/enhancements to improve the current LMS and how/when to implement the changes/enhancements.
• Identifies online teaching and learning training opportunities for faculty and determines methods of delivery.
• Reviews courses against established standards and determines the need for changes and improvements.
• Make decisions and offer direction on the University’s Educational Technology Steering Committees. Collaborate to determine needs for teaching and learning development and decide how to implement programs and services to address these needs. Implements improvements to the structure and quality of courses from the perspective of students and instructors.
• Allocates time and resources such that objectives are achieved, operational requirements are met, or to ensure project completion, based on the priority of current workloads. Decides how to prioritize tasks and most efficiently manage time given the broad range of duties and deadlines. Makes decisions on staff utilization and the assignment of work to achieve optimum efficiencies and productivity. Decides how work may be assigned based on the skill sets, competencies and workloads of the team members. Appropriately prioritizes, implements and oversees responses to urgent situations.
• Evaluates job candidates and makes effective recommendations on suitable hires.
• Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations. Arrange for appropriate training or coaching to address the professional development needs of the LMS and MM staff.
• Assesses investigation outcome of grievances and makes effective recommendations on appropriate course of action or next steps on grievances.
• Makes effective recommendations on level of discipline up to discharge and probationary termination.
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