Job Posting 76315

Housing Coordinator
Inter-Cultural Association of Greater Victoria
Vancouver Island & Coastal areas
closed 3 days ago (Fri, 22 Oct)
full time - term / contract  •  $29.59 per hour

Vacancy Posting – Competition #2021-10-05 HC

Posting date: October 5, 2021

Closing date: Ongoing posting until the position is filled

Position: Housing Coordinator

Hours of work: 35 hours per week

Contract period: OThree month contract

Reports to: Resettlement Assistance Program (RAP) Manager

Rate of Pay: $29.59 per hour

The Inter-Cultural Association of Greater Victoria (ICA) helps immigrants and refugees meet their social, cultural, and economic goals. Comprised of dedicated staff and volunteers, ICA provides language instruction, support finding housing and employment and a range of other services. In addition, ICA is actively engaged in the community to strengthen connections between immigrants and those born in Canada. Through our work, we are building a strong, diverse, and vibrant community. ICA is a welcoming, passionate, and energetic organization that has been having a positive impact in the Greater Victoria region for nearly 50 years.

Job description

Develops, coordinates, and facilitates core housing components of the resettlement assistance services to Government-Assisted Refugees (GARs) under the Resettlement Assistance Program (RAP).  Coordinates and provides assistance to GARs staying in temporary accommodation in their search for long-term rental housing within Greater Victoria and monitors the housing search of all GAR units (families) during their initial stay in temporary accommodation. Works in close cooperation with the RAP Manager and RAP Coordinator. Serves all individuals, including BIPOC, LGBTQ2+ and Indigenous, and those with diverse abilities. Reports to the RAP Manager.


  • Undergraduate degree or diploma in a related discipline on settlement/resettlement/ refugee related themes, immigration and refugee studies, intercultural studies, social work and/or family studies or combination of education, training, and experience.
  • Direct experience with settlement/resettlement/refugee service delivery and integration.
  • One to three years of previous work experience in a similar environment, working with
  • Keen understanding of diversity issues to work with immigrants, refugees, and persons from diverse cultural and ethnic backgrounds on settlement/resettlement/ refugee related themes.
  • Strong administrative skills required.
  • Knowledge of community resources.
  • Work experience within social services, not-for-profit, and/or multicultural environment, preferably targeting refugees.
  • Direct experience housing clients and administering tenancy laws.
  • Proficiency in a settlement and/or resettlement language preferred.
  • Indigenous cultural competencies and/or lived experience with Indigenous communities welcomed.

Key duties/responsibilities

  • Educates, coaches, and orients clients on housing in the CRD (market information, present day housing challenges, rental laws, best practices.)
  • Develops, coordinates, and monitors the housing search of all GAR families during their initial stay in temporary accommodation, and during their resettlement period.
  • Establishes and maintains working relationships with internal departments and other service providers.
  • Keeps RAP team informed of “housing search status” of GAR families and informs the RAP Manager and Coordinator of any issues with the housing search which might result in a longer stay in temporary accommodation.
  • Provides general information on the Greater Victoria rental market to GAR clients during initial information/orientation sessions and individualized assistance, based on clients’ preferences, budget, and special needs.
  • Assists with rental applications; able to convey and explain eligibilities and responsibilities of applicants to potential landlords or property management companies.
  • Provides a minimum of two housing options to GAR clients who need support in finding housing. Makes initial contact with landlord/building manager to get appropriate information and arranges for a visit.
  • Accompanies GAR clients on housing visits as needed or arrange for a volunteer interpreter to accompany the client.
  • Maintains a current listing of building managers renting to GAR clients and a listing of sources for finding housing options (list of websites, contacts, etc.).
  • Networks and liaises with landlords and building managers to facilitate rental opportunities for future clients.
  • Engages property management companies, potential landlords, housing organizations, and other entities on rental opportunities and need for rental housing for refugees.
  • Advocates and educates those in the housing community on the needs of refugees as another vulnerable low-income group that are in dire need of affordable housing.
  • Orders furniture and household goods packages, and facilitates delivery to clients’ new permanent address, and follow up on delivery related issues in coordination with RAP team.
  • Orders utilities, such as phone/cable/internet packages, gas, and hydro, based on clients’ needs and preferences.
  • Provides administrative support related to rental information such as, but not limited to, monthly listing of clients’ permanent addresses, completion of IRCC rental information forms and applications to BC Housing.
  • Engages partnerships to ensure client-focused service delivery.
  • Provides support to ensure a seamless and rapid transition from RAP to broader settlement support services, minimizing disruption to the client and facilitating the client’s transition toward playing a productive role in the Canadian society and economy.
  • Contributes to overall RAP planning, implementation, and orientation.
  • Keeps client management and case notes up to date.
  • Captures data in data management systems and participates in training to learn new systems and stay up-to-date on systems requirements.
  • Creates awareness of anti-oppressive/social justice issues.
  • Participates in RAP-related training opportunities to stay current on issues impacting ICA’s clients.
  • Participates in regular team and organization-wide staff meetings.
  • Follows all ICA policies and administrative procedures.
  • Other related duties as assigned; may include occasional client intake and/or settlement/resettlement support.

 Additional Information

  • Travel to community locations within Greater Victoria will be required. Occasional travel to locations in other parts of British Columbia and/or Canada for purposes like professional development, networking, or conferences may also be required.
  • Some work outside of regular office hours, including evenings and weekends, will be required. Flex time schedules will be made to accommodate non-regular work hours.
  • ICA compensates overtime hours with time in lieu.
  • Valid BC driver’s license, favourable driver’s abstract and access to a car is a requirement.
  • As a condition of hire, an updated criminal record check, including vulnerable populations check, WHMIS training and driver’s abstract are required.

Submit a cover letter and current resume (in pdf. format), noting relevant qualifications, language proficiency and experience to the Inter-Cultural Association of Greater Victoria, Attention: HR Manager, via email to This is an ongoing posting until the position is filled. Please quote Competition #2021-10-05 HC in the subject line.

Please note:  This is a unionized position subject to the terms and conditions of our Collective Agreement and of our funding agreements with various funders.  As per the Collective Agreement, internal applicants will be given consideration with respect to filling the position prior to external candidates being hired.  This position is open to applicants of all genders.  This position requires union membership.  Only short-listed applicants will be contacted.


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