The Canadian Red Cross, part of the world’s largest humanitarian network, is hiring a Coordinator, Client Services for the Health Equipment Loans Programs (HELP).
We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience. We are committed to having an accessible, diverse, and inclusive work environment where people with all abilities, ethnicities, gender identities and expressions, nationalities, religions, and sexual orientations can reach their full potential. We encourage all qualified persons particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, women, veterans, and others who share our values and contribute to fostering an inclusive and diverse workplace to apply.
Do you have a passion for helping others and want to work with other dedicated individuals? Find out if this role is for you now.
As a Coordinator, Client Services you will collaborate with the Manager, Client Services, HELP to support volunteers and staff to provide high quality service to HELP clients. The Coordinator ensures effective volunteer management practices are implemented throughout the assigned geographic area of Northern BC & Yukon and assists in the promotion of service to the public.
As a Coordinator, Client Services you will:
Ensure that client services objectives and targets are met; monitor program delivery to ensure high performance standards and quality control.
Recruit, train, mentor, supervise and support staff in Client Service Support.
Oversee the receiving, processing and tracking of client service requests, meeting Red Cross standards for timeliness and quality.
Liaise with Volunteer Experience Engagement regarding volunteer requirements necessary to achieve program objectives.
Develop and implement volunteer retention and engagement activities.
Select, supervise, and coach Lead Client Service volunteers in their role as volunteer supervisors.
Contribute to and recommend modifications to systems designed to streamline, better secure or otherwise improve service delivery.
Participate in area HELP Operations Team (HOT), liaising with Equipment Supply and Partner Services colleagues.
Track financial donations on a site-by-site basis, advising on progress to target and initiating corrective action when required.
What we are looking for:
Completion of a two (2) year post-secondary diploma with a concentration in a related field,
Minimum of one year of experience managing employees and volunteers, in a service-oriented capacity, or an equivalent combination of education and experience
Excellent written and verbal communications skills in English
Proficient in MS Office suite
Proven ability in managing and coaching employees
Strong interpersonal skills
Collaborative approach to finding solutions
Ability to influence and lead others
Proven customer-service orientation
Ability to be flexible and manage multiple priorities in a fast-paced environment
Valid Provincial Class 5 driver’s license
Current First Aid Certification, or willingness to take training
Fluency in French
Knowledge and experience working in health programs
Experience working with a diverse population, and an understanding of cultural issues
Frequent travel around the region
Occasional work during non-traditional work hours
This position requires a successful Canadian criminal record check, a vulnerable sector check, and a satisfactory driver’s abstract.
Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
We offer a competitive compensation and benefits package that includes medical, extended health, dental, life insurance, paid vacation and a pension plan.
The Canadian Red Cross is an organization guided by our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
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