Job Posting 76462

Residential Support Worker (RSW)
the Bissell Centre
Vancouver & Lower Mainland
closed 11 days ago (Fri, 15 Oct)
full time

Job Purpose

The RSW works with adults who are diagnosed with a Fetal Alcohol Spectrum Disorder (FASD) as well as co-occurring mental health and addictions to support their home stability and goal achievement. The RSW will utilize a holistic approach by incorporating emotional, spiritual, mental, and physical wellness through an empathetic relationship-based practice fostering respect, empathy, and positive communication. The RSW acts as a broker between participants and resources to enhance the participants’ self-reliance within their home and community through a FASD lens focused on a client centered and trauma informed approach.  The RSW will also assist those who are chronically houseless to access safe, affordable, and appropriate housing at Hope Terrace under the Housing First model. The RSW will also have experience and understanding of current issues in working with high risk populations and an understanding of Indigenous cultures, history, and current issues. Due to the nature of the position, the RSW will occasionally experience physical and/or verbal abuse from and between participants and will work through these issues with residents through a holistic approach that is focused on relationship building.


This position requires individuals who are willing to work on a 365 24/7 rotating shift rotation (4-3-4-2) which includes holidays, evenings, nights, and weekends.  Individuals must have the ability to respond quickly to individuals in crisis.

Duties and Responsibilities

Program Delivery

  • Accurately participate in the move in process for intake
  • Connect participants with stable income sources by facilitating processes with other service providers
  • Enhance, collaborate, and support the work of the on-site Occupational Therapist in applying occupational therapist strategies and daily living skills bootcamp
  • Enhance, collaborate, and support the work of the Mental Health and Addictions Coordinator in applying the harm reduction philosophy in the RSWs work practice with the residents
  • Facilitate and promote a team focused philosophy to promote the wellbeing of a positive work environment
  • Manage a shared caseload
  • Provide minimal outreach capabilities to assist with community integration and attending important appointments
  • Accurately complete ongoing Service Prioritization Decision Assistance Tool’s (SPDAT) and provincial interviews
  • Identify participant strength’s, resources, needs and aspirations to provide greater opportunities for enhanced support
  • Work with participants regularly to collaboratively set goals, develop a plan of action, evaluate success, and revise plan accordingly
  • Complete regular home visits to create organic relationships between staff and participants
  • Assist participants through role-modeling, teaching, information, brokering, advocacy, and providing practical assistance
  • Provide group programming such as collective kitchen and open recreation within the building to build upon participants meaningful daily activities
  • Administer the medication assist program, managed alcohol program and needle exchange within the building
  • Assist participants in pest control, hygiene management, apartment maintenance, and daily living skills
  • Provide overdose prevention education as well as administer naloxone when necessary
  • Provide advocacy for and with the participants by assisting with appointment reminders, scheduling, and cancelling appointments, assist with navigating social service systems and the like
  • Be an active member in the building to provide de-escalation, resident/roommate mediation and the like
  • Assist participants in spiritual and/or cultural needs, as needed
  • Provide opportunities for participants to engage in Indigenous activities
  • Perform other building and/or program duties as required


General and Administrative

  • Maintain accurate written case file notes, computer records, update program databases (ETO), program information, and critical incident reports within established time standards
  • Provide latest program information and updated statistics as required
  • Maintain accurate expense logs for reimbursement
  • Participate in probationary and annual performance reviews
  • Attend scheduled staff and supervision meetings
  • Complete WCB forms as required
  • Perform other duties as required



  • Manage and record accurate expenses for all participant costs
  • Assist participants with troubleshooting any issues with paying rent and/or utility bills, ensuring taxes are completed, teaching budgeting skills as necessary, ensuring expenses related to moving out and cleaning up an apartment are addressed.
  • Collect payments from residents for rental insurance, rental payments, and the like.



Education and Experience

  • Degree or Diploma in Social Work or a related discipline / experience
  • Minimum of one-year related employment experience e.g. high-risk populations, Fetal Alcohol Spectrum Disorder, Supportive Housing Experience
  • Experience with case management software is a considerable asset


Knowledge, Skills and Abilities

  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving, reliable and advocacy skills
  • Familiarity with issues of poverty, houselessness, and Edmonton’s urban core
  • Familiarity working with high risk populations and an understanding of Aboriginal cultures, history, and current issues
  • In-depth knowledge of Harm Reduction Philosophies, FASD Informed approach, Client-Centred approach, Trauma Informed Practice will be considered an asset
  • Strong active listening skills will be considered an asset
  • Lived experience will be considered an asset
  • In-depth knowledge of Indigenous practices and culture will be considered an asset
  • Ability to speak Cree, Blackfoot, Michif, Inuit or Dene will be considered an asset

Conditions of Work

  • Rotating shift work: weekend and overnight shifts required of all positions

Personal Characteristics

The RSW should demonstrate competence in all the following:


  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour is consistent with these standards and aligns with the mission and core values of Bissell Centre.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
  • Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
  • Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Screening Requirements

  • Criminal Record Check
  • CWIS Check
  • As the COVID-19 pandemic evolves, Bissell continues to take action to protect persons served and staff. Strategies related to Bissell’s response to COVID-19 are driven by the guiding principle of taking all reasonable precautions and measures to protect the health and safety of both persons served and staff. In keeping with this intentional purpose, COVID-19 full vaccination is a condition of employment for new hires, except due to legitimate, established exceptions.

Training requirements

  • Standard First Aid and CPR
  • Conflict Into Calm Training
  • Suicide Prevention
  • Overdose Prevention and Harm Reduction Training


Job type: Permanent, Full-time

Application deadline: October 21, 2021


Interested candidates are to submit their resumes and cover letter to:

astrobel@bissellcentre or


The above-noted training must be completed during the first six months of employment.


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