Job Posting 76479

Digital Navigator
S.U.C.C.E.S.S.
Vancouver & Lower Mainland
Richmond, BC
closes in 3 days (Fri, 29 Oct)
full time  •  $26.96 per hour

Division: Settlement & Family Services

Program: Immigrant Settlement and Integration Program (ISIP)

Number of Positions: 1

About the Position:

The Digital Navigator coordinates opportunities that support newcomers to access online and remote settlement services with greater confidence and effectiveness. The Digital Navigator mentors through facilitating workshops and drop-in sessions that focus on digital literacy topics and tools

Reports to: Regional Manager

Key Duties & Responsibilities:

  • Facilitates workshops and drop-in sessions on increasing digital literacy and familiarity with accessing remote services
  • Provides one-to-one digital coaching to clients
  • Facilitates online client registration and accesses for settlement workshops
  • Liaises with Community Connections Coordinators
  • Coordinates the work of multilingual online volunteer navigator mentors
  • Assists creating online volunteer navigator mentorship management processes including: orientation, training and multilingual materials to support client digital literacy, and maintaining online privacy and confidentiality
  • Other related duties as assigned by the Regional Manager

Qualifications & Experience:

  • Bachelor of Education, Social Sciences or other relevant diploma or certification in a related field of study
  • Experience and/or relevant training on teaching others how to use computers and the internet
  • Experience working with immigrants, live-in-caregivers and/or refugees
  • Experience with multicultural clientele and immigrant-related services
  • Experience facilitating online webinars and in-person workshops
  • Experience delivering one-to-one support services
  • Experience coordinating volunteers
  • Knowledge of MS Teams, Zoom, Moodle and web-based applications and online learning platforms
  • Knowledge of settlement information and resources is an asset

Job Skills & Abilities:

  • Excellent group facilitation skills
  • Excellent project coordination skills
  • Excellent interpersonal and intercultural communication skills
  • Excellent written and oral communication skills
  • Second language knowledge in Mandarin/Cantonese is considered an asset
  • Ability to be task-oriented, work independently and in a cooperative team environment
  • Ability to work with individuals and communities facing cultural adjustment challenges and multiple barriers
  • Ability to design, promote, deliver and facilitate digital literacy webinars/workshops

Other Requirements:

  • Criminal Record Check Required
  • Ability to work evenings and weekends as required

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on WorkInNonProfits.ca and good luck with your job search!