Canadian Hearing Services (CHS) has an opening for a Supervisor, Hearing Care Counselling (HCC). Reporting to the Program Manager, Counselling Services, the Supervisor (HCC) is responsible for supervising HCC staff for the direct service provided to HCC clients, as well as managing staff human resources needs (including recruitment, on-boarding, training, attendance management, monitoring staff performance, implementing Performance Improvement Plans, and disciplining of staff).
The Supervisor will also work with the Program Manager, Counselling on designated aspects of program management including:
• supporting the design and implementation of internal systems of quality control, including providing supervision, conducting file audits, managing and reporting critical incidents, supporting risk management policies and procedures, and managing and resolving conflicts.
• collaborating with the Program Manager in the role of monitoring changes and trends in ageing, counselling, deafness, and hearing loss, and assist with designing services accordingly in a fiscally and organizationally sound fashion.
• service implementation, including working with front-line staff around service delivery issues, tracking database needs, training, and progress in real-time, and operational administration regarding staff.
This is a permanent, full-time position working Monday – Friday, 9:00 a.m. – 5:00 p.m.
The ideal candidate will have a Degree in a human services field, along with 3-5 years’ experience in program administration providing consultation and supervision in a health/counselling setting. You also bring a person-centred and strengths-based approach to client service and have proven knowledge of health issues associated with seniors and others with an acquired hearing loss, combined with demonstrated knowledge of technical devices and communication access tools for consumers who are deaf or have a hearing loss.
We are looking for an enthusiastic individual with demonstrated sound clinical judgement, initiative and leadership in counselling and case management programs, complemented by excellent communication skills (including presentation skills and writing proposals and reports). A sense of urgency is required, as well as the ability to handle a pressurized environment and manage a varied workload with competing priorities and deadlines.
CHS is the industry-leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers. We are an Accredited organization and the largest of its kind in North America. Building on its 81-year history and following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally.
CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.
CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.
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