Scheduled Hours: Flexible Monday thru Friday scheduling, for a total of 40 hours per week, to meet operational needs. Requires the full ability to perform on-call support and to travel within the province to the various WJS programs.
The programs in this portfolio, provide support in a safe home environment to at-risk youth (13-18 years of age) receiving services through the Ministry of Children and Family Development (MCFD). WJS staff support these youth in making favorable choices that facilitate success in achieving a sustainable, healthy lifestyle in a safe, educational and nurturing environment. Support is offered via positive role-modeling and consistent structure, within a trauma-informed care framework.
This temporary position will oversee operations within the various regions of British Columbia (i.e. Vancouver Island, Lower Mainland/Greater Vancouver, Okanagan and Interior) and will require travel to the programs throughout the year. Each region has a variety of day programs and residential programs that serve children, youth and adults. This diverse population may include at risk youth, persons that have experienced trauma and persons with disabilities. WJS works closely with our funders to provide individualized, culturally responsive supports that meet the needs of the person being served.
The Program Director will be providing operational management and oversight for programs in various sectors in the areas of financial management, administration, human resource management, quality assurance and business development within the Okanagan/Interior catchment areas. Focus will be on business administration, networking, responding with proposals and costings to RFP/RFQ as well as oversight of contract management and WJS relationships related to those responsibilities. The Director will supervise and ensure managers operate programs according to applicable policies, procedures, guidelines, regulations and provincially-determined standards, and that all programs comply with contractual obligations.
As a member of the Provincial Management Group, the Program Director participates in developing and approving policies and procedures, and contributes to agency decision-making. The Program Director also participates in national planning initiatives within the company.
This temporary, full-time position will work a flexible weekly schedule of 40 hours, Monday through Friday, to meet operational needs. Requires the ability to provide “on call” support during scheduled time off, with the ability to travel regularly within the province to the various WJS programs.
Duration of the position will be dependent on the incumbent.
Primary office location to be confirmed at time of hiring. PLEASE BE SURE TO CLEARLY INDICATE IN YOUR RESUME AND COVER LETTER, WHICH COMMUNITY YOU RESIDE IN, AND/OR ARE LOOKING TO BE BASED FROM, SHOULD YOU BE THE SUCCESSFUL CANDIDATE.
Wage will be commensurate with the qualifications, at time of hiring.
In Your Role You Will
• Recruit, screen, hire and evaluate performance of program managers in compliance with established policies and objectives of the agency and contributions in attaining objectives; take disciplinary action when required.
• Monitor the service delivery of staff, professionals, volunteers and others individuals involved in front line work to ensure quality of care; coach and mentor managers, and lead and participate in team building activities; provide support to program managers with program operations.
• Provide human resource generalist expertise and consultation on complex personnel matters.
• Manage complex program and public relations issues.
• Attend meetings of the provincial management group.
• Participate in establishing operational procedures, rules and standards relating to employees, financial disbursements, and accounting requirements that comply with agency policy, current standards and legal requirements; coordinate and monitor outcome evaluation, quality improvement and safety protocols and procedures.
• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees; involves and leads programs in governance initiated activities such as strategic planning, new initiatives, and community development activities.
• Develop and establish standards and accountability/control mechanisms for assigned areas of responsibility.
• Ensure programs and managers comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Ensure all professional, licensing and/or other accreditation requirements meet legal, regulatory. and other requirements.
• Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Plan, develop and implement strategies for generating resources and/or revenues; lead in the development of new programs and services through proposals, changes to existing programs, and/or collaboration with community partners.
• Determine budgetary, operational and organizational requirements related to assigned responsibilities; prepare and write funding proposals; oversee development and management of annual budgets of programs in the division and perform periodic cost and productivity analyses.
• Review activity reports, critical incident reports, financial statements and other documentation to determine progress and status in attaining objectives; revises objectives and plans in accordance with current conditions and document in quarterly reports to the Regional Service Director.
• Provide comprehensive written annual reports to the executive director that address i) operation of current programs and their compliance with agency policy, contract terms, externally imposed standards, and legal requirements, ii) the implementation and review of long-term plans, and iii) any other issues related to the region’s achievement of their mission.
• Advocate effectively for persons served.
• Represent the agency at various inter-agency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the persons served and program, including participation on community boards, committees and professional groups.
• Participate in and network with the community through inter-agency meetings, working groups, and/or special partnership projects.
• Ensure managers utilize practices that promote the health, welfare, safety and security of persons served and staff.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Operate motor vehicles safely and legally while transporting persons served or on WJS business.
• Provide on-call and emergency coverage on pager or cell phone as required.
• Perform miscellaneous job-related duties as required.
*** Prior to confirmation of employment all applicants must provide a current (dated within 6 months of hiring date) Criminal Record Check and Ministry Check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.
As An Ideal Candidate You Possess
• A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
• Three to five years in a similar management or human resources generalist position
• Must have specific experience with financial and human resource management.
• Other combinations of education and experience may be considered.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• Experience with basic sign language and/or alternative communication strategies training or experience an asset.
• Valid Class 5 Driver’s License and clean driver’s abstract with a reliable, safe vehicle (including appropriate insurance)
• A physician’s note confirming suitability, including a negative tuberculosis screening test
• Knowledge of MCFD (Ministry of Children and Family Development), CLBC (Community Living BC), Aboriginal Operational Practice Standards and Indicators and Child Care Licensing Regulations.
**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with WJS Canada.**
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