Job Posting 76564

RFP: Trauma Informed Care
Alberta Association of Immigrant Serving Agencies (AAISA)
Work From Home, Alberta, British Columbia, Ontario, Manitoba, New Brunswick, ...
closes in 12 days (Fri, 5 Nov)
rfp (request for proposal)





The Alberta Association of Immigrant Serving Agencies (AAISA) is seeking a subject matter expert (SME) to create and deliver a facilitated online workshop that will then be adapted into an online, self-paced course. The course will be on the topic of Trauma Informed Care, with the primary aim of developing settlement practitioners’ knowledge and skills on providing services to clients that has experienced traumatic event.

Funded by IRCC, this training must address methods and practices to identify clients with trauma and explore best practices to support and serve in the right way.



The Alberta Association of Immigrant Serving Agencies (AAISA) is a non-profit umbrella organization that has represented, supported, and advocated for Alberta’s settlement and integration sector since 1980. Collectively, AAISA member agencies offer services to newcomers in over 40 municipalities across the province. AAISA’s mandate is to build sector capacity to serve newcomers by providing access to relevant and meaningful professional development opportunities, engaging the sector on issue-based initiatives, and by undertaking research to build understanding of context and emerging needs.   

More info about AAISA:   


Learning Goals AND Outcomes 

The learning goals and outcomes of this course must include, but are not limited to, the following:  



  • Familiarize participants with key trauma-related terminology, concepts, and stages.
  • Present methods and practices to Identify, communicate and provide service to clients subject to trauma.


Learning Outcomes:


By the end of the course participants will be able to:

  1. Define Trauma and understand different trauma related terms (e.g., psychological, physical, and complex trauma, secondary trauma, PTSD, etc.) and different trauma stages
  2. Identify clients with trauma (through signs and symptoms)
  3. Understand how trauma influence human behavior
  4. Explore and apply a set of methods, tools, and best practices to ethically communicate and deliver the service without causing re-traumatization
  5. Create safe, supportive, and empowering space for clients that experienced trauma
  6. Explore different available resources and referrals for clients experiencing trauma
  7. Understand vicarious traumatization and learn how to protect themselves while empathetically engaging with traumatized clients


The scope of work of the project is as follows:   

  • Design, development, and facilitation of professional development sessions including:  
    • Facilitated webinars (one webinar for each module), delivered by early February 2022
    • Online self-paced course with 5 - 7 modules and appropriate course materials, assignments, supplementary materials, quizzes, assessments, and instruments for evaluation of learning to be made available on AAISA’s Moodle LMS by March 2022
  • Creation of an Evaluation of Learning Effectiveness for the workshop sessions and self-paced online course modules. 
  • A development report that provides a summary of workshop and course description, learning objectives and outcomes, learningactivities, and course structure. 
  • A delivery report that provides information regarding attendance and participation, number of registered participants from AAISA member agencies and non-members, reflection by facilitators on the proceedings of the workshops and activities and possible areas of improvement, and other relevant information for greater accountability.
  • A final report that will assist AAISA in shaping the future direction of its professional development work with settlement practitioners in Alberta’s settlement and integration sector.



The SME (also known as the “consultant”) will be responsible for: 

  • Providing a plan with a timeline for each project component and deliverable  
  • Conducting a literature review and exploring current best practices to identify key areas of focus for the workshops and modules of the online self-paced course
  • Ensuringall Facilitated Webinars and Online Self-Paced Course Components* are developed in alignment with AAISA’s Settlement Practitioner Competency Framework and current contextual needs
  • Providing the content for the online facilitated and self-paced course including drafts, revisions, and finals
  • Meeting with AAISA’s Programs & Services department to plan for the development of the online self-paced course
  • Collaborating with AAISA’s Learning & Technology Coordinator to develop content in relation to AAISA’s structure of the online self-paced course 
  • Committing to generation of digital learning resources for the online self-paced course (this would include electronic versions of pre- and post- assessments of competencies, discussion board tasks, full course content, descriptions and course outlines, assignments and quizzes, readings and references, and Microsoft PowerPoint slides) 
  • Assisting in the creation of the audio and video recording of content for the online self-paced course. The SME will require a commitment of an estimated 25 hours (approx. 5 hrs per module) to complete audio and video recording. The SME will coordinate with AAISA’s Learning & Technology Coordinator to arrange suitable dates to undertake recordings 
  • Create an Evaluation of Effectiveness of Learning for the workshop sessions and online self-paced course modules to AAISA’s Learning and Professional Development Lead 


AAISA will be responsible for:   

  • Securing the online webinar platform, advertising, and promoting course on social media, and handling registration, enrolment, and distribution of workshop materials  
  • Providing the working space and technology to audio record the voice over for all presentation slides of the content modules for the online self-paced course. These recordings will be done at the AAISA office in downtown Calgary or virtually 
  • Providing the working space and technology to video record a short introductory orientation for the online self-paced course. These recordings will be done at the AAISA office in downtown Calgary or virtually 
  • Providing the SME with the AAISA Competency Framework 



  • A brief description of the intended learning outcomes for the workshop and online-self-paced course  
  • Demonstration of how learner outcomes align with AAISA’s Settlement Practitioner Competency Framework  
  • Key tasks and activities, including assessment of learnings in workshop and online self-paced course 
  • List of resources and references
  • Pre-reading materials to be provided to workshop participants  
  • Facilitator guide including notes to facilitators with instructions for delivery and materials required 
  • Digital learning resources for online delivery (electronic documents, Microsoft PowerPoint presentation slides, audio, video and other multimedia resources) 
  • Assessment for learning that can be completed by participants  
  • Evaluation criteria that can be used to judge the effectiveness and experience of learning in the workshop and the online self-paced course 



 Proprietary right to all data, materials, documentation, and products originated by and prepared pursuant to the contract shall belong exclusively to AAISA. The contractor will acknowledge and agree that any Product and/or Deliverable created shall be considered a “work made for hire” and all rights to said Product and/or Deliverable shall belong exclusively to AAISA. The contractor will be prohibited from disseminating products and information developed.  



We require a detailed proposal with a cost estimate and projected timelines for the project that includes the above deliverables. PLEASE NOTE that the proposal should not exceed $11,000.  

The project will start no later than mid November 2021 and the deliverables contents other than the facilitated synchronous sessions must be completed no later than DECEMBER 31, 2021.

All the synchronous sessions should for the facilitated online course should be delivered by Mar 10, 2022.

The proposal should include:    

  • Project design: proposed activities, cost estimates, and timeline for the various components (approach to learning/facilitating, learning goals, proposed modules, etc.) of the project   
  • Resume of the Project Leader responsible for the development and coordination of the project.
  • List of courses/workshops developed/delivered previously   
  • Two references, phone numbers and emails of people for whom you have developed/delivered courses or workshops previously. 


The following are the criteria we will use in the selection process:    

  • Detailed plan and timeline (including projected costs for each component).   
  • Demonstrated expertise in working with traumatized individuals, and in-depth understanding trauma informed care and practices is mandatory.  
  • Experience working with adult learners, including facilitation  
  • Familiarity with online learning environments preferred (e.g., Moodle, etc.)  
  • Familiarity with online webinar platforms preferred (e.g. Zoom, Microsoft Teams, etc.) 
  • Evidence of high standards in curriculum design, development, and evaluation  
  • Compliance with deadline(s)  
  • Fluency in English, both written and verbal  
  • In your proposal, please identify the following information;  
    • Learning goals and outcomes  
    • Key focus questions  
    • Main areas of awareness and attitude   


The proposal will be reviewed in detail according to the above criteria. Shortlisted candidates will be asked to provide portfolios of their work or examples of previously designed and developed courses and/or workshops, as well as to participate in an interview. All applicants will be promptly notified when a selection has been made.   

Both individual and collaborative proposals will be considered.   

To submit a proposal, please send a letter of intent, resume, and proposed fees to:  . Please ensure that your name or your organization’s name appears in the file name.   

Your electronic submission should be sent by end of day Friday, November 5th, 2021, to  

Qualified applicants will be added to AAISA’s network for notification of future opportunities.      

 If you have any questions, please contact .  

AAISA is an Equal Opportunity Employer, and we work to sustain anti-discrimination and anti-racism practices in our workplace. We do not discriminate based on race, ethnicity, sexual orientation, gender identity and/or gender expression, age, physical or mental health, religion or beliefs, or any other status protected by law. Harassment or discrimination is not tolerated at AAISA. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business need  

PLEASE NOTE: AAISA is not obligated to accept the lowest cost proposal. In addition, AAISA need not accept any of the proposals. All decisions of AAISA shall be final and binding.   

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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