The Outreach Worker is responsible for delivering quality outreach and advocacy services,
supervising program volunteers, promoting the program in the community, and assisting the
Program Coordinator in program planning and evaluation. This positon is eventually expected to
provide coverage on evening and weekends after COVID-19 restrictions are lifted.
Key Duties and Responsibilities:
Supervise volunteer advocates in the delivery of services. Ensure volunteers receive
appropriate debriefing, consultation and feedback related to their work with clients.
Engage in direct service delivery to clients when necessary, and maintain proper case
management practices as directed by program policy.
Participate in training and orientation of volunteers and practicum students.
In conjunction with other marketing activities across the organization, promote public
awareness of and support for the program by performing duties such as producing
Maintain positive working relationships with public and community referral agencies; resolve
any issues that emerge. Represent the program professionally in the community.
Ensure effective monitoring and evaluation of all aspects of the program.
Ensure the maintenance of program records, files, and statistics.
Assist in the recording and preparation of output and outcome reports on a regular basis.
Perform other related duties, as directed by supervisor.
A minimum of 2 years of experience in direct program delivery, preferably in community social
services or poverty law advocacy sector, or a combination of education, training and
A diploma in social services related field.
Demonstrated experience in volunteer training and management.
Previous experience in conflict resolution, crisis intervention, case management, advocacy and
formal public health, housing, welfare and legal systems.
Demonstrated success in working effectively with individuals in crisis and from diverse
backgrounds(e.g.: cultural, religious, age, sexual orientation, etc)
Ability to effectively deliver educational material to adult learners
Ability to read, understand and interpret legislation and policies, as well as knowledge of
Use of own vehicle and valid BC driver’s license
Ability to speak, read, write in English
Proficiency in Cantonese or Mandarin is an asset.
About Chimo Community Services Society
Created in Richmond, British Columbia in 1973, Chimo Community Services now serves over
10,000 individuals and families each year from different cultural backgrounds, age groups,
family lifestyles, and economic situations. Through nine program areas, Chimo provides diverse
services from community building to prevention, from individual crisis support to advocacy, and
from peer support to education. Chimo engages in collaborative community planning and
develops innovative resources to address emerging needs.
120 - 7000 Minoru Blvd, Richmond, BC V6Y 3Z5
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