Job Posting 77117

Community Hospice Care Coordinator - In Home Support
Hospice Care Ottawa
Ottawa area
closed 3 days ago (Fri, 3 Dec)
full time

Community Hospice Care Coordinator

In-Home Support Program

Bilingual Preferred

30 Hours per Week, Permanent  


Position Overview:

As a member of an interdisciplinary team the Community Hospice Care Coordinator – In-Home Support coordinates and oversees the day-to-day functioning of community hospice care services and programs provided by Hospice Care Ottawa. Working collaboratively with other Care Coordinators, this position will manage a caseload of clients/caregivers and oversee a team of volunteers, to coordinate the administration of programs such as In-Home Support (Volunteer visits), Day Hospice and Caregiver Support.

Key Responsibilities of the In-Home Support Program Care Coordinator:

  • Manages a team of visiting volunteers & a case load of clients/caregivers
  • Provides telephone intake and referral to clients and caregivers calling from the community
  • Makes home visits to assess appropriate clients and caregivers and refer to the Hospice Programs
  • Determines best suitability and assigns volunteers to clients/families for In-Home Support visits
  • Acts as patient advocate where needed and desired by the patient and family
  • Participates in patient conferences with other agencies and team members
  • Meets with clients and caregivers on a regular basis, ensuring that their needs are being sufficiently met and, in a way, which is acceptable to them
  • Liaises with volunteers regularly to support their work with clients and caregivers
  • Organizes quarterly program support meetings for the volunteer team

Required Education and Experience

  1. Baccalaureate degree in Nursing (BScN) or equivalent
  2. Registration as an RN with the College of Nurses Ontario
  3. Certification in Hospice Palliative Care Nursing (C)anada (CHPCN(C)) preferred
  4. LEAP Certificate (Learning Essential Approaches to Palliative Care), or willingness to complete within 1 year of hire
  5. At least 3 years experience in hospice palliative care/and or background in community palliative care nursing
  6. Experience volunteer coordination and management is an asset

Required Skills:

  1. Bilingual in both official languages preferred; Candidates who do not meet this language requirement may still apply and would be considered should there be no applicants who meet this requirement
  2. Understanding and demonstration of Ethics as they relate to Palliative Care
  3. Demonstrated experience in client assessment and patient advocacy
  4. Superior communication skills
  5. Strong computer skills in Microsoft and experience in InfoAnywhere or similar medical software
  6. Strong knowledge of community resources
  7. Demonstrate a commitment to on-going education and professional growth to maintain current knowledge in the changing face of both hospice palliative care and bereavement

This position will also:

  • Require travel within the Ottawa-area; access to reliable transportation needed
  • Share On-Call Duty rotation that includes evenings, weekends and holidays
  • Serve as back-up support to the Care Coordinator – Day Hospice Program when needed



The above statements are intended to describe the general nature and level of work being performed in this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this role. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.



Who We Are:

Hospice Care Ottawa (HCO) is a community-based charitable organization whose mission is to accompany and support individuals, and their families, through their end of life journey by providing compassionate, high quality care.  Hospice programs include day hospice, home support, family support, and residential hospice services. Hospice Care Ottawa delivers these services at three sites: May Court Hospice, La Maison de l’Est, and Ruddy-Shenkman Hospice. We rely on and value the contribution of over 700 volunteers who contribute to every aspect of our programs. HCO proudly recognizes and welcomes the diversity of our community and strive to be inclusive for all.



Reporting Relationship:         Reports to the Manager, Community and Volunteer Services

Position Status:                      Permanent; 30 hours per week

Position Schedule:                 Weekdays; rotational On-Call duties that include evenings, weekends and holidays

Compensation:                       Salaried. Eligible for Group Benefits (Health/Dental, Life Insurance & Disability after 90 days. Eligible for paid personal/sick leave

Location of Work:                   Hospice Care Ottawa locations in Ottawa, Kanata, Orleans


Remote Work:                          Will require flexibility for remote work if required


Travel:                                       Required. Must be able to travel within Ottawa-area


Language of Work:                   Bilingualism in both official languages preferred; English is mandatory. Written correspondence will be in English


COVID-19:                                  Proof of full COVID-19 vaccination is required


Vulnerable Sector Check:        Required


 Hospice Care Ottawa is an equal opportunity employer welcoming application from individuals with diverse backgrounds. Accommodation is available during all aspects of the recruitment process. If you require accommodation, please make your request known when contacted.


Applications will be accepted until Thursday, November 11, 2021, 5:00 PM EST.


We thank all applicants for their interest; however only those selected for interview will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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