Job Posting 77161

Intake, Assessment & Client Service Facilitator (Empowering Abilities Program)
The Career Foundation
Toronto Metro area
Toronto, ON
closes in 30 days (Tue, 28 Dec)
full time - term / contract
  • Position Type: This role is contingent on program funding and is planned to be a full-time contract up to September 30, 2022, with good possibility of renewal
  • Reporting to: Disabilities and Inclusion Manager
  • Location(s):  The successful candidate will work from two of The Career Foundation’s Empowering Abilities locations at Weston & Lawrence in Toronto (base office) and Kingston Rd. & Midland in Scarborough. There will also be potential to temporarily work some days remotely from home on a hybrid-remote schedule. The successful candidate must also be willing to travel as needed within the GTHA to support clients during their work placements and to perform other functions.
  • Number of positions: 1
  • Experience: 3+
  • Start date: Immediate upon funding 

Position Description: The Career Foundation’s Empowering Abilities Program (EAP) assists individuals with disabilities in overcoming barriers to employment by enhancing their employability to make a successful transition to employment or to return to school to further their career goal.  The project consists of up to 10 weeks of pre-employment workshops followed by 12 weeks of a wage subsidy placement. 

The Intake, Assessment & Client Service Facilitator will be an essential part of team, responsible for delivering pre-employment workshops, providing employment counselling to clients, and other essential client service functions to help ensure the program meets or exceeds all goals and objectives.

 

Responsibilities include but are not limited to:

  • Performs various client service functions for two EAP sites in Toronto and Scarborough.
  • Assesses potential participants to ensure eligibility for the program.
  • Works with the Disabilities and Inclusion Manager to enter data into funder-mandated online system.
  • Provides leadership and expertise in areas of career exploration, assessment, case management, job search, job matching, placement, and retention.
  • Ensures each participant obtains a personalized assessment, addressing their individual barriers and outlining steps to short-term and long-term goals.
  • Ensures participants are appropriately referred to services in the community which meet their needs, if required.
  • Identifies, develops, and broadens program referral networks through building and maintaining internal / external partnerships with a variety of stakeholders (e.g., employers and other community service providers).
  • Tracks participants’ progress to ensure they are accessing the needed support.
  • Liaises with funders to ensure project is meeting identified needs and contractual obligations are being fulfilled.
  • Represents the organization by attending all community partner meetings related to the EAP.
  • Participates in development and implementation of effective outreach strategies to create and enhance relationships with community partners, funders, and employers.
  • Responsible for preparation of proposals, monthly, quarterly and yearly reports and statistics and any other reports as assigned by the Disabilities and Inclusion Manager.
  • Develops training materials and facilitates workshops for participants to meet funder and project requirements.
  • Strategizes and implements plans to prospect and secure relationships with new employers and expand opportunities to achieve participant employment goals.
  • Ensures appropriate authorization and documentation validation is obtained for participants and employer files and accounting records as required for processing subsidies.
  • When required, facilitates resolutions regarding participant conflicts and concerns.
  • Implements and oversees a Service Quality program ensuring 100% service satisfaction of all stakeholders while meeting and exceeding overall effectiveness, customer service, and efficiency targets.
  • Ensures documentation of program participants and employers is up-to-date, complete, organized and filed appropriately for ease of retrieval, and prepares monthly reports as requested by the funder and Disabilities and Inclusion Manager.
  • Demonstrates outstanding customer service with the ability to handle participant concerns effectively.
  • Provides direct, hands-on service to participants, including conducting assessments, job development, workshops, etc. as needed
  • Provides frontline support to enhance services for persons with disabilities.
  • Support agency-wide events, job fairs, and fundraising initiatives.
  • Other duties as assigned.
Qualifications / Skills Required:
  • Post-secondary degree or college diploma in Human Services, Social Sciences, or related field, or an equivalent combination of education and experience is required. A focus on community rehabilitation and disability studies will be considered an asset.
  • Must possess 3+ years’ client service experience that is directly transferrable to the role’s requirements. Candidates with experience in assessment and action planning for high needs clients with disabilities, working with individuals with a disability to find employment, and/or Vocational Rehabilitation Worker Certification, will be given priority.
  • Experience monitoring and evaluating individual/team performance and progress towards goals.
  • Experience with lesson plan development and delivery of workshops with recognized learning methodologies.
  • Proven track record in a results-driven environment, with solid experience in meeting or exceeding goals, is preferred.
  • Demonstrated experience in developing and managing budgets.
  • Proposal writing, business development, and experience communicating with funders to make inquiries, obtain approvals, negotiate terms, and disseminate information, is considered an asset.
  • Knowledge of current labour market trends, the impact of COVID-19 on the labour market, job search techniques, and employment research methods is required, as well as knowledge of community resources and supports available to job seekers.
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel), as well as Zoom and Outlook 365 applications, including Teams and SharePoint. Must also possess aptitude and willingness to learn and work with new online systems and technologies.
  • Exceptional customer service skills and ability to uphold the organization’s service standards, policies, and core values.
  • A professional and courteous approach to client service with a high level of respect for the diversity of the people served.
  • Excellent verbal and written communications skills, detail orientation, and ability to clearly communicate information in written reports and during team meetings. Bilingualism considered an asset.
  • Strong organizational and time management skills.
  • Flexible team player with a positive attitude and willingness to take initiative to lend assistance where needed to ensure the team is successful in meeting goals.
  • Capable of working under pressure with frequent interruptions.
  • Must be willing to work from base office location at Weston Rd. and Lawrence, and The Career Foundation’s Scarborough office at Kingston Rd. and Midland, as well as travel throughout the GTHA.
  • Willingness and flexibility to occasionally work outside of normal business hours, including evenings and weekends, during peak periods, when required.
  • Valid Ontario driver’s license and access to a reliable vehicle is highly preferred.

About Us: The Career Foundation offers a wide range of career and job-related programs. Since its inception in 1988, The Career Foundation has steadily expanded its services.  Operating out of seven locations, we now help thousands of people each year successfully accomplish their employment goals. For more information, please visit our website at www.CareerFoundation.com.

The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

We are a professional, result-driven organization that has been described by our employees as caring, compassionate, innovative, and team-oriented.

We also offer:

  • Competitive compensation
  • A comprehensive health benefits plan that includes massage therapy, naturopath services, and travel coverage
  • An Employee & Family Assistance Program
  • An RRSP matching plan
  • A wellness program

Please Note: WorkInNonProfits.ca is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on WorkInNonProfits.ca and good luck with your job search!