Job Posting 77351

Settlement Practitioner
Vancouver & Lower Mainland
Surrey, BC
closes in 3 days (Mon, 6 Dec)
full time  •  $23.95 to $24.67 per hour

Division: Settlement and Family Services


Program: Immigration Settlement & Integration Program (ISIP)


Number of Positions: 2

  • 1 Full-Time at 35 hours per week
  • 1 Part-Time at 28 hours per week

About the Position:

Deliver outcome-oriented settlement program to eligible newcomers. The Settlement Practitioner delivers settlement services for seniors, women, men and youth under the following components:  a) Needs Assets Assessments and Referrals, b) Information and Orientation, c) Employment Related Services, d) Community Connections and e) Support Services.


Reports to: Settlement Coordinator


Key Duties & Responsibilities:

  • Performs formal review of newcomer needs across a broad spectrum of settlement areas (language, employment, housing, community connections, etc.)
  • Develops Settlement Plans and follow-up support for newcomers based on identified needs with consideration of government, professional, business and community services available
  • Performs clients’ data entry using IRCC provided system
  • Refers or arranges clients to appropriate services as needed (i.e. crisis counselling)
  • Provides newcomers with client-centered settlement and integration information and orientation services about Canada plus the community they intend to settle
  • Delivers one-on-one consultations via various communication methods (i.e. in-person, email, online and by phone)
  • Provides information and orientation through workshops, group sessions and classes
  • Liaises with government, professional, business, schools and community services as necessary to ensure provision of up-to-date, accurate and detailed information to newcomers and client settlement needs
  • Facilitates bridging activities such as mentoring between newcomers and Canadian citizens, employers, businesses, professionals and public institutions
  • Facilitates guided visits for newcomers to foster familiarization to existing government and community resources and support
  • Plans and implements large and small events
  • Performs cultural interpretation between clients and service providers
  • Performs interpretation for workshop speakers where applicable
  • Translates resources for newcomers
  • Plans and implements large and small events
  • Outreaches to local communities organizations (i.e. public libraries, community recreation and senior’s centres, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) in order to conduct program promotion and recruit new clients
  • Attends program meetings on service delivery issues
  • Provides up-to-date information to the Regional Manager or Settlement Coordinator within the service region regarding changes to community services, government departments and procedures
  • Works on improving program service outcomes and day-to-day services to newcomers by participating in professional development programs as assigned
  • Documents clients’ needs, settlement plans, attendance records, and program outcomes to client database
  • Performs other related duties as assigned by Settlement Coordinator or Regional Manager

Qualifications & Experience:

  • Bachelor’s Degree in Social or Human Sciences
  • Experience in working with immigrants, live-in caregivers and refugees
  • Experience with multicultural clientele and immigrant related services
  • Experience in conducting workshops and events
  • Experience in one-on-one settlement service delivery
  • Knowledge of settlement information and resources
  • Knowledge of the local geographic area

Job Skills & Abilities:

  • Excellent written and oral communication skills
  • Excellent interpersonal and intercultural communication skills
  • Ability to work independently and as a part of a team
  • Second language knowledge in Chinese (Mandarin and/or Cantonese) or Dari is considered an asset
  • Excellent technical skills in MS Office and web-based applications (e.g. MS Teams and Zoom)
  • Excellent resource, time management and organizational skills
  • Excellent attention to detail and commitment to excellence in service delivery
  • Excellent group facilitation skills
  • Ability to work with individuals and communities facing cultural adjustment challenges
  • Ability to design, promote, deliver and facilitate orientation and education workshops

Other Requirements:

  • Criminal Record Check Required
  • Able to work evenings and weekends as required

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