Job Posting 77432

Community Resource Centre Specialist
WorkLink Employment Society
Vancouver Island & Coastal areas
Langford
closing today (Fri, 3 Dec)
full time  •  $26.18-$27.49

Are you passionate about making a difference?

WorkLink Employment Society is recruiting for the positions Community Resource Centre Specialist-Westshore Office and Community Resource Centre Specialist – Sooke Office. Each position works up to 35 hours per week (Monday to Friday) and provides support to team members located in the Westshore and Sooke offices; with a salary range of $26.18 to $27.49 hourly.

About The Society:

WorkLink has provided government sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal and Metchosin) since 1978. In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T’Souke and Pacheedaht. Our non-profit organization is funded through both federal and provincial government initiatives. WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community.

We empower our employees to achieve great things and are proud to offer:

  • Accelerated vacation entitlement.
  • Competitive wage & health benefits packages
  • Pets in the workplace
  • Strong workplace culture
  • Supported work/life balance options

About The Position:

The Community Resource Centre Specialist works as a key member of the client services team to support clients who access our services. The Community Resource Centre Specialist helps to ensure that all clients will have access to WorkLink and WorkBC’s high quality services.

 

Key duties for this position include:

  • Welcome, greet, and direct visitors and clients to the appropriate staff member in a timely manner.
  • Assist clients in Resource Centre with registration and applications to WorkBC Employment Services.
  • Check on-line client requests and registrations and complete administrative tasks related to Client intake/appointments.
  • Use databases to process & schedule all applications for service and appointments for Case Management/Self-Serve clients.
  • Resolve client service issues both in person and in the virtual environment as required.
  • Maintain and organize resources/information for community agencies, employment assistance services, educational institutions, and training providers.
  • Ensure the client resource area includes internet access; career exploration/labour market information; job search resources; job listings; static webinars; self-assessment tools; etc.
  • Process client case transfer requests, scan, and upload documents into client case files.

Knowledge, Skills and Abilities

  • Ability to prioritize tasks, manage tight deadlines and thrive in a fast-paced environment.
  • Ability to work in a dynamic team environment,
  • Excellent communication, problem-solving skills, and initiative,
  • Ability to work with large amounts of data
  • Expertise in Microsoft Office (WORD, EXCEL), computer fundamentals and advanced internet use for career searches.

Preferred Qualifications:

  • A minimum of two (2) years of experience providing customer service, assisting clients in navigating through detailed information
  • A minimum of two (2) years of experience working with individuals with barriers to success.
  • Training/Certification related to employment services

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