Megaphone is an award-winning social enterprise that provides an economic opportunity and a voice to people experiencing poverty in Vancouver and Victoria. Megaphone is a small, but feisty organization that works with approximately 200 marginalized people in British Columbia every year through its vendor, writing workshop, and speakers bureau programs. We are committed to empowering people and creating social change in our communities.
- to support Megaphone vendors, storytellers and writers to earn income through meaningful work;
- to build understanding across economic divides and build support to end poverty; and
- to advocate for solutions at all levels of government and programming that create more just and inclusive communities.
The program manager role is a full-time position with Megaphone and reports to the Executive Director. The program manager is based out of Megaphone’s office in the Downtown Eastside of Vancouver.
The program manager oversees and implements Megaphone’s core programming including the vendor and speakers bureau programs, as well as special projects. The program manager will provide supervision through a supportive employment framework for staff with lived experience of poverty and/or substance use who may face multiple systemic barriers. This role will provide supervision to the peer coordinator and peer facilitators to host events, meetings and workshops, build Megaphone’s program through recruitment and retention efforts, and solicit clients for workshops and product sales. This role will also ensure timely and accurate grant reporting, and manage multiple program budgets.
We’re looking for:
The right candidate will be someone energized by people, great at building relationships, and able to adapt to situations and problem-solve on the fly. They will be a strong communicator, set boundaries, offer clear feedback, and offer support to peer staff and program participants by meeting them where they are at. We’re looking to grow and support more vendors and storytellers, and it will take creativity, trial-and-error, and an ability to stay focused on priorities.
- Direct Program Services: Megaphone vendors, storytellers and writers are at the heart of what we do, and your job will be to create the conditions for their success. You will:
- Oversee day-to-day operations of the vendor program and speakers bureau
- Coordinate and support the peer coordinator to host regular meetings and skills building sessions (funding dependent) including monthly vendor and storyteller meetings, and committee meetings
- Resolve program participant conflicts, concerns and Code of Conduct Issues;
- Oversee implementation of team-building events such as a summer BBQ or winter holiday party
- Develop and oversee sales strategies, with input from staff team and vendors
- Coordinate and support the delivery of storytelling workshop to groups that serve, work with or develop policies affecting people who use substances
- Ensure a safe environment for Indigenous and marginalized participants
- Develop and conduct evaluation frameworks
- Identify and explore new program opportunities
- Work with peer coordinator and peer facilitators/storytellers to develop storytelling curriculum based on the needs of the audience
- Provide supervision for the leads of Megaphone special projects (i.e. Beyond the Frame, Podcast)
- Capacity Building, Recruitment & Retention: This role aims to support more people in poverty in Vancouver and Victoria to earn income, and offer better support to our program participants. To succeed you’ll need to build relationships and trust with individuals looking for work with Megaphone. You’ll also work alongside current participants to help them reach their goals. You will:
- Develop recruitment material for client outreach and support the peer coordinator to solicit new customers for workshops and product sales
- Develop new sales locations for vendors through community outreach
- Facilitate team sales meetings to generate coordinated sales strategies
- Oversee the development and implementation of retention strategies for new program participants, including peer mentorships, and skills-development workshops
- Promote the Megaphone brand and organization through events and online content
- Oversee orientations and trainings for new program participants
- Facilitate coaching and support to program participants to reach their Megaphone goals including sales support, storytelling training and facilitation training
- Administration. We need someone who can keep accurate records, and handle cash. You will:
- Oversee day-to-day operations of the Vendor Hub
- Manage vendor depot coordination in collaboration with the operations manager
- Track and analyze program data including vendor sales and product inventory
- Update best practices and policy documents as needed
- Document participant incidents and track disciplinary records
- Contribute program participant social media content and communications
- Develop annual program budget with support from the executive director and manage budget
- Complete reporting for funders/grants as needed
- Organizational. We need someone who is a face for Megaphone in the community, and plays a key role in building trust and relationships with Vancouver residents and organizations. You’ll pitch in on organizational projects as a key team member. You will:
- Attend weekly staff meetings
- Attend weekly one-on-one meetings with the executive director
- Represent Megaphone at public events
- Voice capacity development needs at organizational meetings
- Participate in organizational strategic planning
These are the non-negotiables. You’ll need these to succeed.
We’re seeking candidates who excel in building relationships, and finding creative routes around roadblocks. You should have/be:
- Direct experience working with people who are experiencing poverty, and/or experience working with marginalized populations.
- Compassionate, respectful, and non-judgmental approach to working with people experiencing multiple barriers. You understand the systemic aspects of marginalization, and that to support anyone to meet their goals, you’ve got to meet them where they are.
- Ability to manage competing priorities. As you oversee multiple projects, there will be a lot of possible ways to use your time. You have the judgment and discipline to stay focused on priorities.
- Motivated self-starter: We’re a small team and we need everyone to be able to push forward their own work, ask for help from the executive director when they need it, and stay motivated to get things done.
- Excellent interpersonal and written and verbal communication skills. Ability to communicate ideas clearly and be persuasive when speaking with anyone from a low-income member of our community to the CEO of a company.
- Ability to regularly lift and carry 25-50 lb (10-25 kilos). This role requires regular lifting and carrying of boxes of Megaphone magazines and calendars, and use of a dolly to move gear.
- Strong competency with computers, including MS Office (Excel, Word) and social media (Facebook, Twitter, Instagram). We use technology extensively to do our work, from MS Office and Google Suite, to Salesforce and Nationbuilder. You don’t need to be an expert, but you do need to be very comfortable with computers and common programs, tech-literate and able to learn quickly.
Ideal Qualifications The right candidate will tick some of these boxes, but there’s room to grow in the position. Don’t feel like you need all these to apply.
- Conflict de-escalation training or experience
- Experience in offering supportive employment for people with lived and/or living experience
- Cultural humility/cultural competency training
- Familiarity with housing and drug policy and progressive advocacy
- Experience setting and enforcing boundaries
- Experience using database software (we use Nationbuilder and Salesforce)
- A valid full Class 5 driver’s licence.
Megaphone recognizes the importance of an inclusive workplace and a diverse workforce. We welcome and encourage all people to apply, including people of diverse cultural and ethnic backgrounds; LGBTQ2+ identified persons; women; people with disabilities; and people with lived experience of issues on which Megaphone is working to change the public conversation, such as poverty, mental illness and homelessness.
Salary: $50,000-$55,000 commensurate with experience
Closing Date: November 30, 2021