Distress Centres of Greater Toronto (DCGT) provides 24-hour support, 7 days a week, 365 days a year to individuals in our community at risk and their most vulnerable. We provide services that are available via our 408 and Multilingual helplines, outbound calls in 8 languages, as well as online chat and text. We also offer face-to-face individual as well as group support to those who have lost a loved one to suicide or homicide and are navigating the aftermath. Distress Centres now answers more than 104,300+ call, text and online chats annually, places more than 56,000 outbound calls, and has a number of community partnerships to support communities across both the GTA and Canada.
In 2019 Distress Centre Toronto and Spectra Helpline amalgamated to become Distress Centres of Greater Toronto, which has allowed us to have an even greater impact on the communities we now collectively serve. The amalgamation has also encouraged to us be more reflective in the work we do across our organization, seeking better ways to connect programs, and our most experienced volunteers; it is this desire for more connection and engagement that led to the development of this new position for DCGT.
This is a unique, one year contract position that aims to establish a new, exciting program within our organization that hopes to engage our most experienced volunteers in new and meaningful ways, to achieve greater volunteer commitment, retention and skills. We recognize that the work that we do would not be possible without a strong, committed and robust volunteer team, and the selected candidate will be involved in the design and implementation of this new program that will allow for greater volunteer roles, both within our organization and the communities we serve.
You are the right candidate if:
- You are familiar with the world of non-profits, and have experience creating new programs within an organization, including research, design, implementation and evaluation.
- You enjoy interacting with all levels of an organization, from volunteers to directors, and know how to engage stakeholders in meaningful ways.
- You have a good balance between a thoughtful, evidence-based approach to your work, but you also love to develop innovative ways of engaging others.
- You have an evidenced passion for both volunteerism and mental health and believe in the mission and values of DCGT.
- You are interested in growing with an organization with possible opportunities for advancement and permanent positions
- You want to work for an organization that seeks to prioritize the mental health of its employees, through generous paid leave, work from home possibilities and flex time.
- Assessment and Research
- Interviewing key stakeholders (ie. staff and volunteers) on the role of experienced volunteers and volunteer leadership
- Develop an understanding of best practices for experienced volunteer retention, motivation, mentorship, etc. via research and literature reviews
- Prepare briefing documents, reports and proposals to management team
- Defining and Structuring of Program
- Clearly define the goals, structure, and success measurement for the program
- In collaboration with management team, design various streams of experienced volunteer engagement and leadership
- Develop necessary training, tracking and success measurement tools
- Recruitment of Volunteers
- Define goals for recruitment and measure success at designated check points
- Develop creative recruitment initiatives for both internal and external volunteers
- Participate in the outreach for experienced and leadership volunteers, both internally and externally
- Provide training to necessary staff and volunteers
- Solicit feedback on the training process and incorporate proposed improvements
- Measure Success
- Complete a report on success of program and ROI to deliver to management team based on proposed success measurement tool
Office hours are Monday to Friday 9:00am to 5:00pm; flexibility beyond these hours for training facilitation may be required. This is a remote position, however travel to the DCGT offices may be required should guidelines for current quarantine measures change.
- Post-secondary education or experience with program development and evaluation within the non-profit sector
- Proven strong project management skills with ability to multi-task and set priorities within tight timelines
- Strong administration and leadership skills and experience in the non-profit environment including motivation, delegation, coaching/mentoring, empowerment and demonstrated initiative
- Strong demonstrable oral and written communication with all levels of staff, the public and clients while maintaining objectivity
- Ability to make decisions and work independently, strong personal ethics, integrity, reliable, time management and organization skills
- Ability to work collaboratively with other departments and model behavior that encourages a mutually supportive team environment
- High proficiency in computer skills, including MS Office Suite and video conference software
- Proven organizational skills and excellent attention to detail
- Experience designing and facilitating training for volunteers an asset
- A satisfactory Vulnerable Sector Criminal Records Check
Distress Centres of Greater Toronto is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.