Job Posting 77817

Assistant Manager
Vancouver & Lower Mainland
closed 4 days ago (Mon, 29 Nov)
full time  •  $25.31 - $33.08

At ISSofBC we believe in:


  • Passion Helping immigrants start and build a future in Canada
  • Diversity Acceptance of individuals’ unique needs and aspirations
  • Teamwork When you succeed, we succeed



The IGNITE program supports immigrants and refugees to navigate local entrepreneurship and design, develop and launch their own business start-up.

In IGNITE we believe that our clients deserve a proactive partner who helps them succeed. We bring empathy, are forward-thinking, and we’re constantly iterating our tools and processes to deliver a proactive client experience in a fast-changing environment.

As an Assistant Manager for IGNITE, you will assist with the day-to-day operations of the program by supervising and/or co-ordinating the activities of the Service Assistants and Business Advisors. You will support with recruitment of staff and program participants, curriculum development/enhancement, training implementation, project evaluations, and reporting/administrative functions.


How You’ll Make a Difference


Leadership and People Management

  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and clients
  • Manage the operations of the department with the support of the Program Manager
  • Fulfillment by maintaining sound knowledge of all Program functions, tasks, policies, procedures, and systems

Client Experience

  • Assist in crisis management and follow-up for high needs clients including co-ordinating interventions with appropriate agencies. Provide individual and group para- counselling related to entrepreneurial employment as required
  • Ensure that entrepreneurship services and interventions provided are consistent with program objectives and funder’s prescribed process


  • Review client files to ensure files are completed and closed as per established procedures, reporting system to ensure accuracy of data transferred
  • Identified service gaps and make recommendations to address these issues
  • Assist in the development of seminars/webinars/on demand education on a variety of business topics including, but not limited to Business Planning for the program
  • In collaboration with the Program Manager, assist in program marketing, development of service enhancements and community partnerships
  • Provide backup and client overflow support for the Ignite team, in all aspects of client services, during busy periods, breaks and staff vacations
  • Performs other related duties as assigned


What You Bring

  • Baccalaureate in Social Services, Business Administration, Public Policy, Education
  • OR related field supplemented by a minimum of three (3) to five (5) years’ recent related employment services work experience
  • Minimum of two (2) years’ experience as a supervisor or manager in a mid-size organization
  • Additional training in Conflict Resolution, Staff Training and/or Coaching is preferred
  • Awareness of technical skills in operational excellence
  • Understanding of what it takes to start a business and small business in BC.


What Makes You a Change Maker

  • A natural connector with an entrepreneurial mindset
  • A passion for client success, workforce relevance and the local entrepreneurial business environment, including issues and trends.
  • A bright leader with an inclusive approach to hiring, training, and staff evaluation
  • Creativity & innovation in marketing the program
  • New and exciting ways to help clients in problem-solving and finding pathways to business success
  • Bold curiosity and a willingness to learn new technology with previous experience with Microsoft Office, Zoom and Microsoft Teams
  • Can-do attitude with resilience and perseverance
  • Possession of and the ability to maintain a clear provincial criminal record check.


ISSofBC Value Proposition


  • Competitive salary ($25.31 - $33.08 per hour) - starting rate subject to qualifications, relevant experience, and internal equity
  • Extended health and dental benefits
  • 105 hours of vacation and 35 hours of personal leave
  • Employer matched RRSP with contributions up to 5%
  • Hybrid work opportunity
  • Collaborative peers with a wide range of backgrounds and talents
  • Inclusive culture
  • Innovative workplace with opportunity for new approaches



If you are passionate about making a difference, apply now!


Start Date: ASAP

Location: Surrey

Position: Regular full-time at 35 hours per week 

Closing Date: 4 pm, November 29, 2021

Email applications must include: “2021-Ignite-04” and can be sent to: 


Applicants must be eligible to work in Canada.  We thank all applicants; however, only those shortlisted will be contacted for an interview.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!