The Edmonton Humane Society has been an animal welfare leader in the Edmonton community since 1907. We are more than a shelter and a safe haven for the thousands of animals in our care each year. We play a key role in the Edmonton region by enriching the lives of people and their companion animals not only through our sheltering, but through our programs, services and community engagement.
Reporting to the Manager of Operations, Supervisor, Admitting ensures that audits and manages the day to day operations of the admitting area, including intake, booking appointments for surrenders, agencies, & cremation services, liaising with ACCC and Police and Peace Officers, handling reclaims and assisting with PALS and present in admitting as well as assisting with adoptions/foster appointments during operation hours.
The Admitting Supervisor also supports the Animal Care and Adoptions programs, ensuring that they are providing superior animal care, meeting all cleaning standards, assisting with adoption interviews, processing payments, providing positive customer experiences, being present on the gallery floor during adoption hours, and supporting the animal care team in feeding and cleaning as required.
Key Roles & Responsibilities
Engage with above average customer concerns to ensure positive customer experience
Act as a gallery host and provide professional and compassionate customer service to all who work, visit, call, email, volunteer and donate
Consistently assessing and providing feedback to individual (team leads, and animal care) employees related to their roles and responsibilities
Involved in all recruitment, hiring, onboarding, and training of staff and volunteer positions pertaining to their area
Review and maintain animal records on shelter buddy for accuracy
Coordinate with other departments (medical/behavior/community engagement)
Maintain adherence to policies/protocols related to cleaning and sanitation within the shelter and ensure that current EHS standards are kept up to date.
Education & Experience
Skills & Abilities
As the ideal candidate, you have experience working in animals’ shelter. You have a strong customer service skills and animal handling experience (comfortable handling all animals and including animals in distress or deceased animals).
You are able to work in a fast-paced environment and multi-task with minimal supervision. Possess an ability to work outdoors in various weather conditions. Excellent communicator, with great understanding of emergency response protocols and ability to remain calm and empathic in stressful situations. You are physically capable of lifting up to 75 lbs.
You are comfortable and skilled in working with a culturally diverse staff, volunteers, and community.
Compensation: EHS offers a competitive Not-For-Profit compensation package which includes a comprehensive benefits package, and a strong work-life balance.
Hours: 40 hours a week; however, is expected to work hours as required to fulfill department responsibilities and some evenings and weekends may be required.
How to Apply
If you are looking for a rewarding career in an exciting and fast paced environment, then we invite you to forward your resume and salary expectations, in confidence, by email to .
The Edmonton Humane Society is an equal opportunity employer and we thank all applicants for submitting their resume. However, only those candidates considered for employment will be contacted.
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