Job Posting 78108

Service Desk Analyst
BC Housing
Vancouver & Lower Mainland
closes in 17 days (Thu, 23 Dec)
full time  •  To be discussed



The Service Desk Analyst provides level one technical support on the IT Service Desk. He/she/they serve as first point of contact for clients seeking technical assistance over the phone or via our ticketing system. The position performs onsite and remote support and troubleshooting for the Home Office, all Regional Offices and Directly Managed Sites, while adhering to IM&T’s policies, procedures and standards in undertaking this work.


CANDIDATE PROFILE: The successful candidate will have the following:


  • Diploma in information technology, computer science, or other relevant discipline.
  • Completion of Microsoft MCSE or A+ Certification.
  • Considerable experience in progressively more complex and responsible work in a comparable environment.
  • Sound experience of each of the following: supporting desktop workstations and associated peripherals, providing first line support (help desk) to users, and working with Microsoft Office.
  • or an equivalent combination of education, training and experience acceptable to the employer.


  • Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices
  • Extensive knowledge of Windows operating systems
  • Extensive knowledge of Microsoft Office Suites
  • Excellent organizational and analytical skills
  • Excellent communication and inter-personal skills
  • Excellent customer service skills
  • Ability to train users
  • Ability to work within a team of technical analysts and be a team player
  • Ability to work effectively and independently with minimal supervision
  • Ability to lift computer equipment over 40 pounds
  • Ability to generate and articulate new ideas and adapt effectively to new technologies
  • Ability to create and update technical and end user documentation
  • Ability to excel working under pressure to meet deadlines and changing priorities
  • Ability to arrange suitable transportation to travel to various worksites


As part of our commitment to maintaining safe and healthy spaces, BC Housing has introduced an interim mandatory vaccination program for all employees. We require proof of being fully vaccinated against COVID-19 as a condition of employment. Individuals who cannot be vaccinated for reasons related to a protected ground under human rights law (such as medical issues or sincerely held religious beliefs) may request an accommodation. Upon receiving a request, we may request additional information to determine whether the applicant can be accommodated in the desired role without undue hardship.   



How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.


Please review the Job Description prior to applying

 (When there is a pop up asking if you wish to view only secure items, press no)

As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at will be accepted

If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous Peoples, Persons with Disabilities and Disabled People, persons of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference.  We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact .

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.


Have questions/issues about the application process? Please see our FAQ’s for some useful information.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!