Job Posting 78120

Mental Health Toronto (MHTO) Intake Agent
Strides Toronto
Toronto Metro area
closes in 9 days (Mon, 6 Dec)
full time - term / contract

MHTO Intake Agent provides a central point of access via telephone for infants, children, youth, and their families to 26 Children, Youth Mental Health (CYMH) Services in Toronto by identifying need, compiling relevant information, and conducting a HEADS ED screening tool that helps identify risk and needs to support referrals.

This is a full-time 1 year contract.


Strides Toronto is a multi-service agency providing services to young people from birth to age 29 and their families in East Toronto. Formed in January 2020 through the amalgamation of Aisling Discoveries and East Metro Youth Services, Strides Toronto provides a range of community, residential and treatment services to improve the mental, social, and physical health of infants, children, youth and their families. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. 

As Lead Agency for infant, child and youth mental health in Toronto, Strides Toronto works with 25 core service providers to design and implement system-level improvements that transform access to services, experience of services and the mental health outcomes for Toronto’s diverse communities.  

Strides Toronto has a budget of $30 million and more than 350 employees providing services out of 19 locations across East Toronto. The organization Is accredited by the Centre for Accreditation and the predecessor organizations have a long history of providing high-quality services in East Toronto.


Why work with us? 

  • Be part of a long history of leadership and evidence informed practice in child, youth and family service. 
  • Join a skilled and dedicated team who are passionate about achieving our vision of an inclusive and supportive community where children, youth and their families thrive. 
  • Experience opportunities for growth and professional development.  
  • Be committed to creating a positive and rewarding work environment. 
  • Share an organizational culture of on-going learning and quality improvement. 
  • Bring high standards for performance and implementation of best practices and demonstrated through our accreditation with the Canadian Centre for Accreditation  
  • Expect a competitive salary and comprehensive benefits package. 
  • Join a diverse and inclusive work environment with staff who speak more than 23 languages. 

What will you do? 

  • Ensure callers are supported and referred via telephone to the most appropriate Children and Youth Mental Health service in Toronto;
  • Support Callers in accessing immediate counseling support via the What’s Up Walk-In network;
  • Respond to live and/or queued calls; 
  • Screen the calls to help identify needs and risks to support the referral process;
  • Consult with agency partners to determine most appropriate service;
  • Record and analyze statistical data in the CRM;
  • Assist Service Providers calling with case consultation and resource support;
  • Identify need for Community Partnership Development, manage and maintain existing partnerships;
  • Communicate with social media contact to discuss emerging trends and issues;
  • Market and promote MHTO services within the community;
  • Support Urban Tele-Mental Health referrals to Sick Kids for access to psychiatric consultation via live video conference; 
  • Engage in outreach opportunities to increase awareness of UTMH services;
  • Attend quarterly Tele-Mental Health Services Forum meetings;
  • Support physicians in accessing community Children, Youth Mental Health (CYMH) Services for their patients;
  • Document all relevant information in accordance with The Ministry of Health standards and practices.

 What are we looking for?

  • CYW Diploma;
  • 2 years of intake experience;
  • Excellent communication skills;
  • Experience working with and pulling statistics from CRM/CR database
  • Advanced knowledge of Microsoft Office, including Excel, Teams, etc.
  • Experience working with Cisco IP phone
  • Knowledge of Children and Youth Mental Health services and hospital services;
  • Knowledge of Urban Tele Health Mental Health Services through Sick Kids;
  • Knowledge of external community resources.

Additional Assets 

  • Fluency in another language(s). 

Additional Information

This role is a part of OPSEU Local 567 bargaining unit. 

Salary range from $52,540 to $61,800 per annum


It is a requirement of employment that successful applicants be fully vaccinated against COVID 19 or have received an exemption from the organization’s policy prior to the commencement of employment.


How to Apply

Please submit a cover letter and resume outlining your experience and how you meet the requirements for this position.   The application deadline is December 6, 2021. 

Strides Toronto is an equal opportunity employer.   We welcome diversity in the workplace and encourages applications from qualified candidates who reflect the diversity of the communities we serve. 

In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.  

We thank all applicants however, only those selected for interviews will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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