Job Posting 78139

Support Worker
Archway Community Services
Vancouver & Lower Mainland, Fraser Valley
closes in 10 days (Tue, 7 Dec)
full time  •  $23.93 per hour

JOB POSTING 2021-111-02

Drop-in Center

Drop-in Center Support Worker

Wage: $23.93 per hour


5 Positions available



Archway Community Services has been helping people since 1969. We provide more than 90 programs and services to clients at every stage of life. Our vision for the future is justice, opportunities and equitable access for all. We strive toward that goal by fostering community well-being and social justice through positive action and leadership. Come help us help people.

Archway is seeking a dynamic and self-motivated individual to fill the position of Drop-in Center Support Worker at a co-ed, low barrier, Emergency Weather Response Drop-in Center. The drop-in center follows a harm-reduction/health promotion philosophy and is a 24/7 operation. We are looking for a candidate who embraces a team approach and fully understands the complex challenges faced by people experiencing homelessness or who are at risk of homelessness.


Reporting to the Manager of Social Justice, Seniors, and Housing, the Drop-in Center Support Worker provides a range of front-line support services to the clients. Drop-in Center Support Workers are part of a team whose mandate is to ensure the building remains a respectful, secure, safe, clean and supportive place in which to reside, visit and work.  The Drop-in Center operates 24/7 and 365 days a year. Available shifts include 7:00am-3:00pm, 3:00pm-11:00pm, and 11:00pm-7:00am.  Full-time, part-time, and on-call positions are available.


  • Support clients including but not limited to; directly assisting with connection with community resources/supports.
  • Recognize individual strengths (strength-based) and circumstances and support clients in their healthy development, success and well-being and in their self-determined goals (case planning).
  • Steward and promote a culture of learning and respect within the staff team, program and services.
  • Assist with conflict and crisis de-escalation as needed.
  • Perform health and safety checks of the facility, clients, and premises.
  • Promote a harm reduction approach to addiction, mental and physical health and well-being.
  • Promote positive and inclusive client-staff relations.
  • Participate in mandatory Archway Community Services’ training and staff meetings as directed by the Program Supervisor.
  • Additional tasks and responsibilities as determined by the Manager.


Education and Certification:

  • Post-secondary education in a related field with 2-3 years of recent experience in an outreach capacity an asset/or an equivalent combination of education, training and experience may be considered.
  • First Aid Certificate required.
  • Satisfactory criminal records check must be provided and maintained.

Knowledge and Skill Set:

  • A client centered approach and an understanding of the issues related to mental health, drug and alcohol addiction, correctional institutionalization, reintegration, homelessness, poverty preferred.
  • A flexible nature, and the ability to adapt to constantly changing situations.
  • Demonstrated ability, commitment and compassion to work effectively and cooperatively with diverse populations.
  • First Aid Certificate required, and a satisfactory criminal records check must be provided and maintained.
  • Effective crises de-escalation and dispute resolution skills along with strong interpersonal skills.
  • Ability to take direction, work with minimal supervision, and work alongside and cooperatively with others.
  • Able to interact effectively and positively with Archway staff, residents, community partners and stakeholders.

No phone calls please. Only short-listed applicants will be contacted.

Archway's goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

We invest in the mental health and wellbeing of our employees.

Your resume may also be forwarded to other Programs for their consideration for their job vacancies.  If you do not wish for your application to be shared with other Programs, please send an e-mail to with DO NOT FORWARD TO OTHER PROGRAMS, in the subject line of the e-mail and the job reference number to which you applied, in the body of the e-mail.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!