Job Posting 78181

Manager, Human Resources
DIVERSEcity Community Resources Society
Fraser Valley
closes in 5 days (Wed, 8 Dec)
full time
Job Title:  Manager, Human Resources

Status:  Permanent, Full Time 

Date Posted:  November 4, 2021

Closing Date: Open until filled


The Opportunity:

DIVERSEcity Community Resources Society is seeking an experienced Human Resources leader to manage the day to day operations of the department.  The Manager will be responsible for strengthening our culture, attracting and retaining top talent, building individual and team performance, and supporting the organization’s strategic objectives. Areas of responsibility include workforce planning, full-cycle recruitment, labour relations, employee engagement, policy development, disability management, training & development, safety and wellness, and performance management.


Key Responsibilities:


  • Manages the day-to-day processes and policies relating to human resources and labour relations including representing the Employer for all Step 1 and Step 2 issues in the grievance process by liaising with BCGEU Staff Representative, Shop Steward, Employee, management and the Community Social Services Employers Association (CSSEA). Consultant as needed to resolve issues based on the accurate interpretation of the Collective Agreement and documenting each case;
  • Assists in the grievance process for all step 3 and above as well as the Employer’s representative, working in conjunction with our legal counsel on all legal matters as they pertain to Employment Standards, Worksafe BC, Human Rights Tribunal and any other legal/legislative matters;
  • Provides guidance and support to managers in the areas of performance management, employee relations and the application of the Collective Agreement;
  • Provides supervision to 1-3 human resources staff;
  • Manages leaves of absences and disability claims though Disability Management Institute (DMI) including file opening, communication and follow-up;
  • Supports Managers with programmatic staffing levels and manages the layoff and bumping process;
  • Assists with the Local Issues bargaining process, liaises with CSSEA in all collective agreement bargaining and higher risk operational realities such as Section 54 and strive action/lock out;
  • Builds relationships with union stewards and representatives;
  • Manages the Criminal Record Check (CRC) process - developing policies & procedures, ensures CRC’s are conducted for all new hires and ensures the training of designated staff on the CRC process.
  • Consults with department managers when job vacancies arise to determine the appropriate course of action;
  • Partners with leaders and union to understand their staffing needs and challenges. Develops strategies for recruitment and workforce reduction due to emerging needs and economic conditions;
  • Reviews and/or creates job descriptions and where benchmarking is not clear, completes classifications for new and changed job descriptions;
  • Creates employment contracts and ensures the correct one is used in each new hire/new position;
  • Works closely with the Director to develop a comprehensive onboarding program for new hires and the official New Employee Orientation;
  • Ensures full inventory of up-to-date and benchmarked of Job Descriptions;
  • Provides leadership, clarity, guidance to all employees and managers on all HR and Labour Relations issues;
  • Ensures that policies and procedures regarding the regular supervision of all unionized staff are being implemented;
  • Coaches leaders and employees in effective performance management, including goal setting, review process, effective feedback, and employee development;
  • Develops training and development programs. Ensures the programs are consistent, structured, and effective. Works with the Director to create a climate of continuous learning throughout the organization.
  • Conducts employee investigations, providing summary reports and recommendations to leaders, referring complex cases to the Director;
  • Participates in the Society’s Strategic planning processes;
  • Participates in ongoing trainings and round tables via sectoral tables, CSSEA and other community trainings;
  • Ensures an effective feedback mechanism is in place to continually evaluate the service provided by Human Resources.
  • Upon analysis of the feedback, prepares for the Director a report that indicates strengths and weaknesses and a plan of action for continued enhancement of performance.
  • Develops strategies to improve employee engagement and manages programs designed to foster it.
  • Uses change management practices to ensure a high level of adoption for new programs; review current practices and processes with an eye to increased efficiencies and enhanced internal service;
  • Other duties as assigned.
Qualified candidates will posses: 
  • Degree or Diploma in Human Resources from a recognized program;
  • 5+ years of recent, advanced HR generalist experience with a focus on labour relations or an equivalent combination of training, education and experience;
  • Familiarity with current employment law, labour relations regulations, statues, collective bargaining and collective agreements;  
  • Experience with high volume recruitment;
  • Experience with compensation and classification within a unionized environment;
  • Experience leading and developing a high performing HR team;
  • Demonstrated ability to create a highly functioning team with limited resources;
  • Strong administrative, organizational and budget management skills;
  • Computer literacy in Power Point, MS Word, MS Excel, E-mail and internet applications;
  • Ability to work independently and as a member of a multidisciplinary team;
  • Proven problem solving abilities, adaptable, and exercises good judgment.
Preference will be given to candidates who also posses:
  • CPHR designation;
  • Verbal and written fluency in a second language;
  • Experience managing within a unionized environment.

A criminal record check is required as a part of this process.


Additional Information:

This position is based in our Surrey Community Campus office. DIVERSEcity has implemented safety procedures, to view our safety plan, please visit   As an organization we continue to monitor public health and safety guidelines in order to maintain a safe working environment for DIVERSEcity’s staff, clients, and community, recruitment for this position will be conducted virtually.  This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.  

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at . Any personal information provided will be maintained in confidence.


About DIVERSEcity:


DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

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