Job Posting 78249

Human Resources Service Partner
Catholic Social Services
Edmonton area
closes in 4 days (Thu, 2 Dec)
full time

Are you looking for an inviting and exciting career opportunity? Do you have a passion for Human Resources? If the answer is “Yes”, this is the job for you! 

Catholic Social Services is currently recruiting for a permanent, full-time, 40 hour per week Human Resources Service Partner, located in Edmonton, Alberta. 

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

The Agency identifies and responds to community needs by serving individuals through a variety of services and programs and operates throughout central Alberta within the defined area of the Archdiocese of Edmonton. The Agency operates with a combination of public and private funding, and has an annual budget of more than $96 million.


The Human Resources (HR) Service Partner will combine their in-depth knowledge of human resources to collaborate with stakeholders to provide timely and effective human resources support. The HR Service Partner will consult on a wide range of HR areas such as employee relations, recruitment, disability management, performance management and compensation. This role also participates in the development and delivery of Agency HR programs.


People Management Support

  • Develop an in-depth understanding of the client group program operations, people service needs and support workforce planning as required
  • Partner with client group to understand current issues that can be supported or resolved through HR practices, processes or policies
  • Work with Service groups to identify areas for improvement within programs related to HR operational practices and offer practical solutions
  • Provide guidance, counsel and assistance to client group on all people related matters, including interpretation and application of Agency policies and procedures, employee relations, recruitment and selection, onboarding, compensation and benefits, disability management, employment standards etc.
  • Using established change management techniques, support policy and procedure changes
  • Provide advice and guidance to leaders with respect to managing people and creating a positive working environment and culture aligned with the Agency’s values
  • Provides day-to-day performance management guidance to supervisors and managers, including coaching and performance improvement plans and progressive discipline
  • Provide coaching as well as training and development support to Agency leaders and supervisors
  • Conduct serious occurrence reviews and complex employee relations investigations as required
  • Analyze trends and metrics in partnership with the HR team to develop solutions and new practice guidelines
  • Support and recommend learning and development initiatives
  • Work closely with leaders and employees to improve working relationships through people engagement and performance management processes
  • Participate in interviews and provide recommendations during the selection process or Team Lead/Service Coordinator job level and above and others as required
  • Attend staff, supervisory, and recruitment meetings to provide updates on HR practices as well as answer questions regarding HR processes and changes
  • Visit programs as necessary to meet with staff, deliver performance management, and facilitate HR processes and communications
  • Participate and support special projects and tasks related to the Human Resources function as assigned, including (but not limited to) policy updates, process mapping/revision, HR documentation updates, etc.
  • Maintain in depth knowledge of legal requirements and labour standards related to day to day management of employees, reducing legal risks and ensuring compliance


  • Draft employee communications as it relates to performance management, employment verifications, changes in employment, etc
  • Collaborate with supervisors to ensure HR processes and change forms are completed correctly
  • Process employee changes, such as position changes, merit increases, leaves of absence, etc. in the HRMS
  • Employee file creation and maintenance, both paper copies and within HRMS
  • Administration of recruiting tools and applicant tracking systems, including job postings, reference checks, onboarding requirements, etc.
  • Assist HR Managers with participation in compensation and benefits analyses
  • Perform other duties as required from time to time based on Agency needs


Education & Experience

  • Bachelors Degree/Diploma in Human Resources or a related discipline
  • 5 years of relevant experience in an HR Generalist role
  • CPHR designation is an asset
  • An equivalent combination of education and experience may be considered

Knowledge, Skills & Abilities

  • Demonstrates a high level of knowledge of Human Resources in areas including (but not limited to) compensation, benefits, recruitment, performance management, human rights and employment law,
  • Skilled in the administration of people processes (onboarding, promotions, transfers, terminations, etc.)
  • Proven problem-solving and advocacy skills with the ability to visualize and deliver creative solutions
  • Influential and effective written and verbal communication skills and ability to interact across all levels.
  • Knowledge of disability management processes
  • Competence in various computer applications, applicant-tracking systems, HRMS, etc.
  • Team-oriented, able to consult and share information with colleagues and with key business stakeholders
  • Ability to multitask, establish priorities, take initiative and work independently
  • Exhibit high standard of professional boundaries while effectively collaborating with internal and external stakeholders
  • Excellent attention to detail, planning and organization skills
  • Experience in supporting change management and program implementation
  • High level of professionalism, integrity, confidentiality and diplomacy

Please apply online at to competition number 2528

Closing date for Applications: December 2, 2021

COVID-19 Notice: Catholic Social Services has implemented a COVID-19 Vaccination Disclosure Policy effective October 6, 2021. Employees must disclose their vaccination status and, if they have received COVID-19 vaccination(s), provide proof of vaccination. Please note that this policy applies to all employees, including new hires. If your application is successful and you have been vaccinated, you will be asked to provide proof of vaccination no later than your start date.

A Police Information Check is a condition of employment and the financial responsibility of the candidate.

We offer flexibility, a comprehensive benefits package and a supportive working environment.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity and people of faith or no faith.

We thank all applicants who apply. Only candidates selected for an interview will be contacted.

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!