Job Posting 78253

Haven, Interim Case Team Lead
Family Services of Greater Vancouver
Vancouver & Lower Mainland
closes in 11 days (Fri, 17 Dec)
full time - term / contract  •  $2,265.75 gross bi-weekly plus a $2.00 per hour shift premium added to wages for any overnight hours

JOB OPPORTUNITY: Haven Case Team Lead (Interim)


Directions Youth Haven Competition #105-21



Directions Youth Services provides 24/7 support to at-risk, homeless, and street-involved youth under 25. Vancouver’s most vulnerable youth can connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions runs several facilities and programs for youth throughout Vancouver.


Directions is a division of Family Services of Greater Vancouver (FSGV), which for 90 years has provided trauma counselling and essential resources for children, families and individuals facing all kinds of life’s challenges.



Supervise program staff, including selection, performance management, discipline and dismissal. Supervise case management: plan, develop, implement, and oversee client engagement strategies and the creation of individual service plans for youth. With the support of the program management, plan, develop, implement, and oversee the ongoing day-to-day operation of the program.


This position is located at our undisclosed Youth Haven location which is a voluntary residential program for at-risk youth aged 16 – 19 years of all genders, who need a safe place to stay. The program accepts intakes 24/7, providing immediate support for basic needs, connections to longer term services, youth-led goal achievement and service planning in a supportive, welcoming, low barrier environment.


Hours of work: Tuesday-Saturday, 37.5 hrs/week (Hours will vary)

This is a temporary position ending upon return of incumbent



Clinical Supervision

  • Provide assessment, referral, and support to youth impacted by homelessness, mental health issues, addiction and/or trauma
  • Lead the development of Individual Service Plans for youth and review and evaluate client’s progress, make adjustment to service plans as required and provide follow up planning
  • Create rapport and trusting, non-judgmental relationships with youth
  • Provide direct client support, crisis de-escalation, advocacy and brief counseling as needed
  • Represents the program and youth at community tables and case planning meetings
  • Review monthly statistical and written client records and reports

Program Management

  • Develop and implement long-term goals and objectives to achieve successful program outcomes
  • Communicate program/unit strategic direction incorporating FSGV’s vision, values and strategic direction and ensure integration into practice by interdisciplinary team members
  • Plan, implement, and monitor program activities on a regular basis to ensure quality services
  • Ensure the program activities operate within the policies and procedures of the Agency; fields all concerns/incidents that affect program mandate, agency policy, personnel issues and community relations
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks
  • Ensure clarification of roles, adherence to accreditation and practice standards, and safe delivery of care
  • Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies
  • Monitor and adhere to allocated program budget and expenditures
  • Assist Program Manager in writing reports on programs and services for senior management and for funders

Performance Management

  • Engages in weekly supervision of key worker staff related to case planning, documentation, and debriefing
  • Assisting the Program Manager in the following tasks:
  • Supervise, engage, support, mentor, and evaluate staff and monitor daily operations by performing duties such as assigning work, providing direction, input, feedback on performance, and conducting formal performance evaluations
  • Hire, orient new staff and manage disciplinary matter up to and including dismissal
  • Ensure all staff members receive appropriate training in accordance with agency and accreditation standards
  • Identify the needs of staff for professional development
  • Orient and provide training to volunteers and practicum students
  • Provide guidance, training and orientation on policies, procedures, report preparation or other matters arising in the program
  • Assumes responsibility of operations when the Program Manager is offsite
  • Performs other related duties as required



Education, training and experience:

  • Bachelor’s degree in social work, youth care, or related field
  • Five (5) years’ experience working with homeless and/or at risk youth, plus three (3) years managing and leading team members
  • Or an equivalent combination of education, training and experience

Knowledge, Skills, Abilities:

  • Awareness of community services, resources and systems and ability to work with these; competence in working with a multi-cultural community
  • A committed ability to keep informed about evolving trends and practices, share knowledge, and support staff to integrate innovation into the delivery of quality care/services
  • Strong ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment
  • Ability to understand available resources for program and keep quality in the forefront of all resource utilization decisions; providing feedback and detailed analysis on budget variances, and making recommendations for corrective action
  • Ability to develop and maintain a strong and supportive team environment
  • Thorough knowledge of adolescent development, at-risk youth and the child welfare system
  • Thorough knowledge of harm reduction and trauma informed care practices
  • Solid working knowledge of addictions and mental health
  • Collaborative case management and strong advocacy skills

Additional Requirements:

  • Successful completion of criminal record check
  • Negative TB skin test
  • Proof of Covid-19 vaccination status will be required
  • Current First Aid, Food Safe Level 1, and Non-Violent Crisis Intervention certificates are an asset


Directions Youth Services offers purposeful careers, serving the most vulnerable members of our community. This role offers you the opportunity to make a positive impact in our community.

We support career development and training for staff to reach their potential and offer mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.



If this describes you, please submit your application to us by clicking the "Apply for this Position" button below: 


Only short listed candidates will be contacted for interviews. Thank you for your interest.


This is a temporary position ending upon return of incumbent with guaranteed contract until March 31, 2022, possibility of extension.


Salary/Pay Grade: 11, Step 1 $2,265.75 gross bi-weekly plus a $2.00 per hour shift premium added to wages for any overnight hours worked

Start Date: ASAP

Closing Date: Until filled


FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.


If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #105-21 in email subject line) outlining your interest and relevant experience to your contact information to for follow- up.

**if you are an internal candidate, please indicate “Internal Candidate” in the comments section of the application**

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