North Shore ConneXions Society supports individuals living with intellectual disabilities to thrive in the unique life they choose. ConneXions is a mid-sized, non-profit organization that provides a variety of residential, community and employment services. We see a community where all people with disabilities have equal opportunities to lead active, fulfilling lives and are recognized as contributing members of the community. ConneXions is a community leader in providing quality services across the North Shore and is accredited by CARF.
We are seeking an exceptional Senior Manager, Residential Services responsible for the day-to-day operations of the agency’s residential programs and associated day programs. This position reports to the Director of Residential Services and will appeal to those with a passion for implementing strategies that improve the overall residential experience for ConneXions residents.
The Senior Manager, Residential Services, will work closely with the Director of Residential Services in leading the residential services team. This role assumes a high level of collaboration that promotes and ensures best-practice standards in the operation of the agency’s residences and day programs. Residential Program Managers will report to the Senior Manager, Residential Services. This role provides coverage of programs and residences when residential Program Managers are on vacation or any other type of leave.
Operational and Fiscal Management
Knowledge, Skills and Experience
As an ideal candidate, you are an experienced and enthusiastic program manager looking to expand your leadership skills. You are an effective communicator who can both inspire and clearly explain expectations to team members. You convey a professional, approachable, positive image and attitude in your work. You have demonstrated communication strengths (oral, written, electronic documentation, and interpersonal). You can develop and maintain respectful and professional relationships with key stakeholders including senior managers, program managers, supported individuals, families, professionals, and
Your background in standards, regulations, and legislation that governs community living in residential settings has been demonstrated in former roles. You understand the basic framework and systems of organizations such as: CCFL, VCH, CLBC, DDMHS, BC Housing, CARF, and the Public Trustee/Guardianship as they pertain to service delivery. You have experience working in a unionized environment, with an emphasis on performance, teamwork, training, and coaching. You can assess priorities to choose an appropriate course of action using your excellent critical thinking skills. You are reliable, well organized, and excellent with time management.
You have excellent use of technology and can navigate a variety of programs and platforms used by ConneXions including Microsoft Office and can recommend improvements for internal processes. Previous experience with the ShareVision platform is considered an asset.
Education and Professional Experience
Hours of Work: Hours of work per week: 37.5 with some weekend, evening, and on-call work
ConneXions offers a supportive team environment with ongoing management learning opportunities.
Benefits are available at 3 months.
To apply send your cover letter and resume to:
Brenda Pellegrin, Director of Residential Services at
Please visit our website for more information about ConneXions.
Closing date: January 31, 2022
We thank all applicants for their interest; however; only short-listed candidates will be contacted for an
interview. North Shore ConneXions Society is an equal opportunity employer that does not discriminate
against age, gender, ethnicity, sexual orientation, religion, or disability.
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please email to request specialized accommodation. All information received in relation to accommodation will be kept confidential
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