Job Posting 78982

Program Manager - Haven
Family Services of Greater Vancouver
Vancouver & Lower Mainland
closes in 74 days (Thu, 31 Mar)
full time  •  $2,814.75 bi-weekly

JOB OPPORTUNITY: Program Manager - Haven


Program Manager - Haven Competition # 112-21



Directions believes in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. For many youths, home is not a place of safety or belonging. We strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions is committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome. 


Directions Youth Services provides 24/7 support to assist youth under the age of 25 to connect with supports, get counselling for trauma, mental health or substance issues, and transition to more permanent housing. Directions runs 12+ programs inclusive of shelter and drop-in, safe houses, detox and other unique programs for youth throughout Vancouver and employs more than 220 passionate, team members.


Directions is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families and individuals in the Greater Vancouver community.



The Program Manager is responsible for the management, quality, and supervision of the designated program areas. As a member of the management team, the Program Manager supervises staff members, participates in budgeting and manages within their budget, as well as fostering relationships with funders and other internal and external parties. The manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client and family-centred care, within a complex multi-site environment that extends to the community.


  1. Program Management
  • Communicate program/unit strategic direction incorporating FSGV’s vision, values and strategic direction and ensure integration into practice by interdisciplinary team members. 
  • Collaborate in the development of the program budget to complement strategic direction within existing fiscal constraints and using best utilization methods to thoroughly monitor and adhere to allocated budget. 
  • Ensure clarification of roles, adherence to accreditation, licensing and practice standards, and safe delivery of care. 
  • Ensure the program activities operate within the policies and procedures of the Agency; fields all concerns/incidents that affect program contract, agency policy, personnel issues and community relations.
  • Attend relevant meetings with community stakeholders to contribute to best practice, and participate in community engagement and industry issues.
  • Develop and maintain professional relationships with government agencies and all professional and non-professional groups or individuals involved with the programs including relevant education bodies and grant funders.
  • Represent the employer in grievances and labour relations matters.
  • Manage, develop, and implement case management plans.
  • Ensure case management records, statistics are accurately input and maintained.


  1. Program Planning
  • Assist the Director in developing funding proposals for programs to ensure the continuous delivery of service.
  • Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies.
  • Develop, recommend, implement, and evaluate staffing patterns, rotations and vacation schedules to ensure staffing to meet client needs.


  1. Program Quality
  • Write reports on programs and services for senior management and for funders.
  • Monitor program activities on a regular basis to ensure quality services.
  • Report evaluation findings to the Associate Director, VP, CEO, and Board, and recommend changes to enhance programs as appropriate.
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
  • Develop and implement long-term goals and objectives to achieve successful program outcomes.


  1. Performance Management
  • Supervise program staff by providing direction, input, and feedback; regularly meeting with staff and team to engage, support, and mentor program staff.
  • Ensure all staff members receive appropriate training in accordance with agency and accreditation standards.
  • Provide consultations as appropriate to managers and supervisors regarding work or employee-related issues.
  • Participate in delivering workshops, seminars, and other trainings regarding issues or otherwise ensure staff members are supported in maintaining quality services and innovative best practice.
  • Implement effective performance management processes in an interdisciplinary team environment. 
  • Actively supervise and mentor staff.



Education, training and experience:

  • Relevant Bachelors / Masters degree from an accredited institution in Social Work, Psychology, Human Sciences or other related field, with 7 years’ experience in relevant domain, plus 5 years experience managing and leading team members.



  • Awareness of community services, resources and systems and ability to work with these; competence in working with a multi-cultural community.
  • Basic computer literacy with word processing, spreadsheet and/or database is required for this role.
  • A committed ability to keep informed about evolving trends and practices, share knowledge, and support staff to integrate innovation into the delivery of quality care/services.
  • Strong ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment.
  • Ability to understand available resources for program and keep quality in the forefront of all resource utilization decisions; providing feedback and detailed analysis on budget variances, and making recommendations for corrective action.
  • Thorough knowledge of adolescent development, at-risk youth, child welfare system, and alcohol and drug misuse issues.


Additional requirements:

  • Valid BC Driver’s licence
  • Negative TB skin test
  • Proof of COVID-19 vaccination



FSGV supports employee growth and development and offers opportunities for you to grow your career with us when you are ready. We also value and recognize the importance of work-life balance, flexibility, and wellness; we know that this work is not easy, and we believe that great teams, great bosses and a great culture is important to supporting resilience. We value inclusion and diversity and are actively engaged in individual and organizational learning and advocacy in support our justice and equity goals and strategies.


Work Hours: 37.5 hours/week

Salary/Pay Grade: MPG 3 $2,814.75 bi-weekly

Location: Directions Youth Haven

Start Date: As soon as possible

Closing Date:  Until filled



Flexible scheduling

Starting at three weeks’ vacation for full time staff (pro-rated for part-time) and growing to more +

Possibility of remote work/ hybrid work (ie 2 days in office and 3 days work from home)

Three (3) paid household leave days a year (pro-rated for part-time employees)

One paid Wellness Day a year

Paid sick pay (if applicable)

A work culture that values transparency, teamwork, learning, fairness and integrity

Two and a half paid Agency days for full time staff (pro-rated for part-time)

Five paid days for education leave/year (pro-rated for part-time)

One paid Moving Day/year

Subsidized professional association annual dues (if applicable)


Health and Welfare benefits (if applicable):

Generous group health/dental benefits after 3 months.

Three flex options for health/dental coverage depending on the coverage you need

Option of psychological/counselling services (up to $1500/year)

Employee Assistance Plan

Long Term Disability Plan

Group Life Insurance, Travel insurance, ++



Pension plan enrollment after 12 months



If this describes you, please submit your application to us through our website. Interviews will be scheduled on an ongoing basis until the position is filled. Thank you for your interest.

We are committed to recruiting a diverse workforce that represents the communities we so proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applicants who apply for roles with the Agency.

If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #112-21 in email subject line) outlining your interest and relevant experience to your contact information to for follow-up. **if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**


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