Job Posting 79125

Director, Client Services
Community Living Hamilton
Hamilton area
closed 12 days ago (Sun, 16 Jan)
full time

Director, Client Services

Community Living Hamilton (CLH), a busy and vibrant organization that supports 1,600 adults and children with diverse abilities thrive in the community. We have openings for the role of Director, Client Services throughout various program areas of focused services offered by our agency.

ORGANIZATION PROFILE – CLH is the region’s largest service provider for individuals with developmental disabilities such as Down Syndrome and Autism. We are dedicated to helping them achieve their full potential, be included in our community and, ultimately, build great lives.

This is an exciting time to join Community Living Hamilton. We have redefined our Mission, Vision and Values and are in the process of establishing a new strategic plan. As an accredited organization, we offer widely recognized expertise and serve more than 1,600 people with special needs every year – from children to aging seniors. We offer community participation programs, residential services, respite services, employment supports and services designed for children.

The Director of Client Services plays a vital role in ensuring that our services are well delivered. The Director reports to the Executive Director and leads the largest team in our organization, with senior manager reports who are responsible for residential care, community supports and business development, and children’s services.

We’re looking for an individual who has strong experience in the social services sector and is familiar with the trends that shape it. CLH is a forward-thinking organization that encourages innovation and celebrates inclusiveness – both in our community, and in the way we function as an organization.

As Director of Client Services, you will be expected to model our organization’s values and represent CLH effectively in dealings with all stakeholders. In particular, we are looking for an individual who has knowledge and experience in management of government funding and compliance with government regulations. The Director will be expected to work positively and productively with CLH’s municipal and provincial government partners, as together, we serve a unique and vulnerable population.

If you are the successful candidate, you will become a key contributor to our operational strategy and tactical planning. You will be a member of the senior team and work with the other Directors, Executive Director and Board of Directors to set CLH’s strategic plan and the objectives that will ensure its achievement.

In addition to meeting service delivery objectives, you will be responsible for: liaison with other internal departments; liaison with community partners; leadership and participation on various internal and external committees; staff training; quality and risk management; measurement and improvement of your department’s performance; project management; and organizational functions including budgeting, resourcing and change management.


  • Post-Secondary Degree in Health, Management or other related field 
  • Minimum 10 years, broad-based, operations business management experience 
  • Previous management experience in the social service sector an asset
  • Previous experience working in a large organization with comprehensive reporting structures and advanced administrative processes is also an asset
  • Previous experience in leading change management activities through structured methodology
  • Experience with employee and labour relations 
  • Good negotiation, facilitation and conflict management skills 
  • Financial management skills 
  • Knowledge of quality improvement and risk management concepts 
  • Project management skills and knowledge of problem-solving techniques
  • Proficiently able to balance multiple priorities
  • Strong leader and critical thinker – Creative
  • Passionate advocate for people with special needs and their families
  • Committed to personal accountability
  • Team builder with superior coaching skills – Committed to creating an open, supportive work environment
  • Excellent communication skills – Open and clear communicator
  • Sense of humour

This is an exciting time to join Community Living Hamilton. We have redefined our Mission, Vision and Values and are in the process of establishing a new strategic plan. You will be in on the ground floor in helping bring those values and plans to life. In addition, we are a learning organization and will support you in your ongoing development as a leader in our sector.

If this describes you and you are interested, please submit your expression of interest, including a covering letter and résumé to:

Human Resources Department

Community Living Hamilton

Fax: 905-528-5156

Posting closes January 16, 2022 at midnight

Or until the position is filled

Community Living Hamilton welcomes applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To learn more about us, visit:

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!