Job Posting 79168

Director - Operational Excellence
Canadian Mental Health Association - York Region
York / Durham area
Newmarket, ON
closed 11 days ago (Mon, 17 Jan)
full time


                                                         Posting Date: 

                                                                              Closing Date: 

Message about our hiring and operating practices during the COVID-19 pandemic 

One of the fastest growing branches of CMHA, the Canadian Mental Health Association York Region and South Simcoe (CMHA-YRSS) provides 30+ mental health and addiction programs to adults, youth (age 12+), family caregivers, local businesses and community organizations. Providing a safe environment for our staff and clients is of the utmost importance to us and we continue to closely follow COVID-19 protocols and directives from Public Health.

We have recently started testing a Hybrid Work Arrangement that provides our employees with the flexibility of working from home and on-site within a connected and collaborative team environment while continuing to make the needs and preferences of our clients and community our top priority. Each CMHA-YRSS program and department has developed a unique Hybrid Work Plan that meets the needs of their team and clients and supports the vision of the agency. All CMHA-YRSS employees are required to be fully vaccinated against COVID-19 as a condition of hire. 

Rest assured that your well-being is our top priority and we have appropriate health and safety measures in place at each stage of the recruiting process and throughout our operations.

Why work for CMHA York Region?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

· Competitive Total Compensation (including salary, benefits, pension)

· HOOPP (Healthcare of Ontario Pension Plan)

· Comprehensive Health Benefits

· Robust Performance and Career Development program

· Learning & development opportunities

Learn more about us by visiting:

We are hiring a Director of Operational Excellence!

The Director Operational and Clinical Excellence is responsible for providing centralized oversight and support for strategic operational initiatives and optimization across the organization. Scope of responsibilities include leading strategic optimization projects, developing and operationalizing new processes and initiatives in partnership with internal and external partners. and providing organizational leadership for project management. The Director will identify, evaluate and execute on risks and opportunities for consistent process, efficiencies, and improvement to the health information systems/clinical applications and data analysis across programs, while ensuring privacy, safety, and clinical best practices.

The Director will play a leadership role in advancing key organizational projects and operations across programs and services. This Director will manage a portfolio of diverse clinical projects covering areas of data integrity and reporting, clinical system improvements, and process redesign

One (1) Permanent : Full-time position: 35 hours a week. Evenings and weekends may be required

Competition # 2021-070

Comprehensive Health Benefits: Excellent Benefits Package: Full Extended Health & Dental, Life Insurance, EAP, STD, LTD, & Healthcare of Ontario Pension Plan (HOOPP). Generous paid time off including vacation, sick, personal days provided after waiting period.

Location:  In accordance with current Public Health directives, interviews and training may be conducted remotely (via Zoom or Microsoft Teams) or onsite respecting physical distancing depending on the nature of the session. The Hybrid Work Plan developed for this role presently requires this position to work from home some days and in office some days, with equipment provided by CMHA. The successful candidate will work primarily from our Newmarket Office (1101 Nicholson Road, Unit 5, Newmarket, ON, L3Y 9C3) and may be required to occasionally travel within York Region & South Simcoe for training or meetings.

Job Profile:

The Director of Operational Excellence, Defines projects scope and goals in alignment with organizational strategy, coordination and completion of projects on time within budget and scope, and oversight for the continuum of project leadership including setting milestones, assigning responsibilities, monitoring and summarizing progress of projects. Provides organizational wide oversight for project activities to ensure alignment, prioritization, and effective implementation of strategic initiatives. Manages key organizational priorities of medium to high complexity. Provide project and operational leadership for operational initiatives including the establishment of the Mental Health and Addictions Crisis Hub. Actively engages with system partners to support system integration, access and operational effectiveness. Guides and facilitates key decision making among internal stakeholders and ensure alignment of initiatives with strategic goals and organizational priorities.


  • Master’s degree in Health Administration, or Master’s in Business Administration;
  • Regulated health professional with registration in good standing with the appropriate college required
  • Previous work experience in hospital setting, community health and/or not for profit organization required
  • Project Management Professional (PMP) certification or certification in process required
  • Minimum 5 years over all experience with 3 years of experience in a leadership/management role required
  • Previous work experience in a high growth, complex environment required
  • Understanding and working knowledge of various project management methodologies required
  • Thorough understanding of LEAN management principles and benchmarking principles and practices


  • Demonstrated ability to innovate and implement complex change initiatives
  • Demonstrated ability to identify, engage, and manage stakeholder relationships across system partners
  • Demonstrated success leading large scale projects or change initiatives involving multiple stakeholders
  • Highly agile and able to support and augment change management.
  • Strong Cost & Risk Management skills
  • Proven ability to solve problems creatively
  • Able to collect data, present, and communicate clearly on themes/patterns/gaps
  • Proven ability to complete projects according to outlined scope, budget, and timelines
  • Strong organizational skills including attention to detail and multitasking skills
  • Able to work both autonomously and collaboratively
  • Team player and able to work cross functionally with other team members and departments
  • Experience with Word/Excel/Smartsheet and Project Management software

This position reports to, and is supervised, by the Vice President, Clinical Operations 

Working Conditions: 

  • Works extensively at a desk using a computer up to 7 hours a day
  • Works in a standard office environment in a shared office
  • Weekend and evening hours may be required

Disclaimer: In keeping with Mental Health reform, best practices, funding and direction, this position may later require knowledge, skills, abilities and working conditions not noted here.

To request this posting in an alternate format or to request accommodation in the application process, email

Application Procedures:

If you are interested in this opportunity, follow the link below and click on the “Apply Now” button in the top right corner of the page to proceed to upload your cover letter and resume:

Complete the application form and submit the following:

1) Cover letter with 300 words or less and tell us why you would want this role and why you should be considered for the position (PDF or Word)

2) Resume (PDF or Word)

CMHA-YRSS supports the recovery of people with mental illness and promotes diversity in the workplace. We welcome all applicants including persons with lived experience, women, aboriginal people, people with disabilities, and members of the 2SLGBTQ+, visible minority

Please Note: is not affiliated with and in no way endorses or vets the organization that posted this job. Any links posted within the job will take you to their external site where the same disclaimer applies.

Thanks for looking on and good luck with your job search!