Job Posting 79276

General Counsellor
COSTI Immigrant Services
Toronto Metro area
760 College St., Toronto
closed 10 days ago (Tue, 18 Jan)
full time - term / contract  •  $47,317 to $50,926 per annum + benefits



  • Provides intake and assessment of client needs, barriers and assets in the development of their settlement plan, particularly to refugees and newcomers from the Middle East.
  • Through a Case Management service model, assists clients with information, referral, documentation, crisis intervention and supportive counselling services.
  • Organizes and facilitates one on one and group orientation sessions to newcomers on settlement related topics.
  • Provides information and supportive counselling, crises intervention and follow-up services.
  • Refers clients to community & social service agencies for additional support.
  • Advocates and promotes the programs and services of the agency.
  • Liaises with government, community groups, educational institutions and volunteers regarding services for clients.
  • Keeps administrative records of services and activities, prepares necessary reports and inputs data using COSTI CISv2 and ICARE databases.
  • Performs other duties as required.





  • Social Service Worker Diploma or equivalent with relevant practicum experience.
  • Minimum of one (1) year experience in providing settlement counselling.
    • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
    • Conducting needs assessments, to address any of the following issues:
      • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank),

crisis intervention (child abuse, women & elder abuse), Income support (OW, ODSP, CPP, OAS), Education (high school, LINC, ESL, post-secondary).

  • Organizing and facilitating orientation sessions and support groups to address any of the following topics:
    • Initial and post settlement health needs e.g. Canada’s food guide, Elder Abuse, finding a doctor;
    • Financial issues e.g. income supports, power of attorney
    • Safety e.g. fraud prevention, fire prevention
    • Seniors housing options, tenant rights, subsidized housing
    • Citizenship preparation


  • Must have previous experience working with people from the Middle East
  • Thorough knowledge of settlement issues facing refugee claimants and new immigrants.
  • Sensitive to the needs of newcomers and aware of the social and economic trends of immigrants.
  • Experience in completing immigration and various government application forms
  • Demonstrated experience organizing and facilitating orientation sessions.
  • Must be able to communicate in Arabic.
  • Ability to communicate in an additional language - Turkish, Farsi, or Dari would be considered an asset.
  • Demonstrated experience with virtual platforms (Zoom, Google Meet, GoToMeetings).
  • Strong customer service skills and demonstrated ability to liaise with community organizations.
  • Experience in conducting various methods of outreach.
  • Demonstrated ability to work under pressure of heavy caseload and deadlines.
  • Sound knowledge of iCARE database, Internet, Email and MS Office in a Windows environment.
  • Highly developed organizational skills, ability to multi-task and set priorities independently.
  • Good written and oral communication skills in English is required.
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.
  • Must be fully vaccinated against COVID-19.


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