Job Posting 79429

Manager, Newcomer Programs
Caledon Community Services
Halton / Peel area
Bolton, ON
closed 3 days ago (Tue, 25 Jan)
full time

Position Details:  Permanent, Full-Time, 35 hours/week

Location:              18 King Street East, Bolton, ON

Start Date:             ASAP

Deadline to Apply: January 25, 2022


Agency Overview:  Within our own five community service locations, six Peel Living buildings, and throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community. We turned 50 last year! Our programs address community needs in a uniquely challenging and increasingly diverse GTA community. CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food supports and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities. Finally, we open our doors to the community daily within our two fabulous retail shopping destinations that support all of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work.   Learn more at


Our Customer Service Vision:  Making it Easy to Ask, Participate and Give


Position Overview:  Reporting to the Director Employment and Training, The Manager, Newcomer Programs is responsible for the development, coordination, execution and oversight of all administrative, staff/volunteer oversight and operational procedures required to ensure the effective delivery of Newcomer Programs across multiple locations, in accordance with funder requirements. The Language Instruction portfolio includes the Language Instruction for Newcomers to Canada (LINC) and English Help (Eh) Cafe services. The Settlement portfolio includes needs assessments, referrals and follow-up support to clients, and information and orientation sessions to individuals and groups. The incumbent develops implements and monitors annual budgets and operational and human resource plans (paid staff, volunteers and program/student placements) and effectively manages the performance of LINC, Eh Café and Settlement program staff and volunteers. The incumbent also compiles project statistics and prepares statistical and narrative reports, evaluates feedback reports and monitors for program quality, planning and implementing any needed interventions for quality improvement.


Position Deliverables/Accountabilities:

Under the general direction of the Director, Employment and Training, the incumbent:

  • Develops annual operating strategy, plans and budgets for the Newcomer Services Programs including LINC, Eh Cafe and Settlement programs;
  • Plans, initiates and coordinates activities related to Newcomer Services programs , including: developing partnerships with local community agencies, funders, internal program divisions and outreach to target communities including refugees;
  • Establish and Coordinate services at various on and off-site locations where applicable;
  • Actively markets each program, recruits, and registers participants ensuring compliance to guidelines and criteria are maintained;
  • Ensures the efficient delivery of Newcomer Services Programs resulting in high client satisfaction;
  • Directs, supports, coaches, mentors and manages the performance of Newcomer Services Programs staff and volunteers;
  • Facilitates team development through holding regular coaching, team meetings, information sharing and supports resolution of issues;
  • Ensures all employment-related legislated requirements are adhered to (including but not limited to: Occupational Health and Safety, Employment Standards, Human Rights, Accessibility, etc);
  • Regularly monitors expenditures in relation to operating budget, submits status reports and makes any needed adjustments to promote maximum operational efficiency and budget compliance;
  • Maintains and utilizes appropriate database systems to track client participation and produce required statistical reports;
  • Compiles, maintains and communicates timely, accurate and comprehensive statistical information and prepares reports in accordance with funder’s requirements;
  • Reviews and analyzes program evaluation and feedback forms in order to identify and implement program improvements;
  • Develops and implements innovative solutions to improve processes and efficiencies as applicable;
  • Develops and maintains operational policies and procedures relevant to the Newcomer Services programs and ensures their implementation;
  • Collaborates with Communications and Marketing to develop the marketing, publicity and outreach strategy and tools for the Newcomer Services programs and ensures their implementation;
  • Facilitates additional avenues of assistance and support for clients as required, through liaison with other CCS and/or community programs;
  • Participates in the development of detailed proposals and milestones to funding Agencies;
  • Ensures that Board and funder reporting deadlines are met by completing all required reports accurately, comprehensively and within prescribed deadlines;
  • Represents the Agency and the program to local, municipal, provincial and federal partners and participates in planning and community information outreach initiatives;
  • Maintains a respectful and supportive workplace, intervening where necessary to resolve conflict and/or concerns;
  • Conducts self in a manner that promotes a positive image for CCS in the community;
  • Role models the CCS Values of Leadership, Integrity, Responsiveness, Inclusiveness, Innovation and Partnership to the team and holds team members accountable for demonstrating those same values;
  • Functions as an active member of the Agency’s Operations Coordination Team (Management), participating and contributing towards the completion of agency-wide initiatives and projects to improve agency-wide efficiencies and enhance company culture, and acts on behalf of the Director, when required;
  • Other duties as assigned;


Qualification Criteria: 

  • Minimum 3 year bachelor’s degree in: Education, Social Science, Arts or related field;
  • Or equivalent combination of education and experience;
  • TESL Ontario Certification an asset;
  • Minimum 2 to 3 years related experience;
  • Experience working with second language learners;
  • Experience working with newcomers to Canada;
  • Experience monitoring and analyzing financial reports;
  • Experience in report/proposal preparation;
  • Supervisory experience including recruiting, hiring, interviewing, training, evaluating, supervising, scheduling and performance managing employees and recognizing paid staff and volunteers;
  • Experience in program development, planning, case management and community referrals;
  • Experience in the Not-for-Profit sector is an asset;
  • Effective Strategic Leadership as part of the Division and as a supportive teacher/coach;
  • Experience working with databases (HARTs, iCARE) and other online LMS systems;
  • In-depth knowledge of issues faced by new Canadians;
  • Demonstrated understanding of community resources, programs and services;
  • Knowledge of local systems, services and resources relevant to newcomer settlement, employment, funders, local partners and other stakeholders;
  • Knowledge and understanding of Newcomer services and networks, settlement and employment issues and barriers experienced by newcomers;
  • Commitment to relationship building in delivery of client service;
  • Passionate about helping others;
  • Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs;
  • Excellent interpersonal and analytical skills;
  • Strong, positive customer service skills and attitude;
  • Effective communicator; excellent communication skills; written, verbal, report writing, proposals and presentations;
  • Budget development and management skills;
  • Effective and proficient computer skills including Microsoft Office 365 (Word, Excel, PowerPoint), Outlook, databases, and various digital platforms including; Google, Zoom, Teams, etc.
  • Supportive leadership and supervisory skills;
  • Strong organizational, multi-tasking and time management skills that are essential to achieving deliverables in a busy environment with often conflicting priorities;
  • Project management skills;
  • Strong problem solving skills;
  • Strong facilitation and conflict resolution skills;
  • Able and committed to maintaining confidentiality, discretion and strong ethics;
  • Demonstrated ability to work effectively in a team environment; committed to working with a team to build a great customer experience;
  • Able to work independently with minimal supervision in a fast paced environment with multiple tasks and priorities;
  • Ability to comprehend and apply a ‘matrix’ view of the organization, effectively integrating LINC, Eh Café and Settlement program strategy, process and procedures with division priorities, agency-wide strategies and operational needs;
  • Adaptability and flexibility with an ability and willingness to work in and support a continuously growing, improving and evolving organization;
  • Change management skills;
  • Ability to achieve results in a not-for-profit environment with limited resources;
  • Fluency in a second language relevant to the community being served is an asset;
  • Access to a vehicle, valid driver’s license and insurance;
  • Satisfactory Criminal Records Check;
  • Proof of full COVID-19 vaccination is required as a condition of employment. An accommodation will be made as legislated on the requirements of the Ontario Human Rights Code.

We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code.  CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.

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