Job Posting 79560

Lottery Assistant
BC Children's Hospital Foundation
Vancouver & Lower Mainland
Hybrid Work Available
closed 4 days ago (Mon, 24 Jan)
full time

Lottery Assistant

Permanent, Full-Time



What we do

At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation centre.


Our work makes a profound difference. From helping to get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our mission forward.


What you’ll do

At BCCHF, we operate two successful lotteries each year – Choices and Dreams – with combined revenue of $26M. Recently, we have made the decision to bring the administration and operations of our lotteries in house, which had previously been outsourced to a third-party. As a result of this change, we are now seeking a Lottery Assistant to support this important revenue raising activity for BCCHF!


Reporting to the Manager, Finance – Lotteries, the Lottery Assistant would be responsible for:

  • Providing a high level of customer care to lottery participants by responding to inquiries in a timely manner and processing lottery ticket orders accurately
  • Ensuring the effective operations of the lottery options by supporting the day to day administration, including but not limited to:
    • Processing mail-in ticket purchases and send ticket confirmations to purchasers accordingly.
    • Inputting mail-in ticket sales into database (Raffle Nexus) and ensuring all information is entered accurately.
    • Day to day payment processing and banking deposits for lottery ticket sales, including reconciling, processing and posting credit card, cash and cheque transactions.
    • Working closely with the Gaming Accountant to ensure all administration is completed in time for the draw to be undertaken on the published date.
    • Responding to telephone enquiries regarding the lotteries and ensuring a high level of customer service is provided to all callers. Supporting lottery prizes fulfillment, which may include coordinating shipping and delivery of lottery prizes.
    • Liaise with other areas of fundraising to ensure promotion of the lottery at events where appropriate.
    • Provide additional support during early deadline sales of lottery program, which may include an increased focus on processing telephone ticket sales through Raffle Nexus and POS.
  • Assisting the Finance Manager - Lotteries in preparing and maintaining lottery related reports from Raffle Nexus when needed.
  • Undertaking projects as directed by the Finance Manager, Lotteries when needed.
  • Ensuring all work undertaken is in compliance with the British Columbia’s Gaming Control Act and Criminal Code of Canada.
  • During times when the lottery is not as active, this role may provide donation processing support to our Donor Services team.

What you bring                                                                                                       

As the successful candidate, you bring excellent organizational skills, have a keen eye for detail, and the ability to schedule and balance your workload in a very busy, dynamic environment. To complement this, you have a degree or diploma in professional administration with one to three years of related experience. In addition, you also possess:

  • Strong attention to detail with a focus on accuracy
  • Strong problem-solving skill, with proven ability to be resourceful and take initiative, when required
  • Excellent customer service skills, including impeccable telephone manners and interpersonal skills
  • Ability to communicate effectively both verbally and in writing with lottery participants, and foundation team
  • Ability to work effectively and collaboratively within a dynamic team setting
  • Strong knowledge of Microsoft Office applications (Word, Excel, Outlook and Powerpoint)
  • Experience working with databases (Raffle Nexus) and POS is an asset
  • Strong keyboarding and data entry skills with a typing speed of at least 60 wpm
  • Ability to work outside of normal business hours on occasion, as needed


What you can expect

This position is based in our office located in Vancouver, BC. Currently, BCCHF employees are working predominantly from home but looking to the future, we will be embracing a hybrid work environment where you will have the opportunity to work from home up to 50% of the time. However, please note that during peak times for the two lotteries, you may be required to be in the office more frequently to meet the operational demands of the lottery program.


Throughout the pandemic, BCCHF has committed to prioritizing the health and safety of our team members. As an organization who advocates for child health, we have implemented a mandatory vaccination policy requiring that all employees who work for BCCHF must be fully vaccinated against COVID-19. Reasonable accommodations will be made upon request should there be a need for an exemption based on the BC Human Rights Code protected grounds; these will be reviewed and discussed on a case-by-case basis.


Join us

We believe that anything is possible. And that permeates every action we take. As a team, we push ourselves to constantly aim higher in our work. We try new things and challenge the status quo. We respect each other and act from a place of compassion in everything we do.


While we take our work seriously, we’re also big on taking care of our team. We offer perks like a nine-day fortnight schedule and flexible hours, topnotch health and dental benefits, and a commitment to professional development.


We think it’s a pretty amazing place. Others agree—we’re proud to say that we’ve been recognized as one of BC’s Top Employers for 12 years in a row.


BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support, we welcome individuals whose experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.


Seem like the right place for you? Join us and help kids shine. Apply online by January 24, 2022.

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