JOB OPPORTUNITY: Intake Support Counsellor
Intake Support Counsellor – Competition #22-22
Do you have a gift for building rapport in highly emotional situations?
Are you looking for an opportunity to deepen your clinical skills?
Would you thrive in a fast-paced team environment where the details matter?
ABOUT FAMILY SERVICES EMPLOYEE ASSISTANCE PROGRAM (FSEAP)
Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides a variety of organizational services to its corporate clients, including workplace consulting and training, and critical incident stress management responses. As a social enterprise OF Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.
HERE’S WHAT WE CAN DO TOGETHER
This role is primarily responsible for providing front line support to clients calling into the Care Centre (Counselling/Crisis Line and Service Intake Centre). As part of the Care Centre team, this role will encompass assessing client needs and determining when to elevate clients to an appropriate Masters Level Counsellor. The Intake Support Counsellor will also follow up with service requests, contacting clients about services, referrals, and other administrative tasks. The role involves data entry and collaboration with FSEAP Care Centre Counsellors, and other FSEAP employees, in particular Clinical Managers, Account Managers and the Affiliate Manager. The role requires the ability to manage telephonic client and affiliate contact along with detailed data entry, in a mental health service environment.
WHAT YOU BRING
Education, Training, Experience
Proof of Covid-19 vaccination status will be required
Knowledge, Skills, Abilities
YOUR KEY CONTRIBUTIONS
WHAT WE OFFER YOU
FSGV provides a comprehensive compensation package, with pension and generous extended health benefits for our regular staff.
FSGV supports career development and training for staff to reach their potential, offering mentorship and professional advancement in a supportive environment. We recognize the importance of work-life balance, wellness and a safe, inclusive and welcoming workplace that values diversity and respect for all.
Work Hours: Part time position of 21 hours per week including a regular Friday
Salary: GS9 Step 1 $ 28,774.20 per year. Generous group health/dental benefits after a 3 month waiting period, pension plan enrollment after 12 months
Location: Work in the culturally vibrant Vancouver neighbourhood of Commercial Drive & East Broadway
Starting at three weeks’ vacation for full time staff (pro-rated for part-time) and growing to more +
Possibility of remote work/ hybrid work (ie 2 days in office and 3 days work from home)
Three (3) paid household leave days a year
One paid Wellness Day a year
Paid sick pay
A work culture that values transparency, teamwork, learning, fairness and integrity
Two and a half paid Agency days for full time staff (pro-rated for part-time)
Five paid days for education leave/year (pro-rated for part-time)
One paid Moving Day/year
Subsidized professional association annual dues
Fun team-building activities organized by our Social Committee
Celebrations to recognize milestones such as long-service awards, the birth of a child and retirement
Health and Welfare benefits (if applicable):
Generous group health/dental benefits after 3 months.
Three flex options for health/dental coverage depending on the coverage you need
Option of psychological/counselling services (up to $1500/year)
Employee Assistance Plan
Long Term Disability Plan
Group Life Insurance, Travel insurance, ++
Pension plan enrollment after 12 months
HOW TO APPLY
If this describes you, please submit your application to us through our website.
Only short listed candidates will be contacted for interviews. Thank you for your interest.
FSGV is committed to the principles of diversity. We encourage applications from qualified people of all genders expressions and identities, sexual orientations, visible minorities, Indigenous persons and persons with disabilities.
If you require a disability-related accommodation in order to participate in the recruitment process, please email your resume and cover letter (indicating the competition number #22-22 in email subject line) outlining your interest and relevant experience to your contact information to for follow-up.
**if you are an internal candidate, please indicate “Internal Candidate” in the Comments section at the bottom of the online application**
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