Responsibilities include but are not limited to:

Career Readiness Workshop Facilitation:

• Researches and develops content for pre-employment and career resiliency workshops in collaboration with the Program Coordinator.
• Facilitates and delivers engaging sector-specific pre-employment workshops, both online and in-person.
• Provides industry-specific orientation to the workplace and employer expectations on-the-job.
• Coordinates and schedules external training with training partners and industry guest speakers.
• Professionally presents information to participants on topics including employment roles, effective job search strategies, job posting analysis, cold calling, resume and cover letter writing, interview skills, and appropriate workplace behaviour.
• Resolves scheduling conflicts and participant disruptions during workshops, as needed, in a proactive and professional manner.
• Other duties as assigned.

Technical Training Support:

• Works closely with technical training partners to arrange participants successful transition and progress through training.
• Tracks participants skills development and learning experience to measure progress.
• Works one-on-one with participants to ensure their full understanding of technical materials and provides coaching support to ensure success.
• Delivers small coaching sessions to participants to help them strengthen their skills and technical competencies.
• Assists participants to prepare for technical tests and exams.
• Liaises with technical trainers to gauge where participants may need help and further training in order to facilitate appropriate wraparound and individual supports.
• Coordinates wraparound services with community partners to meet participant needs.
• Assesses participants’ employment goals and co-designs suitable individual action plans.
• Provides information and referral services regarding other community programs as necessary.
• Liaises with community partners regarding client referrals and client progress as needed.
• Provides participants with program overview and outline of training program.
• Provides one-on-one support and/or group counselling to participants on employment related topics, such as job search, employer research, marketing skills, conflict resolution, career advancement, accepting feedback, etc.
• Identifies barriers to employment and provides participants with suitable referrals, as needed.
• Assists participants in the exploration of employment requirements, industry accreditation, and further education/training opportunities.
• Supports participants in planning and conducting effective job search strategies.
• Collects and monitors program data regarding participants’ attendance, case plans, training status, training outcomes, employment status, employment outcomes, etc.
• Maintains documentation of participant files and records of service, including participant progress reports, in internal and funder-mandated systems.
• Creates case files in databases for all participants, including entering data pertaining to education, work history, NAICS and NOC numbers.
• Ensures that all participants who start training complete all program training components, including job placements.
• Other duties as assigned.

Program Promotion & Participant Recruitment

• Presents the program to community partners and potential participants, ensuring that they understand the program components, objectives, and time requirements.
• Conducts accurate assessments of applicants based on program eligibility requirements and ensures all mandatory intake forms are completed.
• Recruits applicants to ensure intake of eligible and suitable participants via numerous methods including community partners, job boards, social media, etc.
• Screens applications for eligibility and suitability factors, schedules interviews, conducts intake sessions, and facilitates ongoing information sessions.
• Contacts candidates to extend offers to officially join the program or to communicate regrets and refers those not selected to other appropriate services.
• Responds to incoming calls, provides program information to callers, online applicants, and walk-in visitors; tracks and directs office traffic, and responds to messages and requests of partners, suppliers, and employers.
• Other duties as assigned.

Job Retention Services / Job Development:

• Assists with outreaching to employers and securing job placements for the participants.
• Coaches participants in job placements to ensure that they maintain their positions.
• Supports participants with re-entry into the IT & Tech industry as needed.
• Advises employed participants on career laddering opportunities and plans next steps.
• Provides ongoing job placement services as required and mediates on-the-job conflict between employers and participants as needed.
• Completes weekly check-ins with participants while they are completing their job placements.
• Purchases and distributes participant supports required for job placements, as needed.