Job Posting 82187

Clinical Intake Worker
Boost Child & Youth Advocacy Centre
Toronto Metro area
245 Eglinton Avenue East, 2nd Floor, Toronto ON M4P 3B7
closed 8 days ago (Fri, 20 May)
full time  •  $53,000 to $57,000

Boost Child & Youth Advocacy Centre (Boost CYAC) is a registered charity that provides a range of services to children, youth and families, who have experienced abuse or violence, within the City of Toronto. We provide individual, group, family and community services that include trauma counselling, advocacy and support services during child abuse investigations, court support and accompaniment services and abuse and violence prevention materials and trainings.  Boost CYAC is accredited by the Canadian Centre for Accreditation, an independent non-profit organization that offers accreditation specifically tailored to community-based health and social services across Canada.

Boost CYAC is hiring a Clinical Intake Worker to receive and process referrals to the Assessment Directed Therapy Program (ADT). The Clinical Intake Worker is the first point of professional contact for families and community partners requesting information and referrals for trauma specific services.

You'll need to have:

  • Bachelor’s level degree, preferably in the field of Social Work, with at least three (3) years previous work related experience in an intake/client facing position or equivalent combination of experience and education.
  • Ability to meet the needs of a diverse client base, through knowledge of and application of diversity, equity and inclusion (DEI), trauma-informed, anti-oppressive, anti-racist and cultural competency practices.
  • Sound knowledge of the Child & Youth Advocacy Model and direct experience collaborating with teams of multidisciplinary professionals and community partners.
  • Sound knowledge of child and adolescent trauma and demonstrated ability to provide sensitivity and support to child and youth victims and their families.
  • Awareness of the variety of different types of trauma (e.g., sexual, physical) and trauma-experiences (e.g., race and gender-based trauma) that may be experienced by children, youth and families.
  • Knowledge of the Child, Youth and Family Services Act, 2017, the child protection system, and the Criminal Justice System and sound knowledge of the social service sector within the City of Toronto.
  • Ability to work independently and develop and maintain cooperative and professional relationships with fellow ADT and CYAC Mental Health team members as well as staff from other program and departments with Boost CYAC.
  • Ability to respond to crisis situations, screen for suicidality or other high risk concerns and develop safety plans.
  • Excellent analytical, problem solving, organizational and communication skills.
  • Ability to multi task and manage deadlines effectively. Flexibility to adapt to changing conditions in a fast paced work environment.
  • Ability to maintain a high level of of accuracy and confidentiality.
  • Ability to employ self-care strategies and maintain a positive attitude in relation to potentially stressful situations.
  • Proficient computer skills and experience with client databases and electronic health records.
  • Satisfactory clearance under the Vulnerable Sector Screening process.

The right person for this role will:                                                  

  • Respond to telephone, email, and in-person inquiries from clients, Boost staff, internal CYAC partners and community referral sources. 
  • Collect relevant intake information from referral sources and conduct initial assessment regarding eligibility for programs using established criteria.
  • Identify client service needs  and/or safety issues from a DEI perspective and explore and recommend accommodation requests with the clinical team.
  • Conduct risk assessments and develop safety planning, as required.
  • Provide client support, psychoeducation, and/or crisis intervention for new clients or clients on waiting list.
  • Documentation that meets regulatory and legislative standards.
  • Refer clients to agency programs, other professionals, agencies, services, or community resources appropriate to clients' diverse needs and requests and which demonstrates sensitivity to culture, religious beliefs and gender identity.
  • Prepare, compile, submit, and maintain accurate records, files, statistics, and additional relevant information in accordance with agency policy, and funding requirements.
  • Update agency database of client enrollment information including relevant demographic data.
  • Facilitate and conduct intake meetings with clients, as required.
  • Participate in clinical case consultation meetings and present high risk cases to clinical team.
  • Participate in clinical and program team meetings.

Additional assets

  • Ability to work a flexible schedule, including some evenings.
  • Ability to speak languages other than English.
  • Non-profit experience in an accredited organization.


Boost CYAC is and equal opportunity employer and is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities and others who may contribute to the further diversification of ideas.

Boost CYAC believes that vaccination is a key element in the protection of our clients, families, employees, students, volunteers and contractors against COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.

Boost CYAC is committed to providing accommodation in all aspects of the recruitment and hiring process under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).  The Manager of Human Resources will work with applicants to arrange reasonable and appropriate accommodation at any stage of the recruitment and hiring process.

We thank all applicants however, only those selected for interviews will be contacted.


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