Job Posting 82243

Communications Manager
Vancouver & Lower Mainland
Vancouver, BC
closed 3 days ago (Fri, 20 May)
full time  •  $63,700 -$70,980 per year

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.


Job Type: Communications Manager

Job Number: 12316

Salary: $63,700 -$70,980 per year

Hours: 35 hours per week

Location: Vancouver, BC


Division: Communications 

Program: Communications, Advocacy & Community Relations

Number of Position: 1


About the Position:

Reporting to the Director, Strategic Communications and Partnerships, the Communications Manager is responsible for guiding and executing S.U.C.C.E.S.S.’s overarching strategic vision for communications. This role holds both internal responsibilities for managing employee communications and external responsibilities for managing government relations and community advocacy. 

The Communications Manager will be instrumental in building and maintaining positive relationships with stakeholders and implementing and evaluating S.U.C.C.E.S.S.’s employee, government advocacy and community relations strategies and activities in order to advance S.U.C.C.E.S.S.’s mandate and priorities. 


Reports to: Director, Strategic Communications and Partnerships 


Key Duties & Responsibilities:

  • Together with the Director, oversees and guides the development and implementation of the organization’s internal communications plan, policies and practices, including measuring the effectiveness of activities on employee engagement and managing editorial for annual reports and employee newsletters
  • Together with the Director, oversees and guides the development and implementation of the organization’s government advocacy and community relations plan, including measuring the effectiveness of activities, as aligned with S.U.C.C.E.S.S.’s mandate and priorities
  • Coordinates and supports community relations initiatives and activities, including preparation of communication plans, correspondences, policy papers, briefing notes, fact sheets, speaking notes, event presentations, and evaluation of these tactics
  • Facilitates professional knowledge of internal communications and external community relations among staff and provides consultation, guidance and planning for leaders to ensure effective and impactful stakeholder relations, including advising for S.U.C.C.E.S.S. Foundation
  • Prioritizes data-driven evaluation in designing and measuring communication outcomes to demonstrate behavior change; and conducts analysis of business communication initiatives to meet and measure KPIs and prove results
  • Develops and oversees the use of print and digital communication tools, resources, messaging, guidelines, best practices, and processes following brand guidelines and incorporating storytelling and brand journalism in supporting the organization’s internal communications, government advocacy and community relations strategies
  • Builds, fosters, and sustains positive relationships and awareness with a wide range of community stakeholders and partners, including media, government and non-profits, in order to advance S.U.C.C.E.S.S.’s mandate and support its programs and services
  • Supports the organization with the prevention, mitigation, and management of risks and issues related to employee and community relations opportunities
  • Engages and supervises staff, contractors, and/or volunteers in the implementation of the organization’s employee communications, advocacy and community relations strategies and activities
  • Collaborates with the Content Specialist in developing brand-compliant internal and external communications materials and campaigns to advance strategic goals


Qualifications & Experience:

  • Bachelor’s Degree in Journalism, Communications, Public Relations, Community Engagement, or equivalent discipline
  • Minimum of 5 years’ work experience in communications, government or community relations
  • Professional accreditation or certification is an asset 
  • Experience developing communication strategies
  • Experience implementing and evaluating communication plans
  • Experience guiding advocacy and community relations initiatives
  • Experience in community and/or public relations, promotion and marketing
  • Experience with graphic design and photography is an asset
  • Knowledge of intercultural and social issues
  • Knowledge of culturally-safe service practices
  • Knowledge of human rights-based approach and principles of diversity, equity, inclusion and accessibility
  • Knowledge of social services sector in the British Columbia and national context
  • Knowledge of communications industry best practices


Job Skills & Abilities:

  • Excellent verbal and written communications skills
  • Excellent interpersonal and intercultural communication skills
  • Ability to work independently and as a part of a team
  • Ability to use tact and diplomacy in situations
  • Ability to manage complex and challenging situations
  • Ability to handle private and confidential information
  • Ability to take initiative and proactive action
  • Excellent management and leadership skills
  • Excellent project planning, presentation and consulting skills
  • Excellent critical thinking, attention to detail and commitment to deliver outcomes
  • Excellent time management, organization, and prioritization skills 
  • Excellent technical skills in MS Office, Sharepoint, WordPress, Google Analytics, Envoke and other web-based applications
  • Additional languages are considered an asset


Other Requirements:

  • Criminal Record Check Required
  • Able to work flexible schedule
  • Able to travel to multiple locations as required


About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.


At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

  • paid time off ‘monthly wellness days’ (up to 12 days per year)
  • additional agency holidays (3 additional statutory holidays)
  • 2 weeks annual vacation (starting) and up to 5 weeks (maximum)
  • company-funded pension (GRRSP)
  • extended health & dental plan
  • employee & family assistance programs
  • access to wellness programs (such as subscription to Headspace) , and more



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